Professional Communication in Healthcare

Running Head: PROFESSIONAL COMMUNICATION IN HEALTHCARE
Name of student
Name of University
Tutor
Date

2
COMMUNICATION IN HEALTHCARE
Question: Select a conversation where you had a disagreement that had an impact on you and
triggered bio-reaction. The conversation could be a long time ago or recent.
A: Explain what happened during the disagreement by answering the following questions:
 Describe the situation that leads to the conversation;
I was at work that day and time discharging my duties as usual; I am employed at a health
center as an assistant clinical officer. During this particular day, I remember we were
understaffed because some of my colleagues had unavoidable responsibilities to attend to.
Therefore, we were only three people at the facility. Actually, this status of being
understaffed has been with us for quite some duration. In fact, we have been working extra
time to accomplish the activities of the day. Our cleaner who ensures that our working place
is clean could sometimes come early in the morning to clean and to prepare for us the
working environment. Additionally, she could open the clinic and prepare the bicarbonates so
that we do not run out of them. This day, she went back to check the status of the
bicarbonates and see whether they could serve the whole day but it was already late. At this
time, our machines were almost running dry. Almost all the machines were sounding alarmed
at the same time because of the low level of bicarbonates. This was quite annoying as we
could see the secretary/cleaner continue to walk around the clinic as if nothing was wrong. I
also enquired if she had gone behind to check if someone may have touched the machines
and she said she is tired. Thereafter, she clicked at me and left for home without showing any
concern to what I was asking her. This is a defective communication process (Tay, Ang &
Hegney, 2012).
 When did you realize that there was a disagreement during the conversation?

3
COMMUNICATION IN HEALTHCARE
During my conversation with the secretary/cleaner, I realized her frustrations arising
from exhaustion- the secretary implied that she as extremely exhausted from being
overworked. Her reaction, responses and the tone of her voice could indicate a
disagreement. The climax of our disagreement was reached when she clicked at me
and left without doing what I expected her to do. As her senior, I expected the
secretary to act show some respect and respond in a manner as anyone else would
obey the orders of her boss.
 Describe the bio-reactions that were experienced during the conversation
Due to the fact that this conversation arose from the problems of not taking care of bio cards,
the secretary and I had an argument related to this. It is obvious that the conversation had
biological implications such as professional health ethics (Abdin, 2013). Consequently, the
conversation has revealed a poor relationship between me and the secretary. It shows how
someone can be disgusted when he or she is faced with challenges of exhaustion or
overworking.
 How did the conversation end?
The conversation did not take long. In fact, the secretary failed to do as I instructed
her and because her time for going home had reached, she proceeded with her journey
back home leaving me behind with the problems of low bi-carbs in the machines.
B. Analyze the conversation by answering the following questions
 Using the four levels of the conversation meter, what level were you listening to? And
what level was the other person listening?
The two of us were listening and talking to each other and the fourth level of conversation
which is basically from personal feelings. This stage results from disclosure and