professional communication practice Research 2022

Running head: PROFESSIONAL COMMUNICATION PRACTICE
PROFESSIONAL COMMUNICATION PRACTICE
Name of the Student
Name of the University
Author Note

PROFESSIONAL COMMUNICATION PRACTICE1
Improving Workplace Environment by Emotional Intelligence Theory
Emotional intelligence has referred as the human capacity to manage and control their
feelings and emotions. It may help any persons to analyze their emotions as well as to enhance
their knowledge about their own feelings and sentiments. As per the Emotional Intelligence
Theory of Daniel Goleman, human emotions has determined by five different aspects like Self
Awareness, Self-Recognition, Social Skills, Empathy and, Motivation. In any reputed firms,
managers have several responsibilities to establish and maintain healthy work environment to
make their employees feel comfortable and make them able to deliver their best performance
(Serrat 2017). This may help the manager to maintain good relations with all his subordinates
and attain organizational success in a sustainable manner (Aithal and Kumar 2016). Emotional
intelligence theory is considered as the most important aspect for any manager of any firm in
analyzing, understanding and developing good relation with all employees related with that
organization. Employees of any reputed firm have seemed to suffer from stress and pressure and
this may affect their mind badly. As per different research, it has observed that, unable to
understand job role and lack of confidence many employees may get nervous or suffer from
inferiority complex among different staffs present in the same workplace. This has adverse
impact on both on improving key skills or talents of different employees and enhancing
organizational success in a greater way.
Self –Awareness has considered as the essential component of the Emotional Intelligence
theory, it has immense impact on manager’s behavior or responses to recognize or analyze staff’s
attitude towards the firm, and other colleagues associated with the organization. Beside,
analyzing the employees emotional status, this component helps to determine personal strengths,
weakness and power of any manager and helps to maintain emotional control of them. This helps

PROFESSIONAL COMMUNICATION PRACTICE2
the manager to develop or enhance his knowledge as it promotes the concept of learning and
enriching knowledge from social interactions. Thus, managers may develop effective measures
to develop good bond with weak employees (Segon and Booth 2015). He may conduct face- to -
face conversation program with every members of his department or organize general meeting
with every team members (Sosik and Jung 2018). Organizing these programs may help the
manager to recognize problems that restricts the weak employees to perform efficiently. Self -
regulation is referred as another important component that may help any manager to establish
policies and measures to reduce organizational conflicts and overcome difficult situations that
may affect the organizational performance and profit badly. In other words, this element helps
the manager in developing flexible and calm attitude towards his weak employees and make
them feel comfortable to share their key problems. Thus, it helps the manager to guide his staffs
to perform in an effective manner and provide support to overcome different barriers that refrain
the staffs to achieve their desired target. However, it can say that the account manager of the
given scenario may develop effective strategies based on the mentioned two factors(self –
awareness and self – regulation) to create a good relation with Arthur (junior accounting
manager of his department) to recognize the actual problems and barriers that restricts Arthur in
delivering effective performance. Beside this, the senior manager may develop flexible and calm
behavior with all the employees including Arthur to understand their problems and implement
measures to decrease the conflict among all the team members associated with the firm.
Manager’s Approach In Solving Organizational Conflicts:
Non -Verbal Communication method has considered as the effective measure to establish
good relation or bond among different managers and their staffs associated with the firm
(Mehrabian 2017). There are five essential elements of Non-Verbal Communication method,