Undertake a job interview for the specific service industry role

This document provides guidance on how to conduct a job interview for a specific service industry role, such as a General Manager. It includes a sample interview script and discusses the key strengths and weaknesses of the interview process.

Professional Identity
and Practice

Table of Contents
LO 4.................................................................................................................................................3
Undertake a job interview for the specific service industry role.................................................3
Review key strengths and weaknesses of an applied interview process.....................................4

LO 4
Undertake a job interview for the specific service industry role
General Manager refers to be one of the most significant jobs in an organization, where
individual on this position handles various jobs and duties. In such manner, for recruiting a
person for general oversee position, the executives of Treehouse Hotel London has plan the set
of working responsibilities as demonstrated as follows:
Subsequent to structuring the set of working responsibilities, following meeting steps are
arranged, to gauge abilities and capabilities of candidates who have applied for General Manager
Post. Moreover, a suitable interview script is mentioned below:
INTERVIEW
Interviewee: “Good Morning, Sir.”

Interviewer: “Good Morning, Please have a seat!”
Interviewee: “Thank You so much, Sir!”
Interviewer: “Shall we start the interview?”
Interviewee: “Yes please!”
Interviewer: “Okay. So, based on your own mind-set, what can be considered as the best key
skill that a manager needs in our hospitality industry?”
Interviewee: “Communication is said to be the most crucial and effective skill that a manager
should have, because what I think is that, without appropriate communication skills, an
individual may not become able to deliver right information!”
Interviewer: “If you are dealing within an unhappy client, how will you manage the whole
work?”
Interviewee: “Without a doubt the main methodology performed by me is reasonably asking
the customer concerning the issues with our organizations the individual in question is going
up against. Moreover, I would be giving them affirmation that their needs would be
considered, immediately! Moreover, I would move toward finding the basic driver of the issue
and resolve the proportional effectively.”
Interviewer: “Okay, thank you so much for coming, you may leave now.”
Interviewee: “Alright sir, thank you and I am hoping to get a call real soon!”
Review key strengths and weaknesses of an applied interview process
Exactly when the meeting procedure will reach to an end, it is imperative that diverse key
characteristics alongside the inadequacies (shortcomings) are recognized kept an eye on. From
now on, consequently, underneath are a portion of the frail focuses and reinforcing focuses that
can be viewed as which is as of now been acquired and referenced already.
Strengths:
Precision: The requests that were presented inside the procedure of meeting were
particularly quick and subsequently, required unequivocal answers figuratively speaking. This
doesn't leave any degree of beginner data which contributed in finding the right contender for the
movement.
Spontaneity: This is another quality that came in front where, meet related data was that
unconstrained round of requests and answers were started. This associates in making sure about

genuine and clear answers from the interviewee, which helped in choosing if they are the key
opportunities for the action work.
Weaknesses:
Time Consuming: This is one of the base most shortcomings that came before a meeting is
that the entire system fuses time use. This is in light of the fact that unmistakable requests and
answers are explicitly directed all through the system, which added to the time.
Lengthy: The proper reactions could a portion of the time be extremely enormous, as
reflected in the process above and along these lines, was exceptionally long for both the
interviewee and examiner.