Professional Identity and Practice

This document discusses the importance of ongoing professional development and self-directed learning for professional identity. It explores the skills, knowledge, and competencies required in the service industry and their application in the job. The document also provides insights into a professional development plan for work.

Professional Identity
and practice

Table of Contents
Professional Identity and practice...................................................................................................1
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Significance of on- going professional development along with self directed learning for
professional identity.....................................................................................................................3
Contact of skill, knowledge and competence while several learning approaches......................5
Professional development plan in respect of work......................................................................7
Illustrate service industry and skills for application of job..........................................................9
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
The professional identify is also known as selection on the greatest profession involving the
concept of self. It can also covers all types of aspect such as values, motive and believes in
respect of professional attributes in more organised way. The selection of the profession is based
upon own skill, knowledge as well as interest and competence of the individual. In the field of
profession the individual has to go through lots of hurdles and deal with several difficult
situation to make quick decision in the professional identify (Bates, 2019). The individual has to
interact and communication skill for more career advancement. The chosen Hospitality industry
is Hilton Hotels and resorts. This is one of the leading brand founded in 1919 by the Conrad
Nicholson Hilton. The hotel is serving their services across the globe. The professional position
in this hotel is General Manager. The report covers professional identify as well as Hotel practice
in respect of General Manager.
MAIN BODY
Significance of on- going professional development along with self directed learning for
professional identity.
In the context of modern days, the professional development in respect of ongoing combines
systematic system covers in order to recognize stakeholder as well as Hotel organisation. This
will leads towards continuous development in respect of goods and services so that benefits
comes into raising organisation profit. In context of Hilton Hotels and resorts, the employee who
is General Manager taking leading position to manage all the activities and services to update
unique services from their competitors (Binyamin, 2017). The General Manager role is very vital
for the progress and sustainability of the hotel industry. It always try to introduce some initiative
step on continuous development for proper arrangement in order to stand out from other
competitors. In context Hilton Hotels and resorts. it combines of several stakeholders that play
essential role in continuous or ongoing development of profession. Apart from these here below

mention are benefits in respect of ongoing professional development that has been taken by the
General Manager.
 Team work- The general manager has to ensure successful competition of their
established target. It has to synchronised the effect of whole team management in more
organised way so that maximum productivity will create to satisfy large number of
consumer base. In most of the operations each team has to coordinate that requires well
organised skill set. The general manger has to facilitates all works has to be done on
proper time.
 Initiative- In Hilton Hotels and resorts more initiative step for the long period of growth
for survival. While taking effective and quick decision making they has to stake several
step for creation of the initiative step (Davys, 2020). General manager has to take
responsibility for proper execution of all activities for hotel growth. This will organised
accurate activities more initiative way from others competetiors.
 Readiness to learn- The general manager job role in Hilton Hotels and resorts has
multiple factor that gets their position in more weaker sate. The manager must have
appropriate knowledge about their own segment target consumer of Hilton Hotels and
resorts. They need to improvise the sense of knowledge through ongoing learning process
in respect of understanding deep of their internal and external forces environment. The
general manager will improve the position of while regulating all type of predetermine
rules in their hotel. This must concentrated upon self focus direction to raise their
performance at greater level so that General Manager can improve its personal and
professional identity while executing its job roles and responsibility. It will enhance
whole scenario of potential career advancement into greater strength. It will update the
futuristic vision of personal life in suitable direction.
 Goals of learning- The general manager of Hilton Hotels and resorts must ensure pre
determine goal establishment in respect of ongoing learning process because it will leads
proper flow of communication for hotel progress (Dempsey, 2017). It is one effective
technique to circulate important message from Board of directors to management level of
hotel. It will help in resolving conflicts with improvised interaction among each client so
that they can enhance their services by reducing it weakness and lacking area.

 Process of learning-The job role of General manager has huge responsibility to tackle all
the issues create while managing hotel clients. It will tends to continuous self concept for
appropriate direction so that it manage all task on time and work together with the teamn
members in achieving organisational goal. The client of Hilton Hotels and resorts has
many issues that should be resolved in effective learning process of training to deliver
satisfied result. The General manager has super power skill to make quick decision in
critical situation.
 Learning evaluation- The General Manager is mainly concerned with the evaluation of
learning process. This will direct it in more appropriate way to for accomplishing overall
pre determine objective target. The learning development process will encourage and
strength its capability to pursue its job position (He, 2020). The General Manager has to
convey message from directors to each team members so that each can focus on fulfilling
own job role. It always try to conduct feedback to address any problem arise while
completion of goal and if any issue is found it will take important actions for the
effectiveness of goal. this will boost the level of confidence among each task member.
 Time management-This is most effective tool and skill must include by the general
manager. It is most important to achieve the deadline of Hilton Hotels and resorts in order
to improve performance level from its competitors (Murphy, 2020). All the operation and
task must be completed on time so that it will update good public image in front of target
audience. That is why role of General Manager is more important in Hilton Hotels and
resorts. This will record all the track in the progress of company. The ability of General
Manager manage all time management to improve consumer experience in great way in
Hilton Hotels and resorts.
Contact of skill, knowledge and competence while several learning approaches
There are some certain level of expectation attached with its employee within organisation.
This is because each organisation wants that their employee will perform in more productive way
to tackle present and future situation. Same in context of Hilton Hotels and resorts it also has
some kind of expectancy in order to fulfil job role of General Manger in more organised way. It
will strengthen position in fulfilling appropriate goals and objective within hotel perspective. The
hotel wants to accomplish its all business activity on time. So this will result in suitable outcome

in more positive way. For that here are some competence and skill that is required within given
period of time in the hotel industry of Hilton Hotels and resorts.
Skills-
Creativity –Every organisation wants their employee always introduce some unique and
creative initiative for the overall progress in the industry of Hilton Hotels and resorts. With the
aid of these skill it will improve the level of business problem to enhance potential consumer
experience. Through this large number of base will generate by implementing creative solution
in business operation. The General Manager take quick decision to solve critical situation to
produce more effective solution in more organised way. It will automatically create activities for
consumer better experience with use of creative initiative that enhance good public name in front
of potential audience.
Technology-In the competitive world of hotel industry most advance use of technology is
required. This will make more flexible work structure that reduce time and cost of the hotel
industry. It will make strong position of hotel with maximum productive output. The Hilton
Hotels and resorts is recognised organisation that used continuous advance technology for quick
decision making along with productive result (Nagy, 2020). It help General Manager while
dealing with the critical situation while delivering optimum best results of Hilton Hotels and
resorts. It will provide comparative competitive edge from its competitors.
Confidence- The confidence is most effective tool that need to involve by General
Manager so maximum quick decision can be taken in most dynamic situation. In Hilton Hotels
and resorts employee must have full confidence to tackle brand name of this leading hotel. While
interacting appropriate confidence level is required so all manager can coordinate with each team
in more organised way. This will update the level competent while increasing its potential
consumer. Not only increase in consumer base it will update the experience of audience so they
would like to visit their hotel in large number of frequency.
Competencies-
Team work-The competency of team work is essential in hotel industry. Employee
should enhance their capable efforts in working collaborating business activity of Hilton Hotels
and resorts. This will uplift the better competence to work in more better way (Nordlund, 2019).
It raise the level of performance of each team as coordination of work take place among each
employee. In Hilton Hotels and resorts employee work in more effective way to perform each

task while forming each team goal. While dividing each team role and responsibility appropriate
skills set having similar characteristic will combines in one group so that each task of the hotel
will complete on time. It will help in reducing the error or mistake level by the employee. The
current situation needs to be focus upon more improvement for satisfied business solution.
Work ethically-It determine one of the purpose of growth within the industry Hilton
Hotels and resorts, employee must have ethical code of conduct for overall performance
development. All employees have sense of their own responsibility and job role. This is most
trending need of the hotel industry to be work in more ethical way. This will aids in increasing
competency of each employee and strengthening its position towards ethical work while
handling consumer query in business (Perret, 2020). It will provide most suitable direction for
completion of effective goal in more diversified way stand out hotel position from other
competitors.
In simple words Hilton Hotels and resorts employee has unique skill and competence that
successfully accomplish all target on time in order to improve company performance. All the
established target is fulfilled by their General Manager who combines all efforts of each team in
more ethical way with competency and confidence.
Professional development plan in respect of work
The plan of professional development combines of several step so that it will strengthen
more directed actions plan and goal in such a way to accomplish career goal. The development
plan of professional covers specific insight within Hilton Hotels and resorts so that all type of
career goal enhancement can be achieved while executing or performing will organised action
plan of personal development plan (Tsaousi, 2020). This will help in improving current and
existing skill and knowledge for log period of survival in order to growth career potential
opportunity.
Current skills and
competencies
Aim and
professional
development plan
action
Observe of progress Estimate of
effectiveness
Quick Decision Skill The quick decision
must be examine in
The improvement in
skill, knowledge is
The ultimate goal of
accomplishing short

fulfilling short and
long term policy
formulation to
develop uniqueness
from its competitors.
Some time in critical
situation I failed to
make quick decision
while managing
whole team in more
collaborative (Walsh
Fitzpatrick, 2020). It
consume lots of time
in more effective
decision making. At
last the target times is
set to achieve
profitability in
appropriate time
within completion of
each task for hotel
progress.
most important at
address problem in
time. As with growing
experience the
performance will
evaluate in more
harmonised way to
the hotel progress.
time objective is most
important for positive
outcome result in
order to complete
whole task on time
and result will totally
oriented in the favour
of hotel. This will
push limit of general
manager to enhance
efficiency in work.
Spotlight on assume
and knowledge new
facts
It may covers medium
type of objective that
need to be updated
time to time so that
each task will carried
out in producing more
diversified and
creative efforts for
positive image to
The improvement can
be easily done will
ongoing learning
process with full
concentration in
existing and potential
future competence of
career goal within
hotel.
The ultimate objective
of actual task done
while learning new
and innovative things
to provide productive
result in hotel
favourable image. It
will convey more
effective result to

learn more things for
professional identity
(Woltenberg and
et.al., 2019). Things
can be learned from
online tutorials,
articles etc. For
learning new skills
complete focus and
concentration is
required.
attract more consumer
in attracting target,
loyal and potential
consumer.
Problem Solving
Skill
This combines of long
term objective that is
totally focus upon the
improvement process
while updating
individual skill. This
will deliver optimum
solution of the
problem that tackle
overall problems of
the Hotel industry
Hilton Hotels and
resorts (Zhao, 2019).
It can be improved by
the experience of
more years in job.
It will combines of
day to day operations
while executing more
examine results in
favour of problem
solving oriented
results so that it will
increase its
competence level in
greater efficiency
level.
The objective is pre
determine in the long
period of time that
will leads towards
determination in
addressing all types of
problems to solve the
query of target
consumer and
enhance overall
performance of Hilton
Hotels and resorts.

Illustrate service industry and skills for application of job
The process of interview combines of corporate level of activity that leads towards
appropriate selection of suitable employee who can fulfil in achieving goal of company. It will
select from the proper job applicant and check its current skill and capability. It will satisfy all
operation and activity as per company requirement. The sectional range towards business
services in order accomplish transferable job position. This is most important as it will fill vacant
job position within organisation.
Job interview in respect of interest hotel industry job position.
In Interview process of selection suitable candidate has been selected. The ultimate
objective of the company analyse candidate skill, knowledge and competence, whether it fit the
hotel job profile or not (Zorita, 2017). With the job profile of Hilton Hotels and resorts is
required at the job position of General Manager. The process of interview in Hilton Hotels and
resorts examine for job role of General Manger as mention below-
Job Portfolio
Organisation: Hilton Hotels and resorts
Division: General Manager
Job Title: Hospitality Industry
Job Location: London, UK
Working hour per day: 7 Hours (DAY SHIFT)
Job Summary
Hilton Hotels and resorts is one of the renowned international hub in field of tourism hospitality
and resort industry that is appointed suitable candidate for job position of General Manger for
London Branch. Hotel is in search of appropriate employee that can carry business activity out
as per the necessity of goal of Hotel.
Role
 Commence best operational policies.
 Strategy to bring world class provision to customers.
 Determination any of the dilemma and dispute with the aid of arrangement and
controlling.

PERSON SPECIFICATION
Group: Hilton Hotels and resorts
Job Title: General Manager
Qualification – Masters of Business Administration/ PGDM in Hotel industry
Essential Criteria:
 Average point of Communication Skill
 Skilled to hold each and every customer
 Salary progression
Desirable criteria:
 Experience of 5 years in hotel trade services.
 Quick decision-making skills.
CURICULAM VITAE
Curriculum Vitae
Name: Sam Jones
Address: 1456 street, London. UK
Phone No. – 6598726845
Profile summary: Master and experience in hospitality industry along with Marketing skill
of 5 years in hotel trade. I wish for to employment with the recognised firm that match my
skills and get a chance to improve awareness and competencies.
Specialisation:
 Capability to administer the circumstances of salary advancement.
 Accomplished to offer the provision as per the necessity of customers.
Educational qualification: -
 Bachelors in Hotel Management.
 Masters in Business Administration
 Declaration:
All on top of declare are accurate on which corporation can easily communicate
Date : 12th ARIL, 2021.

The above mention steps are evaluated in Hilton Hotels and resorts while selecting
appropriate candidate so that required job position can be filled by the right candidate that
improve the image from other competitors. This will direct for proper completion of company
goal.
Benefit of Job interview process
The essential stage in interview process is it most les time consuming process while
selecting appropriate candidate that is believed by the Hilton Hotels and resorts. The will
requires lots of knowledge skill so that candidate can fulfil its job responsibility in more effective
way. This will strengthen the capability of hotel performance. For this process effective skill is
required to manage whole operations of industry in organised manner. In short the job interview
improves the knowledge and skills to accomplish objective of company. The interviewer must
analyse skill set of employee and make further process for selection process. In this process
various set of questions has been asked to check the knowledge and skill of candidate.
Limitation of job interview
The interviewer may ask some irrelevant question that does not attached with business or
job position will leads in a wrong direction for the fulfilling the actual purpose of interview. The
Hilton Hotels and resorts ahs top go through from minimum number of job applicant to fill the
job position of appropriate skilled candidate. In short period of time they are not much capable to
select right candidate.
CONCLUSION
From the above report it has been concluded that development of the continuous or
ongoing process for enhancement of personal identify. It is one of the effective process tool
to increase competence. The organisation focus upon improving its performance while
appointing appropriate candidate that match with company job profile. While selecting it
must ensure that candidate must accurate level skills that aids in solving query of consumer
and deliver quick decision. Through perfect personal and professional development plan.
The will leads towards assessment in order to analyse specific industry requirement such as
a hotel industry. Learning approached and theorise aids in advancing individual skill for
desired job position in competitive world.

REFERENCES
Books and Journals
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Zhao, L. and Qi, R., 2019. Can improving the quality of information disclosure weaken the
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