Professional Identity and Practice Assignment - Hilton Hotel
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Added on 2020-10-23
Professional Identity and Practice Assignment - Hilton Hotel
Added on 2020-10-23
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PROFESSIONALIDENTITY ANDPRACTICE
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1. Examine Key benefits of on-going professional development for different stakeholders1P2. Investigation of Professional Employer Expectations of Skills and Competencies.........2TASK 2............................................................................................................................................3P3. Critically evaluation of own skills and competencies......................................................3P4. Range of Learning Theories and Approaches..................................................................5TASK 3............................................................................................................................................6P5. Construction of a professional development plan to enhance chosen skills andcompetences within a specific work context..........................................................................6TASK 4............................................................................................................................................7P6. Job interview for hospitality sectors.................................................................................7P7. Key strengths and weaknesses of the job interview process............................................9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11
INTRODUCTIONProfessional identity and practices may be defined as an activity done for a particularprofession. There are certain skills and learning capabilities required for personal and professionpurpose in order to execute roles and responsibilities in a desired way. An individual need toacquire necessary skills and engage in professional development programmes so as to retain theiremployability within an organisation. The present assignment is based on Hilton Hotel which isengaged in providing hospitality services to the people of UK and across worldwide. It wasestablished by Conrad Hilton in the year 1919 and from then to now such organisation has morethan 570 Hilton hotels and resorts properties in 85 nations and territories. The project discussesthe role of on-going professional development in an organisation and expectation of employer inconcern of skills and competencies. The project also describes the range of learning theories andapproaches along with a professional development plan. A well developed job interview torecruit skills individuals are also mentioned under this report.TASK 1P1. Examine Key benefits of on-going professional development for different stakeholdersOngoing development is very necessary in an organisation as it ensures continuous improvementin products, processes as well as systems of a company (Williams, 2014). It is imperative to beadopted by service industry organisation to ensure a sustainable growth in the market andconsistent business performance. There are various stakeholders who are benefitted fromHilton’s ongoing professional development. Key benefits for these stakeholders are discussedbelow:Employer:This entity includes Board members, managers, shareholders, etc., who handle topmanagement of Hilton. These entities experience quite a bit benefits due to ongoingdevelopments in the company. Benefits for employers are mentioned below:Employers within Hilton could effectively save their training costs incurred fordevelopment of employees as ongoing development practices would ensure the same.Ongoing professional development allows them to effectively integrate various HRfunctions within the company like Performance Management.1
Employees:As a support system for Hilton, ongoing professional development ensures variousbenefits for employees as well. The benefits are discussed as under.It enhances future opportunities for employees as they regularly develop new skills andcompetence required for a smooth and constant career development (Cruess, Cruess andSteinert, 2016).This practice also adequately support these employees in be efficient in their job roleswhich increases their job satisfaction and encourages them to accomplish betteroutcomes.Customers:These are the reason for existence of an organisation and ongoing professionaldevelopment has certain benefits associated with them too. These benefits are as under:Ongoing professional development ensures better service quality to customers throughwhich, they tend to experience comfort as well as better service from the organisation(Sharif and Cho, 2015).This also ensures spontaneous addressing of customers’ problems and effective aftersales services which is often appreciated by these individuals. Thus, they tend to engagethemselves with the company for such consistent and improved standards.P2. Investigation of Professional Employer Expectations of Skills and CompetenciesProfessional Employers within Hilton have certain expectations from their employees whichis essential to ensure consistent business performance and consistent growth of the organisation.Investigation of these skills and competencies is mentioned below:Skills:Communication: As employers in a service industry organisation like Hilton, they expectthe employees to possess communication skills. This is because it is essential to deal withdiverse customers and addressing their need effectively which could ensure betterbusiness practices (Bleach, 2014).Problem-Solving: Employers at Hilton tend to delegate duties and responsibility andexpect that their employees effectively perform at their best in these roles. To ensure this,it is very much expected of them to solve complex situations appropriately to make asmooth running of operations certain2
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