Professional Skills for Information Systems: Dr. Little's E-business Case Study

PROFESSIONALS SKILLS FOR INFORMATION SYSTEMS
PROFESSIONALS SKILLS FOR INFORMATION SYSTEMS
(Case of Dr. Little Business Moving to E-business)
Student Name
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PROFESSIONALS SKILLS FOR INFORMATION SYSTEMS
EXECUTIVE SUMMARY
The report demonstrates and summarizes the challenges, benefits, needed equipment
including software and hardware systems. The important steps considered before migrating to
an e-business include content management system, e-business and marketing measurement
tools, cloud connectivity, knowledge management systems, and Ethernet and internet
connectivity. Besides, global collaboration and its importance is demonstrated and risks
connected to e-business technology.

PROFESSIONALS SKILLS FOR INFORMATION SYSTEMS
Table of Contents
EXECUTIVE SUMMARY........................................................................................................2
INTRODUCTION......................................................................................................................4
E-BUSINESS AND MOBILE BUSINESS...............................................................................5
E-Business..............................................................................................................................5
Benefits of E-Business........................................................................................................5
Challenges of E-business....................................................................................................6
E-business models...............................................................................................................7
E-Business Tools..............................................................................................................10
Tools to Measure E-Business Success..............................................................................11
M-Business...........................................................................................................................14
Benefits of M-Business........................................................................................................14
Challenges of M-business.....................................................................................................15
IT INFRASTRUCTURE REQUIREMENTS..........................................................................16
Computer Hardware Proposal..............................................................................................16
Computer Software Proposal................................................................................................17
Proposed Dr. Little IT Infrastructure....................................................................................18
COLLABORATION SYSTEMS.............................................................................................19
Knowledge Management Systems.......................................................................................20
Content Management System...............................................................................................21
PRIVACY................................................................................................................................23
RECOMMENDATIONS.........................................................................................................25
CONCLUSION........................................................................................................................25
REFERENCE LIST.................................................................................................................26

PROFESSIONALS SKILLS FOR INFORMATION SYSTEMS
INTRODUCTION
Migrating a business to an E-business is a critical business entity. Such an adjustment
requires proper preparation which cover from latest software and hardware management,
technical issues and systems suitable to the advancing e-business technology. Workforce is
inadequate as most activities happen online. E-business increase proceeds and saves business
time. It will allow the business to connect with international clients which thus means
increased number of clients. As such, it is essential for the business to prepare properly on
matters regarding resource source. Capital is the most important item, and it is determined by
the website software application. A portal should be implemented on a website where clients
connect with the business, register, order their products, comment and any critical opinion a
client may have.
E-business migration of a business is a vital entity of a business; such a move needs proper
preparation which range from technical issues, latest hardware and software management and
systems relevant to the revolutionary e-business technology (Chen and Wang, 2018 p.42).
Workforce is limited as most of the transaction takes place online. The report paper consists
of all information required by the business for consideration before migrating to an e-
business.
Transaction processing systems such as order or payroll processing monitor the daily routine
transactions flow required to carry-out business. These systems serving operational
management are necessary to business to e-business migration. MIS (management
information system) create reports serving middle management by putting into consideration
data from TPS. DDS (decision-support systems) supports decisions of management that are
special and quickly changing using emerging analytical models. All these systems offer
business knowledge that assist enterprise employees and managers to make more sound
decisions. These business intelligence systems serve several levels of management, and
include ESS (executive support system) for executive management that offer information in
the form of charts, graphs and dashboards delivered through portals using several sources of
external and internal information.

PROFESSIONALS SKILLS FOR INFORMATION SYSTEMS
E-BUSINESS AND MOBILE BUSINESS
Mobile business (m-business) and electronic business (e-business) means carrying out
business dealings using the internet and other technologies of networking. E-business
comprises of supplier and customer relationship management, e-commerce and business
collaboration.
E-Business
E-commerce is moving at a fast speed, and many websites of e-commerce enter the business
daily with the rate of survival being less than 10 percent after the first year. The industry is
harsh and needs businesses to equip themselves with most advanced level solution to
distinguish themselves from the rest. The business should adopt the following as it attempts
to migrate to e-business:
 Portal customization: the portal should be customized to imitate the website look and
feel using CSS and HTML. Besides. It will allow customers to easily follow the firm
and control their purchases.
 Secure assess: decisions on who accesses the Help Center should be made by
requiring visitors to create accounts or permitting public access.
 Domain mapping: Help Center should be act as an extension of the brand by mapping
it to the domain
 Integration with Google Analytics: observe engagement levels and self-service
behaviors of customers
 SEO friendly: the support page should be made easy for search engines to locate, with
keywords, meta titles and descriptions
 Article rating: desk allows customers to rate Knowledge Base articles thus allowing
you to identify the area that needs improvement.
Benefits of E-Business
Cost: E-business offer businesses the flexibility of effecting as much as needed currently and
scaling up future needs. For instance, a small company can begin with a basic desktop
computer and a high-speed internet connection to communicate with customers and even
rivals. It can utilize software-as a-service which is a software model that is paid as per use,
instead of setting up costly enterprise software applications. It can use extra software
applications and computer systems as the business grows.

PROFESSIONALS SKILLS FOR INFORMATION SYSTEMS
Flexibility: customers can carry out their operations anywhere at any time. Managers can
perform virtual meetings with their part-time and full-time employees, who could be situated
in different regions.
Service Delivery: service delivery is normally through safe private corporate networks or
through the internet. E-business permits organizations to shift some of its skills into its field
location. It permits firms to connect with their shareholders through software applications
located on corporate databases and servers and IT (information technology) systems situated
at corporate headquarters
Better Communication: e-business permits conversations to occur fast. As a result, decision
making is done faster thus saving time. Besides, e-business permit people to interact in
different ways that facilitate understanding. For instance, some may prefer to communicate
by video chatting, emailing or messaging (Zhang, Kumar and Cosguner, 2017 p.851).
Global Presence: the most substantial benefit of migrating to e-business is that an
organization acquires an opportunity for global presence. Companies involved in e-business
are available for worldwide or nationwide business.
Challenges of E-business
E-business brings many changes in the manner in which companies work. Besides, it is
associated with various challenges which include regulatory and legal challenges,
technological challenges, educational and behavioral challenges, and miscellaneous
challenges.
Different issues regarding to the implementation of advanced technology: they include choice
of internet payment tool and its interoperability, comparative purchasing capabilities, lack of
dependable network infrastructure, implementation of public key infrastructure to allow
authentication of identity, high bandwidth cost, security issues, inter-operability of
technological application and technology, depth and richness of content available over the
internet, lack of e-commerce standards and technical collaboration of emerging technology
with current applications.
Regulatory and legal framework challenges: they include taxation and custom uncertainties,
difficulty in enforcing and regulating standards due to lack of constant policies and rules and
government intervention.