HR Issues and Challenges in McDonald's

Business Focus Report

Table of Contents
INTRODUCTION...........................................................................................................................3
PART A...........................................................................................................................................3
HR Issues or Challenges in McDonald’s................................................................................3
Responsibility of HRM Function in resolving the issues and challenges..............................4
PART B............................................................................................................................................6
Benchmark McDonald’s with other Organisation by undertaking research which links both
HR Theory..............................................................................................................................6
Research and Findings............................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Human resource are the people having skills and knowledge of specific field and make up
the workforce of Company, Industry, business sector or economy. Generally in Organisation a
human resource department is created to manage its human resource known as Employees. The
Human resource department helps in increasing the employee productivity and protecting the
business from any problem which may arise within Workforce. They play various roles and
responsibilities including interviewing, organising employee files, compliance with labour law
and employment standards, and administration of staff member benefits (Alzola, 2018). The
Functions of HR are recruitment & selection, performance management, learning &
development, succession planning, compensation & benefits, human resource information
systems and HR data & analytics. Human resource management also faces many issues and
problem in Organisation which they have to solve for running the business activities smoothly.
The issues can be finding the right talent, software issues, get employees engaged with benefit
package, deal with difficult employees and deal with bad boss (Doll, 2018). This is a business
report which is divided into two parts Part A and Part B. The Part A consist the organisation with
contemporary issues and challenges is identified and the responsibility of HRM functions is
explained in solving the issues and challenges. Part B includes the comparison of two companies
by undertaking research which links both HR theory and models. As, McDonald’s is facing a HR
issues in their Organisation so, this report explain the issues and challenges which is faced by
McDonald’s.
PART A
HR Issues or Challenges in McDonald’s
McDonald’s is one of the leading fast food chains in the World which was founded in 1940
by Richard and Maurice Donald. They opened their first outlet in San Bernardino. The Company
mainly operate their business through the franchise Model by providing licensing of its brand to
the franchises. McDonald’s target multiple customers segments including business executives,
children, youth and families. In McDonald’s Human resource department plays an important role
as company directly interact with people and provide food and services to them. The
Organisation puts a lot of their emphasis on recruiting, proper handling and training of
employees. As, McDonald’s is a restaurant business their operational and strategic concern is