Training Program for Hudson Bay Employees

This project charter outlines the objectives, purpose, scope, deliverables, priority, stakeholders, team members, special resources, and project plan for a training program for Hudson Bay employees to handle thieves and shoplifters. The training program aims to provide specific training to Hudson Bay employees, implement the program within 5 months, ensure maximum participation, and show positive outcomes to other shops. The project plan includes tasks such as ongoing planning meetings, sponsorship and donations, arranging supplies, developing a project team, stakeholder identification, communication plan development, project advertising, equipment arrangements, coordinating volunteering activities, training implementation, feedback collection, and project closure.

P R O J E C T C H A R T E R
Project Name: Revision Date:
Customer Project Sponsor: Project Manager:
Table of Contents:
PROJECT OBJECTIVES:.............................................................................................................................2
PURPOSE:...............................................................................................................................................2
SCOPE:...................................................................................................................................................3
DELIVERABLES:.......................................................................................................................................3
PRIORITY:...............................................................................................................................................4
KEY STAKEHOLDERS (INTERNAL AND EXTERNAL):..................................................................................5
CROSS-ORGANIZATIONAL TEAM MEMBERS:..........................................................................................5
SPECIAL RESOURCES:..............................................................................................................................6
PROJECT PLAN:.......................................................................................................................................8
POTENTIAL ISSUES OR CONSTRAINTS:..................................................................................................12
COMPLETION CRITERIA:.......................................................................................................................12
APPROVALS:.........................................................................................................................................12
APPENDIX 1: BUDGET RESOURCES:......................................................................................................15
APPENDIX 2: COMMUNICATION PLAN.................................................................................................16
APPENDIX 3: RISK MANAGEMENT PLAN...............................................................................................18
REFERENCES.........................................................................................................................................19

PROJECT OBJECTIVES:
A training project is undertaken for Hudson Bay with an aim of providing training
to the employees of the store regarding handling of thieves and shoplifters. The
SMART objectives of the project are as follows-
Specific: To provide a specific training plan to Hudson Bay
Measurable: To implement the training program within 5 months
Achievable: To ensure maximum participation of the staffs and employees of
Hudson Bay for the training
Relevant: To ensure that other shops undertaken similar training program by
showing the positive outcomes of the training program.
The proposed project will be based on above identified objectives. A project plan
will be developed as per the identified objectives.
The identified SMART objectives helps in giving a sense of direction to the
specified goals of the project. The identified SMART objectives will help Hudson
Bay, achieve its goals. The actual training program will last for one month
maximum. However, planning and implementation of training program will require
significant amount of time and accordingly, a project plan with detailed work
activities that are needed to be completed are developed.
PURPOSE:
The issue of theft or shoplifters is a common problem that is faced by a number of
stores. As a solution to the identified problem, a training program is proposed for
Hudson Bay that will train the employees and the staffs of the stores regarding the
technique of dealing with the thieves.
The project has been authorised as majority of the retail stores including Hudson
Bay, Superstore, Walmart and others are facing problems of theft and shoplifting
(Potdar, Guthrie & Gnoth, 2018). The purpose of the project is to provide training
to the staffs and employees of for Hudson Bay, as it can help in reducing or
eliminating the issue of theft. Therefore, the project is justified. The project is
authorised as it has certain business benefits Lasky, Fisher & Jacques, 2017) .
Addressing the issues related to shoplifting can save a considerable amount of
business loss and therefore, undertaking this project is justified.

The initiative taken by Hudson Bay will prove to be beneficial from the business
perspective of the organization (Hopkins & Gill, 2017). The needs and the benefits
of the training program will be accessed at the end of training session (Perlman,
Y., & Ozinci, 2014). This will be done by collecting feedback from the participants
of the training program. Feedbacks from the participants of the training program
will be collected in order to evaluate the importance implementing the training
program. The training will involve martial arts training as well to deal with the
thieves, if the situation goes out of hand.
SCOPE:
The in-scope requirements of the project are as follows-
 To implement a training program
 To ensure maximum participation of the employees in the training
 To receive feedback from the shop owners regarding the training
The out-scope requirements (boundaries) of the project are as follows-
 The project will not include firearms training
 The training project will not involve the employees who are working for
less than three months in the shop.
However, there are certain project constraints as well, which are as follows-
 As of now, a onetime training program is proposed which is a major
constraint
 The project success is largely dependent on maximum participation. The
project will only be successful if maximum project participation is achieved.
The identified in-scope and out-scope project requirements helped the project
team of Hudson Bay in development of the project plan. The major constraint of
the project as of now is that the proposed training program will be a onetime
activity and it would not include the employees who are working in Hudson Bay for
less than three months. This would give rise to a need to implementing similar
training program in future as well, since the issue of shoplifting is hard to solve in
such a short span of time. However, as of now, a onetime training program is
proposed, success of which might implicate similar training programs in future.
DELIVERABLES:

This section of the project report will provide the details of the major deliverables
associated with the project. The training program that is undertaken by Hudson
Bay will be implemented in a planned approach. Accordingly, a project plan is
developed that will help in better management of all the necessary tasks
associated with the project. The table below indicates the major project
deliverables and the expected time for completion of the project deliverables.
Deliverables Required Time (in weeks)
Ongoing Planning Meetings >1 week
Approval of Donation 1 Week
Arranging The supplies Needed 3 Weeks
Development of a Project Team 6 Weeks
Stakeholders Identification 3 Weeks
Development of Communication Plan 3 Weeks
Project Advertising 6 Weeks
Making Arrangements of the Needed
Equipment
4 Weeks
Coordinating the Volunteering Activities 4 weeks
Implementation of the Training 5 Weeks
Feedback Collection 1 Week
Project Closure 1 Week
The table above identifies the project deliverables and the time required complete
each task. Time required to complete a particular activity is mentioned in the table
as well. However, the time specified indicates the time required to complete each
activity and the activities are not being implemented in a sequential manner. A
number of activities are being implemented in parallel so that the entire training
project is completed with the set time of 5 months.
PRIORITY:
The project is a high priority project as shoplifting and theft is a major issues in these
days. In order to solve the issue, a solution of training the employees and staffs,
working in the shops is being proposed. Thus, this project is considered to be a high
priority project.
Quick implementation of the proposed training program is necessary in order to
ensure that the problems of shop lifting is eliminated (Collins, Ricks & Van Meter,
2015). However, the implementation of this project is largely dependent on willingness
of the employees and staffs in participating in the training program.
Therefore, the priority of the project in terms of its implementation is to identify
whether the employees are willing to participate in the training program to make it a
success.

Since the project is a high priority project, it is planned to implement the project within
5 months. Training the employees of Hudson Bay is considered to be of high priority
project and accordingly the advertising of the project will be done. In order to ensure
successful implementation of the project, help from other retailers is asked. The
priority of the project is being set accordingly so that the training project is completed
within the specified time.
KEY STAKEHOLDERS (INTERNAL AND EXTERNAL):
This section of the project report will identify the internal and external stakeholders
associated with the training project that is being proposed for Hudson Bay. The list
of internal and external stakeholders, their description of interest and the impact of
the stakeholders on the project is indicated in the table below-
Sl.
No.
Stakeholder Group Interest Impact
1. Owner of Hudson Bay Internal
Stakeholder
High High
2. Trainer Internal
Stakeholder
Medium Medium
3. Employees Internal
Stakeholder
Medium Low
4. Retail Store
Association
External
Stakeholder
High High
5. Customers External
Stakeholder
Low Low
6. The Project Team Internal
Stakeholder
Medium Medium
7. Sponsor External
Stakeholder
Medium High
The above table identifies the important stakeholders associated with the training
project. The table identifies the interest and the impact of the stakeholders. The
table identifies the main stakeholders associated with the project. The
CROSS-ORGANIZATIONAL TEAM MEMBERS:
The cross organizational team members associated with the training team of the
project are as follows-
Resources Department Role
Resource Manager Management The role of the resource

manager is to identify
the resources required
for successful
completion of the project
Sponsor Finance The project sponsor is
responsible for providing
the monetary needs of
the project (Larson &
Gray, 2017)
Committee Team
Members
Management The committee team
members will be
responsible for
approving the project
charter and project plan
Project Manager Management The project manager is
responsible for planning
and implementation of a
project (Heagney, 2016)
Martial Art Trainer Training This resource is
responsible for providing
training to the interested
employees
Advisory Groups Management This resource is
responsible for
approving the project
plan and providing
recommendations
regarding the approach
of the training to be
implemented (Harrison &
Lock, 2017).
SPECIAL RESOURCES:
Since this project is a high priority project, there is a need of certain special
resources in the project (Too & Weaver, 2014). The special resources required for
the training program in Hudson Bay and their degree of involvement of the special
resources is indicated in the table below-
Special Resources Degree of Involvement
Administration from the other retail
stores
High: This special resource would be
of a great help in advertising the
training program and for making it a
success

Training Consultants The training consultants are an
important resource associated with the
project particularly because the
success of the training program will
largely be dependent on the project
trainer. Therefore, help from a number
of training consultants will be taken in
order to ensure successful project
implementation.
Human Resources for Advertising In order to ensure maximum
participation, effective advertising is
necessary. Additional human
resources are needed in order to
ensure that maximum participation in
the training program.
Budget Approval from Committee of
retail stores
The Committee of retail stores is
considered to be one of the vital
resources associated with the project
particularly because in case the project
is in need of additional budget, the
committee of retail stores can approve
the change requested in the project.

PROJECT PLAN:
The training project is a high priority project and for that a training plan is developed.
The major deliverables and their estimated time for completion is indicated in the table
below-
Projects Assigned to Time
Allocated
Tasks
Ongoing Planning
Meetings
Owner of Hudson
Bay
2 weeks
Setting up meeting dates
and discussing the weekly
requirements
Project Manager 1 Week
Sponsorship & Donations 1 Week
Identification of the Project
Sponsor
Project Owner April 15th-
April 16th
Drafting the Project charter
for Sponsorship
Project Manager April 17th –
April 18th
Approval of Donation Sponsor April 19th-
April 20th
Supplies 4 Weeks
Identification of the Training
Materials needed
Training Team April 19th-
April 25th
Identification of the Place for
providing Training
Training Team April 21st-
May 6th
Hiring an expert who would
manage the training process
Project Manager April 26th-
May 8th
Call for Participation /
Teams
7 Weeks
Meeting with the staffs and
employees of Hudson Bay
Training Team and
Project Manager
April 15th-
May 22nd
Ensuring maximum
participation in the Project
Training Team and
Project Manager
April 21st-
May 10th
Development of a Project
Team
Training Team April 26th-
May 28th
Communications (Internal /
Participants / Stakeholders
7 weeks
Identification of the Project
Stakeholders
Project Team April 26th-
May 15th
Development of a
Communication Plan
Project Manager May 17th-
June 9th
Sharing the Communication Project Manager June 1-

plan with the stakeholders June 11
Marketing 8 weeks
Advertising the training
project
Training Team May 17th-
June 25th
Taking help from other retail
stores committee
Training Team and
Project Owner
May 11th-
July 1st
Hiring the Trainer Training team June 21st –
July 1st
Facility / Equipment /
Catering
5 Weeks
Setting up of the place for
Training
Project Team and
Training Team
May 31st-
July 1st
Ordering the equipment
needed
Project Manager June 21st-
june 23rd
Ensuring that the place is
well equipped and ready
Project Team June 24th-
July 1st
Volunteer Coordination 4 Weeks
Seeking help from staffs of
other retail stores
Project Team June 8th-
July 1st
hiring volunteers who are
ready to help
Project Manager June 28th-
July1st
Setting out rules for
volunteering activities
Project Team June 24th-
July 1st
Training Implementation 5 Weeks
Start of training Trainer June 30th-
July 28th
Sessions related to thief
handling
Training Team July 7th-
July 28th
martial arts Training Trainer July 9th-July
28th
Feedback Collection 1 Week
Collecting Feedback related
to Training
Project Team July 29th-
August 3rd
Evaluating the need of
similar trainings
Project Team August 2nd-
August 5th
Accessing the benefits of the
training
Hudson bay Owner August 2nd-
August 9th

Testing 2 Weeks
Checking whether the staffs
are appropriately trained
Project Owner August 2nd-
August 13th
Collection of the feedback Project Team August 4th-
August 13th
Releasing the Resources Project Manager August 4th-
August 13th
Other 1 Week
Payment Completion Project Manager August 10th-
August 13th
Completion of Project
Evaluation
Project Manager August 11th-
August 13th
Project Ends Project Manager August 12th-
August 13th
The above table indicates the tasks that are needed to be completed and duration of
each task. The major milestone of the project are indicated in bold. The time
required for completion of each milestone and the deliverables of the project is
indicated in weeks. The Gantt chart of the project is indicated in the following picture-

Projects Assigned to: 0 1 2 3 4 5 6 7 8 9 10 11 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59
M T W T F M T W T F M T W T F M T W T F M T W T F M T W T F M T W T F M T W T F M T W T F M T W T F M T W T F M T W T F M T W T F M T W T F M
Tasks
Ongoing Planning Meetings Ow ner of Hudson Bay
Setting up meeting dates and discussing the weekly requirementsProject Manager
Sponsorship & Donations
Identification of the Project Sponsor Project Owner
Drafting the Project charter for Sponsorship Project Manager
Approval of Donation Sponsor
Supplies
Identification of the Training Materials needed Training Team
Identifictaion of the Place for providing Training Training Team
Hiring an expert who would manage the training process Project Manager
Call for Participation / Teams
Meeting with the staffs and employees of Hudson Bay Training Team and Project Manager
Ensuring maximum participation in the Project Training Teama and Project Manager
Development of a Projetc Team Training Team
Communications (Internal / Participants / Stakeholders
Identification of the Project Stakeholders Project Team
Development of a Communication Plan Proiject Manager
Sharing the Communication plan with the stakeholders Project Manager
Marketing
Adverstising the training project Training Team
Taking help from other retail stores committee Training Team and Project Owner
Hiring the Trainer Training team
Facility / Equipment / Catering
Setting up of the place for Training Ptoject Team and Training Team
Ordering the equipments needed Project Manager
Ensuring that the place is well euiped and ready Project Team
Volunteer Coordination
Seeking help from staffs of other retail stores Project Team
hiring volunteers who are ready to help Project Manager
Setting out rules for volunteering activities Project Team
Training Implementation
Start of training Trainer
Sessions related to thief handling Training Team
martial arts Training Trainer
Feedback Collection
Collecting Feedback related to Training Project Team
Evalutaing the need of similar trainings Project Team
Accesing the benefits of the training Hudson bay Owner
Testing
Checking whether the staffs are approproately trained Projetc Owner
Collection of the feedback Project Team
Releasing the Resources Project Manager
Other
Payment Completion Project Manager
Completion of Project Evaluation Project Manager
Project Ends Project Manager
Apr-19Apr-15 May-24May-17May-10May-03Apr-26 Jul-05 Jul-12May-31 Jun-07 Jun-14 Jun-21 Jun-28
The schedule Gantt chart in the figure above indicates that the entire project will be
implemented within 5 months as per the set project objectives.
The figure indicates that a number of tasks are being executed in parallel and not in
sequential manner. The project team of Hudson Bay will be following this project plan
for successful implementation of the training project.

POTENTIAL ISSUES OR CONSTRAINTS:
Although a planned approach of project implementation is to be followed for the
training program set up by Hudson Bay, there are certain issues and constraints
in the implementation process (Fearn-Banks, 2016). These issues and
constraints are as follows-
 The project involves providing training only to the staffs of Hudson Bay,
which is a major project constraints.
 One of the major issues associated with the training project is that the
project is that the project is being planned for a constricted schedule
(Kerzner & Kerzner, 2017). A more detailed planning and more accurate
training would have been possible if more time could have been allocated
for the training project.
COMPLETION CRITERIA:
The completion criteria of the project is receiving a positive feedback from the training
participants and the retail shop owners (Schwalbe, 2015). A positive feedback will help
in understanding whether the project is being completed in a successful manner as the
aim of the project is to train the employees of Hudson Bay regarding handling of thieves
and shop lifting
APPROVALS:
The project charter needs to be approved prior to the development of the project Plan.
The details of the approval process is indicated below-
Hudson Bay 09-04-19
Department Sponsor's signature Date
Please Insert 09-04-19
Customer Sponsor’s signature Date

Please Insert 09-04-19

Project Manager's signature Date 09-04-19

APPENDIX 1: BUDGET RESOURCES:
Budget Item Notes & Assumptions Cost
Equipment Since the project is being implemented for the first time, it is
essential to buy and set up new equipment for the training project
$20000
Payment to Project Team The project team is hired to plan and implement the training project
and since the team will remain associated with the project for
almost 5 months, the cost allocated for this resource is high
$10000
Payment to Trainer The trainer is an important resource and the success of the training
project will be largely dependent on the trainer.
$7000
Cost of setting up the place
for training
The employees of Hudson Bay will be trained to handle the
shoplifters. The training program will be executed in a different
place and therefore a significant amount of money is to be allocated
for setting up of a place for training
$4000
Documentation Cost The entire project work will be documented and therefore a certain
amount of money should be allocated for the project.
$500
Payment to other Resources The training project involves involvement of a number of people
who will handle the resources, advertising and project execution.
$7000
Advertising Cost The training program will be advertised for maximum participation
and therefore a part of the budget should be allocated for the same.
$3000

APPENDIX 2: COMMUNICATION PLAN
Audience Audience Information
What we know about them
– their needs, beliefs, etc.
Communication Objective
What we want them to know,
do, say, think, etc.
Key Message
Therefore, we have to let them
know . . .
Strategies
How to let them
know
Who When Evaluation
Outcome
Accountable
Project
Owner
 The audience is the
owner of the project
and has high interest
in the project
 Project Specifications  All the project specifications
will be met
 Through
Meeting and
conference
calls
Project
manag
er
Project
Initiati
on
Stage
 Project is on
track
Project
Manager
 The audience is
responsible for
managing and
implementing the
project and has high
interest in the project
 Project Details  The project is being
implemented as per plan
 Face to Face
Meeting
Project
owner
Project
Planni
ng
Stage
 Project is on
track
Consultation
Training
Consultation
 The trainer will be
chosen based on the
recommendations of
the audience
 Trainer’s objectives  The trainer will be chosen
based on the specifications
provided
 Through
Meeting and
conference
calls
Project
manag
er
Project
Planni
ng
Stage
 `Correct Trainer
is Chosen
External
Stakeholders
 Has high interest in
the project and is
responsible for project
Evaluation
 Project Progress  The project will follow the
plan developed
 Through
Meeting and
conference
calls
Project
manag
er
Project
Planni
ng
Stage
 Project is on
track
For Information

Resource
Manager
 The resource
manager is
responsible for
resource allocation to
specific tasks
 Resource Needs  Continuous Resource
availability is maintained
 Face to Face
Meeting
Project
Team
Project
Manag
er
 Continuous
Resource
availability is
maintained
Project Team  The project team is
responsible for
successful project
implementation
 Project progress  The project is implemented
as per the specifications
 Face to Face
Meeting
Project
manag
er
Project
manag
er
 Project is on
track

APPENDIX 3: RISK MANAGEMENT PLAN
Risk *Probability
of
Occurrence
*Impact of
Risk Event
**Composite
Risk Index
Prevention, Mitigation, or Contingency
Strategy
Schedule Risk 3 4 15 Prevention: Development of a feasible project
plan
Resource Risk 2 3 6 Mitigation: Ensuing Continuous Resource
Availability should be maintained
Budget Risk 3 5 15 Contingency: Help from Retail stores committee
can be taken
Ineffective Training 2 5 10 Prevention: Appointing and experienced trainer
*Where 1 = Low and 5 = High
**Risk Scores:
Under 5: negligible
5-10: low
10 – 15 : medium
15-20: medium high
20 – 25: high