Project Design, Evaluation, and Implementation: A Case Study of Online Chat Customer Service for Bandcamp

Project Design, Implementation and
Evaluation

Contents
Introduction:....................................................................................................................................3
LO1 be able to formulate a project:.................................................................................................4
1.1 Formulated and recorded possible outline project specifications..........................................4
1.2 Identified the factors that contributed to the process of project selection:............................6
1.3 Produced a specification for the agreed project:....................................................................7
1.4 produces an appropriate project plan for the agreed project:................................................8
LO2: Be able to implement the project within agreed procedures and to specification:...............10
2.1 match resources efficiently to the project:...........................................................................10
2.2 undertake the proposed project in accordance with the agreed specification:.....................12
2.3 organize analyses and interpret relevant outcomes:............................................................13
LO3: Be able to evaluate the project outcomes:............................................................................15
3.1 use appropriate project evaluation techniques:....................................................................15
3.2 interpret and analyses the results in terms of the original project specification:.................17
3.3 make recommendations and justify areas for further consideration:...................................19
LO4 Be able to present the project outcomes................................................................................21
4.1 produce a record of all project procedures used:.................................................................21
4.2 use an agreed format and appropriate media to present the outcomes of the project to an
audience:....................................................................................................................................24
Conclusion:....................................................................................................................................26
References......................................................................................................................................27

Table of Figures:
Figure 1: Cost Status and Details....................................................................................................9
Figure 2: WBS for Bandcamp Website.........................................................................................10
Figure 3: Gantt chart......................................................................................................................11
Figure 4: Resources.......................................................................................................................12
Figure 5: PERT..............................................................................................................................17
Figure 6: PERT..............................................................................................................................17
Figure 7: SDLC..............................................................................................................................19
Figure 8: Gantt chart......................................................................................................................20
Figure 9: Process...........................................................................................................................21
Figure 10: Time Scale of the Project.............................................................................................21
Figure 11: Resources of the Project...............................................................................................22
Figure 12: Cost Status and Details.................................................................................................22
Figure 13: Gantt Chart...................................................................................................................26
Figure 14: Cost Flow of the Project...............................................................................................27
Figure 15: Task of the Project.......................................................................................................27
Figure 16: Allocate Resource for the project.................................................................................27

Introduction:
A project has different phases from start to end like, design, implement and evaluate. These basic
phases are the need for each project. In some projects, additional terms like, meetings,
discussions, client review, coding phases of the software industry are also the part of the process
of project design. The current system is going to develop for the Bandcamp.com that is a
platform for music purchasing and streaming. It was founded in 2007 and gets a good response
from the music community. Various artists register themselves here to earn money by selling
their music. The company offers different tools to the artist to create their own websites under
the Bandcamp. The music company is looking for a new platform on the given examples and
maintains the records on the software application.
Further reports will include formulating a project on the given outlines and identifying the
sections in the process. It produces a project plan for the project. Next part will include the
implementation of the project on the given specification it will also contain the outcomes and
analyses of the project. The third part will contain the evolution of the project outcomes with
appropriate techniques and recommendation for the consideration. The last section of the report
will contain all records of the project and present the outcomes of the audiences of the project.

LO1 be able to formulate a project:
1.1 Formulated and recorded possible outline project specifications
Project Name: Online chat customer service
Project Definition: online chat or channels are the basic requirements of each kind of business.
Bandcamp is an online music search website that includes various artists in it with their micro
websites.
Additional Objectives:
 Online chat is helpful to increase the sales of the organization
 It is also helpful to reduce the cost of the service
 It is free to increase the extra intelligence of the business
Risks:
 Expectations do not meet in an online chat with customers
 Various security concerns like data centres and HTTPs
 Delay in reply of chats (momentumpartnership, 2018)
Constraints:
 Not every user like the online chat services, some likes calling services for help
 Interruption for waiting for long time to reply
 Timely limit to complete a project in a fix define budget
Successful Completion:
 The project of online chat customer service is complete successfully by increasing the
website traffic by 10%.
 It also increases the user of the website and artist with the sales of the music albums.
Project Name: Online sound and video streaming for music shows
Project Definition: Bandcamp is an online platform for music purchasing and streaming. The
Bandcamp organization has total worth more than 100 million through selling the music. It also

has the tools to create micro websites for the artists and charging 15% for each transaction from
the artist.
Additional Objectives:
 It has high-quality and fast streaming with auto-archiving
 There is no limit of simultaneous and viewing streams
 It has monetization and paywall with playlists and packages
Risks:
 Risk related network security and delivery time
 Risk moving the data over the internet
 Risk of encryption of the password
 Risk about the disclosure the path with the upload process of the path
Constraints:
 Require sufficient storage and bandwidth for higher quality
 Video can watch when the user is online and it will stop when the internet connection is
slow
 The cost of the equipment is high and it also occurs the issues of copyright (Ritter, 2018).
Successful Completion:
 The project on Online sound and video streaming for music shows increase the number of
viewers as well as the artist to register in the Bandcamp organization
 To make the strong majority of the users without any issues

1.2 Identified the factors that contributed to the process of project selection:
I have selected the project on Online chat customer services to identify the factors.
User Feedback: customer feedback is important to improve the services and products of the
organization. Here I take feedback from three users and they give the ratings where rating 1 is
dissatisfied, rating 2 is average and rating 3 completely satisfy.
Sn. No. Feedback Questions User 1 User 2 User 3
1. How is the interface of the website 2 3 2
2. Are you satisfied with our service 3 2 3
3. Rate the communication with our
employee
3 3 3
4. Do you get the valuable
information
2 2 2
5. Any suggestion or changes in the
service
Improve the
interface and
provide
valuable
information
Improve the
service and
provide
valuable
information
Improve the
interface with
providing
accurate
information
Total Cost: the cost of the implementation of online chat customer service is £10,000 on a
website. It includes the implementation of the graphical user interface of the website with the
paid amount of designer and developer of the chat service and the monthly salary amounts of the
employees who are available to chat with the users.
Possible Financial Benefits:
 Reduce expenses/low cost: it reduces the cost of person per hour and provides the
services faster than the offline mode. It’s an alternative to the channel of telephone
service and cheaper than a phone call. An employee can perform multiple tasks during
the chat with the user and also can handle two or three chats at a time. Chat benefits also
known as chat-concurrency that saves the cost.
 Increase the sales: communication through the chat service increased the sales unto 20
per cent and also affects the online market of the products of the organization. It
generates the sales leads successfully to providing the visitors, that can connect with the
sales team and other staff.
 Expand the market reach: the online worlds helps to extend the area of the organisation
by visiting the website as well as to place the order online with the implementation of live
chatting. It also includes the international customers who are not in reach with the

organization. Live chat helps to extend the market through different possibilities (Gao,
2017).
Business needs:
 Real-time convenience: the benefit of the online chat is for the customer to do not search
the assistance on phone, emails and social media for help. The availability of support
makes a strong bond and relationship with the customer and customer has a better
experience with the organization. The chat option on the home page is helpful for the
customer by answering them for their issues. It also provides the advice to the customers
according to their needs and interest.
 Cost efficient: customer chat is cost efficient because of increasing the value of the
purchasing the products by the customers. Increase the confidence of the customer by
provides support from select the product to provide service of the product.
 Improve customer service by transcripts offer data: analyze the data from the
company website and from digital channels that work in the installation of the business
with a program of live chat. This program provides chat transcripts to identify the points
of the customer (Hinigman, 2013).
1.3 Produced a specification for the agreed project:
Introduction: As I have selected the project on Online Chat Customer Service for the music
website of Bandcamp organization. This section includes the issues of the project with its
objectives and methods.
Problem: the Bandcamp organization needs to initiate email service for the members who are
registered on the website. The organizations want to improve the chat service with provide more
information and increase the sell.
Objectives and methods: the objective includes the review of the company with the process of
creating and initiating the email service. These objective and methods are would complete in
various phases and also includes the GUI with the login system.
Phase One:
Conduct the meeting with the project manager
Design the project and approve it