Software Quality Management for Trusty Carpets

The assignment is about developing a project for Trusty Carpets to install SalesforceIQ CRM. The concept of software quality management should be adopted to ensure the required level of quality. Three major activities in software quality management are Quality Assurance, Quality Planning, and Quality Control. Effective communication between team members is crucial for successful project development, and stakeholders such as Jerry, Mike, employees, creditors, government, and other parties related to business should be identified and involved in the process. The project team consists of a Project Manager, Project Board, and team members. Major tasks and timeframe include preliminary analysis, system analysis, design, development, integration, testing, maintenance, evaluation, transition, and training.

Project Development

Contents
Quantity...........................................................................................................................................3
Communication................................................................................................................................4
Stakeholders.....................................................................................................................................5
Members of project team.................................................................................................................6
Major tasks and timeframe..............................................................................................................7
References........................................................................................................................................8

Quantity
Management and software development team of the company Trusty carpets should adopt the
concept of software quality management while installing SaleforceIQ CRM. Software quality
management is a process of ensuring that required level of quality is maintained while
developing software. Three major activities that should be included by trusty carpets in software
quality management are as follows-
1. Quality Assurance
The company should establish some quality standards and procedures before starting
implementation of software.
2. Quality Planning
The standards of quality assurance given by ITIL, ISO 27001 or COSO framework should be
adopted and modifies in accordance with requirements of our organisation.
3. Quality Control
There may be various risks involved in this process such as risk of failure, virus, shortage of
budget etc. these risks should identified and controlled by management.

Communication
Development of effective and efficient software is substantially dependent upon the
communication channels between the team members of a software development team. Generally
in various project development cycles, project starts very smoothly but due to the lack of
communication between members it faces various difficulties (Gillies, 2011). Some of the major
problems which can arise due to lack of communication are as follows-
1. Repetition of work.
2. Decrees in quality.
3. Delay in target time of project
4. Non achievement of desired objective.
Hence the communication in project development is very important and special consideration
should be given to it. All the commination should be in writing and properly documented.

Stakeholders
Stakeholders can be defined as people who have substantial interest in an organisation. In our
case stakeholders of trusty carpets are Jerry, Mike, employees, creditors, government and other
parties related to business. Identification of stakeholders is one of the primary tasks of
management in project development. It is very important for the stakeholders are involved in the
project development as they will be the ultimate users of the developed software.
As these stakeholders are key investors of in the business, a detailed plan and financial
requirements of the project should be provided to these people for approval. Timely project
report should be given to these stakeholders for evaluation of project development process.

Members of project team
Key members of a project development team are as follows-
Project manger
This person will be key person in development of the project. He will be responsible for
overseeing all the activities in the project and ensure that project is completed within allotted
time. He is also responsible to ensure that the project has sufficient financial and human
resources.
Project board
Project board will act as a steering committee for the project which will include various stake
holders and some experts in the field if information technology. This board will oversee the work
of project manager (Stark, 2011).
Project team members
These are the group of people who will be actively working for the completion of the project.
Each of the members will have a specific role in the project. They will be directly reportable to
project manager.
Other
Project sponsor, senior consultant, project coordinator, system developer, system administrator,
IS auditor etc.

Major tasks and timeframe
Sr. No. Tasks Time
required
(Days)
1. Preliminary analysis 8
2. System analysis 6
3. System design 10
4. System development 15
5. System Integration 8
6. System testing 6
7. System maintenance 5
8. System evaluation 3
9. System transition to new system 5
10. Training to employees 10

References
Gillies, A. (2011). Software quality: theory and management. Lulu. com.
Kerzner, H. (2013). Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Stark, J. (2011). Product lifecycle management. Product Lifecycle Management, 1-16.