Project Leadership: Stakeholders, Communication, and Ethical Concerns
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This reflective journal discusses project leadership in an aged care facility. It identifies stakeholders, communication strategies, and ethical concerns in monitoring older people. The author also reflects on mistakes made and how they were remedied.
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PROJECT LEADERSHIP2 Introduction In this reflective journal, I will think of a project in Mercy Place East Melbourne, an aged health care facility priding itself with offering quality services to its clients. My project aims at acquiring new tools and equipment for rehabilitation, introducing new options for monitoring the elderly with special needs and providing feedback mechanisms to nurses and caregivers. Last, I will focus on increasing clients’ satisfaction to both the older people and their family members and the organization. Question One Who are the stakeholders in this project? Stakeholders are groups or people who have an interest in or are involved in something (Ahmed, Azmi, Masood, Tahir & Ahmad, 2013). In my aged care facility project, the stakeholders comprise the aged group with special needs, the nurses and the caregivers, the family members, physicians, and the administrators. How do you approach them and communicate with them? I approach the stakeholders using the following methods; first, I can arrange for meetings and have a dialogue with the stakeholders (Yang, Huang & Hsu, 2014). A meeting is important because it can assist in maximizing time and passing a message to a group of people. Also, I can make use of advertisements, majoring on posters, brochures, and the media. An advertisement is important as the message reaches a wider audience. How do you communicate ethical concerns behind monitoring older people with the stakeholders?
PROJECT LEADERSHIP3 I communicate ethical concerns by use of stories during meetings with the older people as a way of creating ethical awareness. Stories help in reframing ethical concerns on the positive side rather than being viewed in the negative. This is effective as stories inspire and engage people. Therefore, it is easy to have stakeholders' attention and at the same time raise any concerns that I have. Another critical way of passing the information is through social media. Humans are highly social beings and through the advancement of modern technologies, social networking tools are easily accessible especially among the millennials. For example, stakeholders such as nurses and physicians can be addressed through apps such as Facebook and Twitter. Social media has shaped the direction of communication to a multi-directional one. This means that apart from engaging only on information concerning their work environment, the employees can also raise ethical concerns on their daily lives. Question two Provide some examples that may have caused this dissatisfaction Some of the examples that might have led to my stakeholders’ dissatisfaction included not sharing all the information concerning the project. I failed to update them on time concerning problems that had arisen during the implementation process of the project (Kissi, Dainty & Tuuli, 2013). I also failed to recognize that the project’s success or failure affected them directly. This resulted to making key decisions without consulting the stakeholders, thus violating their trust. Another mistake was prioritizing on the wrong stakeholder group. This resulted in some of the stakeholder feeling de-valued and unappreciated. How do you communicate these causes and their impacts with a different type of stakeholders?
PROJECT LEADERSHIP4 I communicate such causes and impacts by use of mechanisms such as reporting. Reporting helps to give information on how the project is unfolding, therefore, ensuring accountability (Redick, Reyna, Schaffer & Toomey, 2014). Purposeful communication is another way I use to ensure I pass important information both negative and positive to the stakeholders. I align my communication to suit the needs of the stakeholders. This means structuring the communication to suit the stakeholders’ cultures. Conclusion The main aim of my project in Mercy place East Melbourne is to ensure success in developing new rehabilitation techniques and developing new ways of monitoring older people with special needs. Of importance is understanding the pivotal role the stakeholders play in the success of the project. My project also aims at creating a good rapport with the stakeholders through communicating ethical issues. I also identified some mistakes such as prioritizing on the wrong stakeholder group in the course of the project. This I remedied by evaluating my communications strategies and introducing reporting and purposeful communications as ways of addressing the stakeholders.
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PROJECT LEADERSHIP5 References Ahmed, R., Azmi, N., Masood, M. T., Tahir, M., & Ahmad, M. S. (2013). What does project leadership really do.International Journal of Scientific & Engineering Research,4(1), 1- 8. Kissi, J., Dainty, A., & Tuuli, M. (2013). Examining the role of transformational leadership of portfolio managers in project performance.International Journal of project management,31(4), 485-497. Redick, A., Reyna, I., Schaffer, C., & Toomey, D. (2014). Four-factor model for effective project leadership competency.Journal of Information Technology and Economic Development,5(1), 53. Yang, L. R., Huang, C. F., & Hsu, T. J. (2014). Knowledge leadership to improve project and organizational performance.International Journal of Project Management,32(1), 40-53.