This report discusses a project management plan for Debora Conway Ltd, a leading estate agency in London. It covers project rationale, stakeholder mapping, project organization, and project plan and management.
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Project Management
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EXECUTIVE SUMMARY The report of project management is all about a short term project that an organisation is planning to implement. In this, chosen firm is Debora Conway Ltd which is leading estate agency in London, UK since June 1991. It was founded by David DABORA together with Fluer CONWAY in the real estate industry of the nation. Various essential attempts were made by the entrepreneurs for expansion, development and growth of the enterprise. Project is described as part of designed activity that is carried for manufacturing distinct commodity which have specified objective. Business case is one of value proposition which is intended to instruct decision maker as well as convince them for making certain type of action. Risk analysis is mentioned to recognising and analysing potential risks which have possibilities for existing in the project in upcoming duration. The report includes introduction of project and the selected estate agency. It further highlights about characteristics addition to role played by project manager.Further,justifiedtheoreticalmethodologyisappliedinthecontextofproject environment, evaluation is done of composition and management of various teams in the environment where project is initiated. A project management plan is also formulated in the report along with appraisal of measures in order to control and monitor quality, change and risks. At last, criteria related to success, failure together with dissemination of project delivery are evaluated in the report in proper manner.
Table of Contents EXECUTIVE SUMMARY.............................................................................................................2 INTRODUCTION...........................................................................................................................1 SECTION 1.....................................................................................................................................1 Introduction..................................................................................................................................1 SECTION 2.....................................................................................................................................3 Project rationale...........................................................................................................................3 SECTION 3.....................................................................................................................................5 Project stakeholder and mapping.................................................................................................5 SECTION 4.....................................................................................................................................8 Project plan and management......................................................................................................8 SECTION 5...................................................................................................................................12 Project evaluation and closing...................................................................................................12 CONCLUSION..............................................................................................................................12 REFERENCES..............................................................................................................................14
INTRODUCTION Project is a piece of planned activity which is to be finished in determined time and meet particular purposes. In report is all about Debora Conway Ltd which is estate agency. It is planning for a project that is converting cubicle work space into open plan office in the duration of 3 months. The present report includes introduction of the project, project rationale, appraisal of measures to control as well as monitor risk and other elements. It also evaluates composition and management of teams within project environment with the help of stakeholder and mapping. Further, project management plan is formulated and project success, failure and disseminated related aspects are evaluates from project delivery. SECTION 1 Introduction Project is plan of something which is constituted by organisational teams with the objective of accomplishing defined tasks within constraints of time. It can be developing new product, organising campaigns, launching new service or any other work that is t be completed over stated time period and attaining particular purposes. To understand project management, Debora Conway Ltd is selected company which is one of leading estate agency as well as property specialists business that provides huge customer care levels through its wide types of services. The head offices of the estate agency are situated at different locations of London, UK. It aims to complete a project that is changing cubicle plan in an open office plan. The estate company was established by David DABORA along with Fluer CONWAY and are making huge attempts to grow the business since June, 1991 (Debora Conway Ltd,2020). The purpose of the project is to demonstrate the knowledge as well as applying principles related to project management. A project has huge scope due to involvement of certain characteristics. The project is characterised as an opportunity for business concerns addition to individuals for the purpose of attaining all objectives whether business or non business in mode efficient manner by making implementation of certain changes. Some of characteristics of the project of Debora Conway Ltd includes that project is only for customer. Moreover, it have unique requirement set which are required to be delivered in time boundaries, multiple types of resources are part of project and it is unique in nature (McGuinness. 2016). The main role of project manager in this project includes keeping knowledge along with information flowing seamlessly, planning activities 1
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together with resources, controlling time management, estimating cost and developing budget, recognising and managing all related risks, ensuring customer satisfaction and so forth. The project will be delivered within 3 months as it is a short term project. The main constraints related to the project are cost, quality, scope and time. Furthermore, some of assumptions of the project are about resources, technology, strategies, finance requirements, methodology and standards, available facilities and many others. 2
SECTION 2 Project rationale Project rationale is defined as the squabble which gives detailed explanation about the requirement of the project in particular area (Liao and Ai Lin Teo, 2018). In case with project of Debora Conway Ltd, it should go ahead as it is an emerging concept in the estate industry which will help various individuals in the office to work in comfortable manner away from noises and disturbances. The business case for the project of Debora Conway Ltd is as follows: Business case for Debora Conway Ltd ParticularsDescription Project TitleChanging cubicle plan into open office plan Project BenefitsThe project will benefit the company in grabbing attention of various clients towards the project and also influencing investors to make investment decision. OptionsThe options available to Debora Conway Ltd for the project include expansion and operating scale option. Expansion option is all about building the project with al capacity more than expected output level inordertoproducehighervalues.Inoperatingscaleoption, management of Debora Conway Ltd have option to make changes in output rate as pet unit of time in context with market conditions. Cost and TimescaleThe timescale required for completing the project of Debora Conway Ltd is around 3 months. The costs involved in the project are direct, indirect, fixed, variable and sunk cost. Cost/ Benefit AnalysisThecost/benefitanalysisisusedinDeboraConwayLtdfor determining expected returns as well as probability of investment in theproject.ByusingExpansionoption,thecompanyhashigh probability of achieving success. However, operating scale option will benefit in making changes in output rates in context with pertaining market conditions (Pearce, 2016). Risk analysis 3
It is a major action that is taken by project managers for reviewing risks that are associated with specific event and action (Modarres, Kaminskiy and Krivtsov, 2016). In case with project of Debora Conway Ltd, risks analysis for identifying measures in order to control and monitor project risk as well as other elements are as follows: Risk identification: Herein, all the associated risks that have chances to occu r in future are identified by project manager and the team. In context to Debora Conway Ltd project, identified risks are schedule risk, performance risk and operational risk. Sources of risks: Some of risk sources related with the project are general risks, employee related issue, complexities in schedules and mismanagement of operations. Risk prevention: Project manager of Debora Conway Ltd can prevent risk through using risk treatment options that are proper administration of activities, setting easy schedules, dealing with employee related issues and reducing general risk. Risk control: Some of risk control measures which managers of Debora Conway Ltd can adopt are effective management practices, evaluating risk level and working accordingly, maintaining project risk database and re evaluation project risks. Risk monitoring: The risks that have potentials to occur in upcoming duration can be monitored by Debora Conway Ltd managers through tracking risk mitigation strategies and focusing on conditions of risks, signal for the event, progress of mitigation plan and validating plan. Contingency planning: It is the other plan that is developed by managers of project to use as alternative course in the condition when fail to materialise expected action (Kerzner, 2019). 4
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SECTION 3 Project stakeholder and mapping Stakeholders are defined to the people that have interest along with powers in the project of company. The stakeholders that are part of the project of Debora Conway Ltd are employees, Board of directors, communities, suppliers, clients and many more. All influences the project in positive and negative manner. For instance, employees influences positively as they are the one who shares or provide ideas to complete the project. At same time, suppliers influences negatively at the time when they fails to supply the resources and other requirements at prompt duration that hampers other operational activities (Costa and Pesci, 2016). Furthermore, the roles and responsibilities of some of stakeholders involved in Debora Conway Ltd project are as follows: ï‚·Employees:EmployeesofDeboraConwayLtdprojecthaverolesofcompleting operations on time, sharing information related to any uncertainty with project managers and engaging with schedules as defined by higher authority. The responsibility of employeesis to read and comply with construction relatedlaw while performing operations for the project. ï‚·Suppliers: The major role of supplier in project of Debora Conway Ltd is to comply with well defined laws and standards, guarantee best quality as well as price for the material supplied to complete project. At same time, responsibilities of suppliers is to ensure project deliverables are reliable together with making available the required resources and materials at defined duration. ï‚·Board of Directors: Board Directors have huge interest and high powers in the project. they are majorly responsible for taking timely decisions related to project of Debora Conway Ltd. They play important role of devising strategies, establishing policy related governance system, proofing directions and compensating managers. Project organisation: It is defined as a process that provides arrangements along with decisionsrelatedto realisationadditionto proceduresof project (Jorna, 2017). Different organisations are involved in different projects and accordingly set project organisation structure for completing projects as early as possible. The structure of project organisation of Debora Conway Ltd is as follows: 5
Figure1Structure diagram of Project organisation.2020 (Source: Structure diagram of Project organisation.2020) Role of project manager: The main roles of project manager of Debora Conway Ltd are as underneath: ï‚·Planning: Project manager performs role of planning resources as well as activities for the purpose of meeting project deadlines. They create concise plan for executing and monitor entire project of Debora Conway Ltd. ï‚·Organising: Project managers have another role of collecting or arranging required elements for the project (Haughey, 2018). in case with Debora Conway Ltd, project managers arranges all required aspects for stimulatingteam in order to reach at full capability. ï‚·Controlling: Project managers of Debora Conway Ltd also have role of controlling time management and this is done through judging failures and success of project. Good project managers are aware about the ways to set deadlines and manage time accordingly. Project team: Project team is one of team whose members have belonging from different backgrounds, groups and have distinct functions for the same project. The composition of project team with project of Debora Conway Ltd is done through involving different professional expertise that have different language skills from varied geographical origin. Moreover, as per 6
the thoughts ofZhang and He, 2016, it is critically evaluated that project team is composition of various people from different locations having varied skill set. The process involved in project team includes three stages, first stage is developing in which project managers of Debora Conway Ltd develops human resource plan or recognise requirement of existing and upcoming employees in the project. Another is building project team. Once human resource plan is developed then main focus is on building effective project team through defining team mission, responsibility, rules and motivation. The last stage is to manage team as it involves different personalities having distinct working styles. The concept is time consuming and requires huge efforts and resources for project team. 7
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SECTION 4 Project plan and management Theoretical framework for project One of suitable theoretical framework for the project of Debora Conway Ltd is Waterfall methodology. It is because it is effective sequential model that assist project managers on each phases to complete activities and attain objectives in successful manner. This is mostly used in construction related projects as it focuses towards logical progression of phases which are needed to be taken in development lifecycles (Maxwell-Sinclair, 2016). The main stages of Waterfall methodology in context to project of Debora Conway Ltd are the following: Figure2Waterfall model of project management. 2016 (Source:Waterfall model of project management. 2016) System engineering: It is the initial stage in which project managers of Debora Conway Ltd analyses potential requirements and note all in specification document. The document further serves as basis for upcoming development. Analysis: It is second stage where project manager analyses system for properly generating models along with logics that are to be adopted in applications. Design:Itinvolvestechnicaldesignrequirementsandoutlinesthewaysallare implemented. In context to project of Debora Conway Ltd, managers at this stage design 8
technical requirements including programming language, services for open office plan and data layers. Code: Herein, actual source code is written by project managers for keeping information confidential (Ajam, 2018). At the time of implementing models, service integrations along with business logic, managers of Debora Conway Ltd have well defined information about source code. Testing: At this stage, various testing mechanisms are used for resolcing issues of discovering and reporting. Some of testing tools that are adopted by Debora Conway Ltd managers includes beta testers and various testers. Maintenance: At last, application is ready to deploy project environment. In context with Debora Conway Ltd, operations stage covers deployment, subsequent support as well as maintenance which are necessary to keep project environment functional together with up to date. Resources The major resources required in project of Debora Conway Ltd are the following: Man: It is first M that is more important in project environment (Laufer, 2016). In case with project of Debora Conway Ltd, right man at right position is sure for effectiveness and efficiency of entire workings. ï‚·Minute: It is the time which is required in completing a project. Management of single minute is necessary in the project of Debora Conway Ltd as it sis short term project involving large activities. ï‚·Machinery: Metal contraptions are known as machinery which makes man fulfil dreams to create things effortlessly which makes existence worthy. There are large types construction machinery available with Debora Conway Ltd. ï‚·Material: It is any form of tangible matter that is essential in manufacturing things. In context to Debora Conway Ltd, project of converting cubicle plan into open office plan requires various types of material including Wood, Steel, Masonry and so on. ï‚·Money: All the mentioned resources are dependent on money. Huge number of money is required in converting cubicle plan into open office plan by Debora Conway Ltd. Milestones of project 9
Project milestone is one of task with period of zero that signify project achievements (Huemann, Keegan and Turner, 2018). In Debora Conway Ltd, project milestones are used for showing forward movements along with showing what are going within project environment. Moreover, these are also helpful for communication with stakeholders addition to setting expectations. Scheduling of project For the activities and schedules of the project of Debora Conway Ltd, manager has prepared Gantt Chart that highlights what activity will be done at what duration. The gantt chart for the project is as follows: 10
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Quality control of project The major monitoring mechanisms that project managers of Debora Conway Ltd will use for controlling quality of the project are cybernetic control and post performance control. Cybernetic control mechanisms mainly emphasis on outputs and if some milestones do not measure as with standards set then all the circumstances will be investigated for analysing causes of change patterns (Mitra, 2016). Post performances control will be applied by project manager after completing the task or project. Communication channels Communication channels plays essential role in any project. In context to Debora Conway Ltd, project managers can use communication channel for sharing information related to the project through personal communication, mobile channel and electronic communication channel. Mobile communication channel will be used at the time when some private message needs to be send to particular project team. However, electronic communication channel is effective at the schedule while information is to be communicates to various project teams (Senaratne and Ruwanpura, 2016). 11
SECTION 5 Project evaluation and closing Project evaluation There are three types of project evaluation types available with project managers of Debora Conway Ltd. One is pre project evaluation in which project charter is written for pitching to shakeholders. With this evaluation, project managers of Debora Conway Ltd can determine effectiveness of the working prior to execution. The other is ongoing project evaluation in which evaluation of the project will be done as per planned schedules and milestones of budget as set earlier (Putra, 2016). The last is post project evaluation wherein all the project related workings will be evaluated after the implementation of project. Termination: Project termination is one of situation wherein specific project is to be closed as there is no requirement of upcoming continuation. It is managed under specific procedure which needs effective project management team for examining existing workings of project, reviewing progress of objectives, evaluating project workings against defined criteria of success and checking status delivery. In context with Debora Conway Ltd, defined project can be terminated in two situations. One is success and other is failure. Post implementation review (PIR) Project manager conducts post implementation review after substantial duration from execution sign- off (Boydston, 2018). In context with project of conversion of the plan of Debora Conway Ltd, this review will be conducted for ascertaining customer managements along with user experiences in nonexistence of implementation team. CONCLUSION From the discussion, it is concluded that project management is significant for ensuring what is to be delivered and when to be delivered against opportunities with business. project is all about an individual addition to collaborative task which is planned in careful manner for accomplishing defined aim. Business case includes information about benefits of project, options,timescale,costandbenefitanalysis.Riskanalysisisaprocesswhichincludes identification of risk, sourcing of risks, prevention, management or control, monitoring and contingency planning. Stakeholders are important part of project. Different stakeholders are 12
benefited from the project in different manner as they have different powers and interest in the project. Project manager of any project is similar to a doctor who manages and leads entire trauma team as well as decides various action courses for members at same time. Project stakeholders have different roles and responsibilities according to aspects of their interest and powers. Resources are productive factors whose availability is necessary in accomplishment of tasks, activity and event for attaining desired outcome. 5M’s of resources that are necessary in all project types are men, money, material, machine and minute. Project scheduling is all about setting schedules involving project milestones, tasks, activities and deliverables with intended start along with end date. Communication channels are the media that facilitate communication amongentirepeopleinvolvedinspecificprojecttype.Projectevaluationissystematic investigation of entire activities performed in the project as per the set standards and objectives. 13
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REFERENCES Books and Journals Ajam, M., 2018.Project management beyond waterfall and agile. CRC Press. Boydston, J., 2018. Use of a standardized care communication checklist during multidisciplinary rounds in pediatric cardiac intensive care: a best practice implementation project.JBI database of systematic reviews and implementation reports. 16(2). pp.548-564. Costa, E. and Pesci, C., 2016. Social impact measurement: why do stakeholders matter?. Sustainability Accounting, Management and Policy Journal. Haughey, D., 2018. The role of the project manager.Project Smart, faculty. northseattle. edu. Huemann, M., Keegan, A. and Turner, R., 2018, September. Human resource management in the project-oriented organization. Project Management Institute. Jorna,R.ed.,2017.Sustainableinnovation:Theorganisational,humanandknowledge dimension. Routledge. Kerzner, H., 2019.Using the project management maturity model: strategic planning for project management. John Wiley & Sons. Laufer, A., 2016.Breaking the code of project management. Springer. Liao, L. and Ai Lin Teo, E., 2018. Organizational change perspective on people management in BIM implementation in building projects.Journal of management in engineering.34 (3). p.04018008. Maxwell-Sinclair,N.,2016.AnAnalysisofIn-houseandOffshore-outsourcedSoftware Development Projects Utilizing Waterfall versus Agile Methodologies: A Simulation Study. Pace University. Mitra, A., 2016.Fundamentals of quality control and improvement. John Wiley & Sons. Modarres, M., Kaminskiy, M. P. and Krivtsov, V., 2016.Reliability engineering and risk analysis: a practical guide. CRC press. Pearce, D. W., 2016.Cost-benefit analysis. Macmillan International Higher Education. Putra, Z. A., 2016. Early phase process evaluation: Industrial practices.Indonesian journal of science and technology. 1 (2). pp.238-248. Senaratne,S.and Ruwanpura,M., 2016.Communicationinconstruction:amanagement perspective through case studies in Sri Lanka.Architectural Engineering and Design Management.12(1). pp.3-18. Zhang, L. and He, J., 2016. Critical factors affecting tacit-knowledge sharing within the integrated project team.Journal of Management in Engineering.32(2). p.04015045. Online: Debora Conway Ltd. 2020. [Online]. Available through: <https://www.daboraconway.com/> McGuinness, E., 2016.What are characteristics of Project. [Online]. Available through: < https://www.brightwork.com/blog/what-are-the-characteristics-of-a-project> StructurediagramofProjectorganisation.2020.[Online].Availablethrough:< https://www.sketchbubble.com/en/powerpoint-templates> Waterfallmodelofprojectmanagement.2016.[Online].Availablethrough: https://airbrake.io/blog/sdlc/waterfall-model 14