Project Management for Customer Relationship Management Database

project management

Table of Contents
INTRODUCTION...........................................................................................................................3
Project Initiation Document for Customer relationship management database..........................3
Project, characteristics and the role of a manager.......................................................................3
The application of frameworks and methodologies used in project environment......................4
The composition and management of teams in the organisation................................................5
Project management plan............................................................................................................6
Appraise measure to control and monitor project risk, quality,change and configuration.........7
Evaluate project success and failure and disseminate the key learning points from the delivery
of the project...............................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Project management is the process which is using different methods to increase the
performance and they are having the plans that will be achieved by the employees. The people
who are working in the project have the specific needs and they will help them in increasing the
performance (Todorović and et.al., 2015). It is the plan to organise different needs that are
specific to the skills of the employees. The organisation is having the primary methods that will
help in reducing the costs. The organisation chosen for the report is Seabrook Warehousing Ltd.
which is having a Customer relationship management database. They are providing better
services which are of high quality to the customers by warehousing, distribution and other
services that are related to the CRM. It is one of the largest organisation serving beer, wine and
other drinks to the customers. The report includes project, characteristics and the role of the
project manager, theories and methods used by the organisation, project management plan,
controlling of project risks and project initiation document.
Project Initiation Document for Customer relationship management database
The project management is helping the organisation in having customer relationship
management by increasing the performance. The organisations are having many factors that will
help them in giving good products. The employees are having skills that will help them in
increasing the performance. It includes the project objectives, characteristics, team of employees
and project management plan.
Project, characteristics and the role of a manager
The project is the steps that will help the organisation in increasing the performance in
the specific time. The organisation is having many factors that will help the employees in
increasing the skills (Qureshi and Kang, 2015). The project is something that is defined and they
are having objectives, scope and resources. It is helping the organisation in analysing the
problems and giving solutions to increase the quality of the products. The project is the having
different factors that will help the organisation in solving the problems of the employees. The
project management is the process used by the organisation that is having different factors to
increase the performance. Seabrook Warehousing Ltd. is the organisation who is having the
project for customer relationship management database and they are focusing on the needs of the
customers. The organisation is having customers who are willing to have the products because

the employees are helping them in increasing performance (Alnatheer, 2015). They are focusing
on the factors that will help them in giving good products.
The characteristics of the project
 Temporary- The project of the organisation is having a start and complete date which is
making it finite and it is helping the organisation in improving performance. The
organisation is having different methods that will help them in analysing the performance
of the employees.
 Unique- The project is unique where they are having the factors that will help the
employees of the organisation. The employees will have the skills that will help them
analysing the needs of the organisation.
Customers relationship database, characteristic and role of a manager
Seabrook warehousing Ltd is the organisation which us having flexible and reliable
employees who are focusing on the needs of the customers. They are having services that are for
the customers and they will help them in increasing the performance. It is having scalable and
good process that is helping the organisation to monitor the performance of the employees. The
organisation is having the storage and distribution of the products and they are helping them in
analysing the customers. The customers are having quality good that will solve the problem of
the organisation. The Customers relationship management is helping the organisation in
analysing the performance (Dupont and Eskerod, 2016). The employees in the organisation will
focus on the needs of the team and they will help them in giving good products. The project
managers is communicating with the employees that is important for increasing the performance.
The employees should increase the performance ans helps the organisation in making according
to the needs of the customers.
The application of frameworks and methodologies used in project environment
The project management is the process of solving the problems of the customers through
different methods. The methodologies used by the organisation are different and they are having
uses that will help them in increasing the performance. The methods used in the organisation are
 Agile
 Scrum
 Kanban
 Lean