This report is based on the evaluation of WRU, a manufacturer or widgets that is facing challenges internally and so have not been able to be more competitive.
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Project Management Plan Outline Widgets ‘R Us Widgets (WRU) Student Details
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Table of Contents Executive Summary..............................................................................................................................3 Background...........................................................................................................................................4 a Needs for Improvement................................................................................................................4 b Why this approach is better...........................................................................................................4 Evaluation of Alternatives....................................................................................................................5 a Project Oriented Organization.......................................................................................................5 b Weighted Scoring Model..............................................................................................................5 c Outcomes......................................................................................................................................5 Project Concept....................................................................................................................................5 Project Feasibility.................................................................................................................................8 Project Stakeholders Management.......................................................................................................9 Project Schedule Management...........................................................................................................10 Project Risk Management...................................................................................................................14 Project Procurement Management.....................................................................................................15 Procurement Process......................................................................................................................17 Conclusion..........................................................................................................................................18 Reference............................................................................................................................................19
Executive Summary This report is based on the evaluation of WRU, a manufacturer or widgets that is facing challenges internally and so have not been able to be more competitive. Te widgets market has been booming in the past three years, yet WRU has not been able to take full advantage; the company has missed opportunities to innovate and adopt new types of widgets demanded by the market. Its faced with internal communication problems and poor decision making that is not helped by a vertical organizational hierarchy. The report proposes WRU adopts a project oriented organization structure that uses cross functional teams and makes decision making fast while improving communications. Because there are many products to be made, decisions should be based on a priority matrix in which weights are given to various selection criteria and the Weighted Scoring Model used to determine the best projects. This approach will ensure the company produces widgets that meet customer and market needs, is able to respond fast to client needs, and is cost-effective in its production. These initiatives are implemented using a PRINCE 2 and PMBOK inspired project implementation plan and approach that entais a project plan, a WBS, a Gantt chart, risk and procurement management plans, as well as schedule and cost control plans.
Background a Needs for Improvement For a long time, the company WRU has been a leader in the design, manufacture, and sale of quality widgets and its success is partly due to a stable market and its operational and organizational structure consisting of a sales, design and engineering, marketing, and production departments. This organizational structure (and culture) worked to serve WRU well over the years and with a stable market and its price leadership strategy (competing based on the lowest price), things have been rosy. Business was supposed to even get better given demand has been increasing in the past three years and new widgets are being developed constantly to meet the seemingly insatiable demand from the public. At present, widgets have a lifespan of between 12 and 15 months. Inexplicably, WRU is unable to compete successfully in the new progressive market and a number of problems have been noted by the CEO including slow to market products, several new innovations passing by WRU since the form has been slow to pick up market place signs and adapt accordingly, while internal communications are extremely poor. A lot of information is kicked ‘upstairs’ and nobody seems to know where it ends or what happens to it while departments are blaming other heads of departments constantly for the problems being experienced. This project management plan outlines what needs to be done, and how it should be done to make WRU able to compete and thrive again in the new dynamic market with a huge opportunity for growth. The recommended approach for WRU is to change its operational structure and internal communications structure to become a project oriented organization. Becoming a project oriented organization means having most of the company’s activities and processes being run in the form of projects and this also means changing its silo/ compartmental organizational structure and rigid pyramidal hierarchy being changed to a horizontal matrix structure with lots of flexibility characterized by cross-functional teams where teams do not work in compartmentalized departments but as flexible teams that change depending on the project being undertaken. This will imply not just making the traditional widgets WRU is used to, but manufacturing widgets that the market needs such as toaster widgets, those used in the beverage industry, or industrial widgets. b Why this approach is better The project management organization (PMO) approach where different products (widgets) are manufactured depending on market demand has several benefits and it will definitely work for WRU; it ensures decentralization of management activities and responsibilities as well as differentiation of the organization. This makes decision making fast and assigns responsibilities while also improving communication. It inculcates quality assurance, holistic definition of projects, and collaboration among teams to better meet market and customer needs. This approach will work
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because it ensures goal orientation and the projects will enhance organizational learning, making WRU have a high level of industry knowledge and skills in widgets- this increases its competitiveness. This will also naturally solve some of the problems faced by WRU, such as poor internal communications and lack of flexibility to adapt to a fast changing market. Evaluation of Alternatives a Project Oriented Organization In adopting the Project Oriented Organization (POO) approach, new approaches must be incorporated in order to focus on the products that bring the best returns (commercially) while better meeting the needs of the customer. There are always several alternatives to invest in and choosing the best alternative, given scarcity of resources requires novel approaches; in this case, the chosen approach is the Weighted Scoring Model (WSM). The WSM is a tool the offers systematic approach and process for the selection of projects based on several criteria and is best suited to a portfolio environment that the project selection team can apply. b Weighted Scoring Model The use of the WSM is used to create a project selection matrix which is the output of the project scoring matrix. The POO must engage only in projects and activities that meet set objectives and this requires a systematic approach to selecting projects using quantitative and qualitative methods. Every project will have an evaluation criteria which are then divided among a given set of categories, determining a scoring scheme based on evaluation criteria, giving weights based on a sound criteria, and computing scores for all alternative projects to select the best one. This ensures decisions are arrived at systematically and logically based on supporting evidence; the process is also simple, fast, and applicable to all kinds of situations. c Outcomes The outcome will be an organization that creates products focused on the customer and the market , be able to innovate and develop competitive product designs, coordinate the product-process better, reduce the time-to-introduction of products into the market, ensure effective group decision making, and ensure the decision process is documented for latter review and for organizational learning. This way, WRU will solve its present challenges and take advantage of available market opportunities, innovate, and become more competitive in the market. Project Concept a The project will entail a transformation of WRU from a top-down hierarchical model to a POO and in this particular case, the concept includes market opportunity, transformation, and innovation in order to become competitive. The market opportunity is for WRU to take advantage of rising
demand to improve its commercial performance while innovation concept is to ensure the widgets made by WRU meet customer needs. The innovation is also aimed at making widgets aligned to present market trends where their lifetimes average between 12 and 15 months. The diagram below shows the overall concept of this project b Project objectives To evauate the current organizational structure and processes at WRU including communication channels and decision making To suggest changes to be made and how they are to be made, including to introduce the concept of POO at WRU Execute the recommendations while following project management principles c Project requirements and deliverables The project will require the creation of a project team Funds to undertake the project Authorization and support from the project owner Time for delivery
A project office Project management tool (software) The deliverables include the following: A detailed analysis of the current status of the organization (internal) An identification of the current problems and their characterization A proposed organizational structure based on the POO A detailed process for prioritization of projects A stepwise approach to changing organizational culture d KPI’s Earned Value Planned Value Percentage of projects completed on time Resource utilization Schedule performance index Percentage of completed tasks Project Feasibility a This project is aimed at changing the organizational structure, culture, and processes at WRU and implement the POO as well as develop a project prioritization matrix. The project will be conducted based on effective change management practices to ensure not only the structure and culture at the organization change, but the people adopt and own the change. The project is feasibe given it has support from the CEO and its benefits will ensure it is adopted. The strengths of the proposed project lie in increased productivity, effective and fast decision making, greater collaboration, and adaptability to market conditions as well as innovation. The main weakness is the potential for staff resisting the change, because for example, closure of some projects can mean some people losing their jobs, it has a cost implication, especially during implementation. a Project approvals The project will have a charter that defines what is to be done and the expected deliverables. The approvals will be done by the main sponsor (CEO) such as approving project charter and deliverables as well as project plans and any changes as defined in the change management plan. The CEO will also approve and sign off on the project budget and changes to the budget management plan an also approve and sign off during closure. The PM/ consultant will develop and approve the project schedule and WBS.
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c Project Assumptions The CEO/ sponsor will support the project until its completion The change management processes will ensure the staff accept change Te project will be completed on time The changes capture the actual needs of the client The Methodology for implementation best suits the project and will guarantee its success d Known constraints The triple constraints of time/ schedule, scope and the project cost. The available human resources for successful project delivery organizational constra9nts; some resources must be shared with existing teams Process constraints where there must be adherence to a set procedure Risk tolerance for the project Procurement e Possible improvements Cutting the costs of production Cutting design and engineering/ development time Reduced time to market Improved process visualization Reduced wastage fast decision making Improved communication and communication channels Project Stakeholders Management a Targets and Users The company management of WRU: They will use the POO model and prioritization approaches to determine what products to produce in a systematic way. They will initiate and support the implementation of changes company-wide The executive sponsor (the CEO): Will understand how to run the company using the POO model and prioritization in order to gain benefits such as increased commercial performance of WRU The project execution team: Ensure the project objectives are achieved within the set constraints The staff at WRU including departmental heads: Learn how to work collaboratively to innovate, design, and deliver better products that meet market needs cost-effectively. They will benefit from improved productivity using the POO, as well as improved communication processes. The customers that will use improved products hat meet their needs
b Project Organization Chart Developed based on PRINCE 2 as shown below; c All the human resources necessary for the project will be sourced prior to project execution, after approval by the sponsor and they will be briefed and trained on what needs to be done, including on the deliverables and each assigned a role. The communications plan will incorporate stakeholder communications plan; the execution team will meet regularly to evaluate progress while e-mails and memos will be used for day to day communications with the regularity defined in the overall communication plan. Project Schedule Management a Schedule Milestones The project schedule milestones for this project include; Conception and Initiation of Project Definition and Planning for the Project Launching and Execution of Project Control of Project Performance Closure of Project b Three level WBS
c Gantt chart d Schedule management The schedule will be managed based on the PRINCE 2 approaches and methods following the processes listed below; Plan schedule management- development of project charter, development of a plan for managing the project, scope definition and project approach considering environmental factors (enterprise) and assets. Will be done using meetings, judgment, and tools like project software. Activities definition – Activities defined in the WBS and project schedule which details tasks, their dependencies, and duration. The project schedule and plan as well as scope base line are the inputs for this step that generates activity list and milestones Activity sequences- defined in the project schedule and the aspects of finish to start, the critical path, start to finish, and start to start incorporated. The criteria path method to be used Activity duration estimation- Will be done by project team as realistically as possible
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Schedule development- Developed based on the project management plan and this schedule must be followed to completion Strict schedule control- The project deadlines will be met based on the schedule baseline and continuous monitoring for the project e Time management The project schedule and critical path will be followed strictly based on set project durations; progress will be monitored constantly; if the time-lines start to vary, measures will be taken, such as compression of tasks and using additional resources to maintain schedule and time durations Project Cost Management Developed by fist planning for resources, developing estimates, developing a budget, and controlling costs. a Project cost estimates are shown below ItemUnit cost per hour/ itemDurationTotal Cost Project management5064032000 Project assistant4060024000 Project accountant3564022400 Software600600 Logistics20002000 Stationery250250 Computers100044000 Miscellaneous20002000 Contingency6325 Total69575 b Justification The costs and rates have been obtained fro employment sites and hourly / weekly remuneration and also based on the project tasks and their duration to compute the total costs c Project Cost management based on the PMBOK and PRINCE 2 as detailed below;
The cost management plan for the project has four main steps that includes planning for resources, estimating the costs, developing a budget, and then controlling costs. Resource Planning: This entails determining what resources will be needed for the project and uses the project schedule and WBS as inputs, especially in determining the human resources needed for the successful execution of the project. Cost estimation: This involves estimating the costs for each activity and resource needed for the execution of the project and also used the project schedule and WBS as inputs; the costs were estimated by looking at current prices for software and labor costs per hour(Project Management Institute, 2013). Budgeting: Was developing using cost estimates and the project schedule; using these the total budgets were developed by multiplying unit costs, say for labor, with duration of resource use to find the total costs and these were added up to form the budget, with a 10% contingency provision factored in to the total budget(Roseke PMP, 2016). Cost control: The cost baseline as per the cost budget and schedule will be the basis for monitoring performance at each stage to check for variances in actual expenditure from the cost baseline. The changes in the baseline will be recorded and monitored continuously and used to create the expected final total project cost forecast on a continual basis. The cause of variances will be identified and explained and this will help avoid having to make adjustments. Software for cost control will be used (the project management application) with resource allocation, cost baseline, and utilization used for evaluation(Project Management Institute, 2013). Project Quality Management a Quality items Item Cost Scope Risk management Schedule Deliverables Customer acceptance b Measurable items The project actual costs measured against the project budget and cost baseline The time of delivery of project, measured as completion of tasks and entire project against the schedule baseline (on-time performance) Whether the project objectives have been met fully
c Quality definition table Quality ItemQuality definition standards Acceptance criteria Quality assurance activities Quality assurance activities time frame Process audits/reviews for Quality Improvement Audits/ Reviews Time-frame Execute new POO culture and structure at WRU Improved decision making, prioritized projects, increased innovation The CEO and staff accept and adopt practices related to POO Acceptance by sponsor and sign-off, agreement for continuous review Feedback from staff and CEO Improved communication , fast decision making, successful project delivery, New products (innovation) Every fortnight with a major review at project end Introduce approaches to improve communicati on Easy to understand and implement by all staff Use of new communicati on channels Staff at different departments consulted and they accept new approaches Feedback, recorded communica tions through ER system Feedback, recorded communication s Every fortnight with a major review at project end Increased innovation and customer delivery (widgets) New products aligned to market needs Staff at WRU use CRM and market research to develop products using cross- functional project teams Customer satisfaction, increased sales Quality widgets that exceed customer needs Improved product lifespan Monthly and quarterly post project implementa tion d Quality management Based on PMBOK and PRINCE 2 as detailed below; Quality planning: First, quality requirements for deliverables will be identified and their management defined and set the documentation plan for the process as well as the times when quality reviews will be done (Roseke, 2018) Quality Assurance: These include the planned systematic activities executed in the quality system to fulfill quality requirements. This will be done using a process checklist, for instance, if a new idea is raised/ suggested by staff, when is it escalated to the next level, does management sit and review the suggestion, and how long does this take; is there a framework for conducting the reviews, and how long does it take? Project audits will also be done periodically against the baselines (Rose, 2014).
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Quality control: The deliverables quality will be checked, for instance, how many cross-functional teams have been formed to handle a given design and production project? This will be done during review times as stipulated in the quality definitions table at at the end of the project Project Risk Management a Risk register RiskLikelihoodImpactMitigation The staff at WRU resist or fail to adopt the new operational plan and culture HighVery HighUse effective strategies for change management including getting the staff involved fro the start and seeking their opinion Explaining the instance and benefits of the new approaches Training them to use the new approaches such as the priority matrix development Loss of support by sponsor LowVery highOperationalize stakeholder management and communications plan Keep sponsor (executive) informed f progress at all times Get approvals done and signed on by the project sponsor from project inception Project delivered late or over budget HighVery highFollow the project management plan strictly, with strict scope control, schedule control through constant monitoring Develop accurate budgets to avoid under budgeting for certain tasks Project objectives not met HighVery highEffective planning Clear definition of project objectives Monitoring and control as well as reviews at various stages
B Risk matrix c Making a Risk Management Plan Risks in a project have two levels of interest; one is the project manager who remains accountable for project objectives delivery and focuses on specific causes for uncertainty; the other is the project sponsor whose risk level is different; their interests are more on in the overall risk picture- will the project succeed or fail? They are not interested in project specifics (Hillson, 2014). Management of risks in the WRU project will entail both implicit risk management to address overall risk via decisions reached about the scope, structure, and context of the project. Explicit risks will also be managed as outlined in the risk management plan and identified in the risk matrix Project Procurement Management a Done as described below; This will be undertaken following a five step process as outlines below; Specifications: The list of approved items to be procured will be developed based on the project objectives and activities, including human resources as stipulated in the project plan Selection: Possible suppliers ad vendors will be identified to provide the necessary items by asking for at least three different quotes for each item from different suppliers and getting the most cost- effective supplier after a supplier review (My Management Guide, 2011) Contracting: This will be communicated to the various suppliers and the staff on delivery dates, agreed rates, as well as other specified terms and conditions such as warranties and obligations of each party, including payment terms
Control: This will entail controlling the process of delivery and payments and will include having regular meetings with vendors/ suppliers, delivery process tracking, review of ordered items against the specifications, and making any required changes to the procurement contract Measurement: The performance of procurement will be measured on its effectiveness and success and this will entail reviewing key performance indicators such as time of delivery and variations in specifications (My Management Guide, 2011) b Make or buy analysis This is a decision made to determine whether a product/ service should be purchased in house or procured from a third party and the outcome of such an analysis should maximize the long term value, including financial outcomes of the company(Capron and Mitchell, 2012) . In this case, the decision is to buy the relevant softwares, including the CRM and project monitoring softwares from third parties because the time required to develop them in-house as well as the costs are far too high c Procurement management Procurement Process The undertaking acquisition cycle mirrors the acquirement exercises from the choice to buy the material or administration through to the installment of bills and shutting of obtainment contracts. Acquisition Plan After the choice has been made to buy items, the acquisition group builds up an arrangement that incorporates the accompanying: Choosing the suitable connections and contract approaches for each sort of bought merchandise or redistributed administration Getting ready solicitations for statements (RFQs) and solicitations for recommendations (RFPs) and assessing organization openings Assessing RFQs, RFPs, and organizations Granting and marking contracts Overseeing quality and auspicious execution Overseeing contract changes Closing down contracts
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Conclusion WRU, a manufacturer of widgets, has been operating with departmentalized units of design and engineering, manufacturing, sales and marketing. Demand for widgets is rising but WRU has not been able to take advantage of this due to poor communication and decision making steeped in a pyramidal organizational hierarchy. It has lost opportunities for innovation and delivering new products. To overcome these problems, it is recommended that the company adopt the project oriented organization structure and culture and use prioritization matrices in selecting projects to undertake. These re implemented through a project management and implementation plan based on the PRINCE 2 and PMBOK
References Capron, L. and Mitchell, W. (2012).Build, borrow, or buy. 1st ed. Boston, Mass.: Harvard Business Press. Hillson, D. (2014).Managing overall project risk. [online] Pmi.org. Available at: https://www.pmi.org/learning/library/overall-project-risk-assessment-models-1386 [Accessed 25 May 2019]. My Management Guide (2011).Project Procurement Management: 5 Steps of the Process. [online] Mymanagementguide.com. Available at: https://mymanagementguide.com/project-procurement- management/ [Accessed 25 May 2019]. Project Management Institute (2013).Guide to the project management body of knowledge. 5th ed. Newtown Squar, PA: Project Management Institute, p.132. Roland, G. (2010). Competencies in the project-oriented organization. Project Management Institute . Available athttps://www.pmi.org/learning/library/competencies-project-oriented-organization- 8522. Accessed May 24, 2019. Rose, K. (2014).Project Quality Management. 2nd ed. Boca Raton: J. Ross Publishing, Incorporated. Roseke PMP, B. (2016).Project Cost Management According to the PMBOK. [online] ProjectEngineer. Available at: https://www.projectengineer.net/project-cost-management-according- to-the-pmbok/ [Accessed 25 May 2019].