Office Relocation Project Management: Techniques and Methods
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This report provides a specific stance of an office relocation that has taken place with 250 employees working in the organization. Further discussions regarding the effects and impact of the relocation are provided as well.
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PROJECT MANAGEMENT (POPP5013) (BLOCK TAUGHT)
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PROJECT MANAGEMENT (POPP5013) (BLOCK TAUGHT) Page1of17 Table of Contents Introduction ..................................................................................................................................... 2 Project context ................................................................................................................................ 2 The rationale for the proposed plan and choice of methods ........................................................... 3 Technique/method 1........................................................................................................................ 4 Technique/method 2........................................................................................................................ 6 Technique/method 3........................................................................................................................ 7 Technique/method 4........................................................................................................................ 9 Technique/method 5...................................................................................................................... 10 Technique/method 6...................................................................................................................... 11 Conclusion .................................................................................................................................... 12 Reference list ................................................................................................................................ 14
PROJECT MANAGEMENT (POPP5013) (BLOCK TAUGHT) Page2of17 Introduction An organization is a body that is made up of a few resources. It is not the materials or the products that are manufactured in the company, which defines a specific firm. It is the people of the firm, the politics they are involved in within the organization and the place of work that comprises of the organization as a whole. The organizational politics keep the company running and the functions are done efficiently by the people of the firm. The hierarchy of power and position as well as the social networking that defines a firm works towards achieving the changes that will benefit the firm and the individuals in it. These changes can be of any kind and of different intensity as well. This can be an internal operation only or can be done for external variation. Relocation is one such change that companies go through to provide support to the existing firm, to help its growth and to channel long-term sustenance of the organization in the international market. The changes that occur in an organization may be influenced by the individuals of the firm for personal interest fulfillment without considering the organization as a whole. It can also be a collaborative approach of the organization to implement and issue certain changes of interest to the company as well as to the people in it. However, relocation is considered as a change of high intensity as moving the headquarters or the firm from one location to another by covering a certain amount of distance takes significant management skills and a lot of investment as well. Relocating an office might be issued to gain specific opportunities that were unavailable in the current area. Therefore, this paper provides a specific stance of an office relocation that has taken place with 250 employees working in the organization. Further discussions regarding the effects and impact of the relocation are provided as well. Project context The focus of this project is the relocation of a call center from the Metropolis City Centre. The office will be relocated to a business park that is new and is in the periphery of Metropolis City Centre (Pullen and Rhodes, 2015). The existing call center has a total of 250 members working in it in different departments and all of these staff has to be moved along with the company. There are a number of buildings in the business area that can be selected to be turned into a new office for the call center but all these buildings have to be modified a little to have a proper
PROJECT MANAGEMENT (POPP5013) (BLOCK TAUGHT) Page3of17 structure within the firm. The refurbishments required will be able to provide the office separate office space for the separate departments to work inefficiently (Nalau and Handmer, 2018). There are five senior executives in the firm, who need separate office spaces to work. There are three different departments in the firm, namely the finance and payroll department, the human resource department and the call center operations department comprising of 10 members, 5 members and 250 members of the staff respectively. There needs to be a different infrastructure for the IT department as well. All these areas have to be covered in the new building, therefore, the refurbishments are a requirement (Li and Jackson, 2015). As the Chief Executive for the effective reporting of the project of relocation, the selection of the proper building, the initiation of the refurbishments and the transfer of all the office staff along with the equipment to the new job site in the new business area is all that has to be covered. Relocation of an office is also a project of construction that is planned and developed based on the requirements of the clients that the office serves. Clients or consumers of a company make it successful and any kind of relocation has to consider them as the chief influencing facto for the proposed change (Faulconbridge and Muzio, 2016). The relocation of the office has to be done in a time span of three months with the capital investment of ÂŁ50,000. However, the success criteria of the relocation have to be analyzed as well before the designing or the building of the new office space. The potential growth of the revenues needs to outweigh the minimal hiring cost of the movers of long distance along with the risk that the company goes through while uprooting the whole operation of the office. All these factors are a source of discussion in the report that has been presented and will continue on further with the analysis of the whole plan (Coeurderoy and Verbeke, 2016). The rationale for the proposed plan and choice of methods Rationale The project demonstrates the structural and the functional aspects of the relocation of a call center from one location to another within the same periphery or vicinity. The reason behind any relocation and this relocation specifically is to improve the rate of growth of the firm (Bronen, 2017). The new area will motivate the employees to work with new enthusiasm and motivation that the new surroundings with providing. The management and the executives of the firm along
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PROJECT MANAGEMENT (POPP5013) (BLOCK TAUGHT) Page4of17 with the owners of the company have invested the amount on relocation to ensure their operational costs in the future will be reduced (Hongistoet al.,2016). Other factors that influence are the expiration of a lease or the issues with the renewal of a new one that the company faces. The new rent can be relatively higher than the existing one, which cannot be acceptable by the company in question. Relocation provides access to new clients and to new market as well. The facilities that the company officials had in the Metropolis City Centre might not have been at per with the requirements and the relocation might be able to provide better and organized facilities (Rolföet al.,2018). Methods The relocation of the office has followed a certain method and the identification of the method has helped in the successful implementation of the policies of change (Balbontin and Hensher, 2018). There have been proper surveys that the officers and the executives of the company have done to understand the future aspects of the new site. The team of managers responsible for the project of reaction has already formulated ideas against the interviews and against the study of the local market place of the new business area. The understanding of the success rate that the new office area will provide was generated by questioning the members or staffs of the existing companies in the proposed area or building. These outcomes have been evaluated along with the goals, targets, clients, and the culture of the firm (Seddighet al.,2015). That has helped the project management team to identify strategically methods of implementation of the changes after assessing the risks and calculating the profits. Technique/method 1 The utilization of a PESTLE analysis in project management is to determine the factors that affect the positive or negative results of that operation. This report describes the relocation project of an office or a call center for a limited sum of investment and during a limited amount of time (Newtonet al.,2018). This relocation program is affected by certain external factors that not only affect the functional aspects of the ongoing operation but also might change the future aspects of the firm. The research has been conducted to identify the following factors:
PROJECT MANAGEMENT (POPP5013) (BLOCK TAUGHT) Page5of17 ï·Political:The political factors that can affect the relocation process involve the stability of the business market, the rate of employment in the area, the quality education that these people have received, etc. (Newtonet al.,2018). The recruitment process for the new office might be affected by this aspect. The policies of the current office might not comply with the regulations of the new business area. ï·Economic:The capital invested in the process of relocation might affect the amount of profit that the company will attain in the future. If the investment is effective it will bring success to all the employees and to the firm as a whole (Bronen, 2017). Other issues like the rate of inflation, the interests that the new landlord will apply, the salary in the new structure all add up to the success of the new office. ï·Social:The social factors imply the changes in the lifestyle of the employees in the new area. The difference in the social, as well as the business and cultural aspects of the new and the current location, decides the longevity of the project (Locke and Heppler, 2018). ï·Technological:The technological changes involve the transfer of the technologies and the proper implementation in the new site. The transfer of the technologies that are licensed can result in an increased number of competitors for the firm. ï·Legal:The norms of health and safety have to be complied with while relocating the entire office that involves a number of equipment transfers that are heavy and dangerous (Locke and Heppler, 2018). The laws of business in the new area have to be considered and the union or the trade organizations of the new site have to be followed. ï·Environmental:The environmental factors involve the process and the regulation related to the management of waste in the new area of business. The norms of the environment apply to the innovation ideas as well as the maintaining of the environmental standards of the area (Nalau and Handmer, 2018).
PROJECT MANAGEMENT (POPP5013) (BLOCK TAUGHT) Page6of17 Technique/method 2 Office Relocation Project Project management RequirementsNew office selection anddesign Communication needs Quality review Existing location Planning Budgeting Scheduling Procurement management Quality management New location of office Physical structure of office Identification of constraint Planning of the staff Notifying current realtor FlooringCable and electricity Furnishing, fitting, lighting fixtures and woodwork Walls and partitions Security system Exterior designs of parking Architectural drawings of the interior of different office space Lease or contract of new officeComputer network Voice network Code compliance Occupancy certificate Purchasing packing items Moving company selection and insurance Staff packing Cleaning company Moving to new office and settling
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PROJECT MANAGEMENT (POPP5013) (BLOCK TAUGHT) Page7of17 The work breakdown structure of the office relocation project describes in details all the steps involved in the initiation of the project to the completion of the relocate by settling in the new office (Boccagniet al.,2016). The progress of one step was the result of the successful completion of the last one and the final outcome of the relocation was an office with a proper structure. The methods used to establish the structure of the new building and the ways in which the current office was closed is detailed in the structure. All the requirements of relocation have been identified and issued for the changes to follow. Therefore, with the strategic management and understanding of this structure, the project can have a successful outcome (Newtonet al., 2018). All the areas of relocation have been covered for positive implementation of changes to generate benefits. Technique/method 3 The relocation project follows a specific time span and within this time the project has to be successfully concluded (Rolfö, 2018). The time is important for the strategic application of the methods and the operations of relocation and is also vital to keep track of the economic investment. The table below gives the proper and clear timeline of all the work that was carried on within the internal operational units of the call center and the external associates and vendors who were linked to the process of relocation (Lawrence and Dover, 2015). It involves the entire task that is a part of the process from packing all equipment to selecting a possible location to build the office. This gives the company as well as serves an academic purpose of providing a definite standard that has to be followed while relocation an office within a limited period of time to keep the budget intact. The timeline gives all the members of the office as well as all the external operation units related with the transfer an objective that has to be achieved and that has to be focused on while completing the tasks (Coeurderoy and Verbeke, 2016).
PROJECT MANAGEMENT (POPP5013) (BLOCK TAUGHT) Page8of17 Timeline Time taken Operations performed Month 1Month 2Month 3 Selectingmove coordinator Establishingtarget dataandtimeof move Brainstormingideas to locate move tasks Schedulingmeeting with stakeholders Orderingnew equipmentand furniture Contactingmoving company Packing and purging the items Communicatingwith the new landlord Updates on readiness of new site Coordinating transfer and the hook ups Concluding work and initiation of work in new office
PROJECT MANAGEMENT (POPP5013) (BLOCK TAUGHT) Page9of17 Technique/method 4 The process of relocating an office from one location to another might have a number of profitable objectives but also have a number of risks associated with it. These risks have to be identified and mitigated on time in order to carry forward the project in a successful and efficient manner (Rolfö, 2018). There are certain risks more than others that are associated with any kind of relocation program and which affects the efficient operational working of this project. The following risks have been identified that needs effective management: ï·The management techniques and the planning of the tasks of relocation might lack effectiveness. If the plan is weak then the project will fail and the investment will be wasted (Haapakangaset al.,2018). The plan if not strong might take longer to reach conclusion, the cost might increase and the staff will not be productive in such a case. ï·The security of the information and all the significant internal data have to be handled with care while relocating s a number of external individuals get involved with the project. The information needs to be saved from mishandling or loss of the data has to be avoided while the transfer takes place (Gerdenitschet al.,2018). ï·Effective communication with the internal employees and external partners is the key to successful relocation and maintaining a relationship is vital. Failing to do so results in a disorganized state and chaos within the firm. ï·The technology used during the transfer has to be correct and accurate as well. The systems and IT along with the logistics of the office will result in havoc, downtime and will directly affect the revenue and productivity of the firm (vonet al.,2018). ï·The quality of the service provided by the company has to be stable during relocation. Lack of processing or planning leads to the failure in quality that affects the success rate of the firm. These risks have to be averted after they have been identified (Balogunet al.,2019). These require a strategic management plan or risk managing policies. ï·Identification of the potential risks that can affect the success rate of the firm and the profitability of the company, resulting in the degradation of the employees as well (Schalocket al.,2018).
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PROJECT MANAGEMENT (POPP5013) (BLOCK TAUGHT) Page10of17 ï·Assessing the identified risks that the firm might face while relocating, before averting them in order to implement strategic tools of aversion. ï·Controllingthepotentialrisksthroughpropertools.Thesetoolsinvolveproper communication channels, effective guidance networks, consultation, information and instruction of the required tasks through the utilization of proper equipment, assistance and training (Walkeret al.,2015). ï·Treating the risk while monitoring the impact or improvement. ï·Avoiding any such risks in the future by developing technology and by securing properly trained individuals as well. This is how the probability of future risks can be reduced too. ï·Finally, sharing the process and the techniques for others to use (Gerdenitschet al., 2018). Technique/method 5 Along with the analysis of the various factors that the report have provided for the proper success determination of this project, there are a few more aspects that are involved with the process of relocation of an office (Laitinen, 2018). The managers, executives, owners, etc., of the office, play some roles, which gives a structure as well as clarity to a project of relocation. That needs to be discussed in details too. The RACI model and the RACI matrix clarify these roles of the stakeholders. ï·Responsibility-Certain employees are there who does all that is necessary for the proper completion of the project (Laitinen, 2018). They fulfill the objectives by taking certain decisions on behalf of the firm. They are responsible for the tasks in a joint way. ï·Accountable-The owner of the office is accountable for all the work that is under process. They approve the documents related to the cost, management, and operations of the project and they finalize the decisions. This person ensures that the responsibilities are given in the matrix to do the activities related to it (Boccagniet al.,2016). ï·Consulted-The people who are required to give the valuable input of the work before the work is completed or is signed-off on by the management. They form a valuable part of the progress loop and take part actively in the transfer processes.
PROJECT MANAGEMENT (POPP5013) (BLOCK TAUGHT) Page11of17 ï·Informed-These people have to be present in the bigger picture for the process to be effective and efficient (Boccagniet al.,2016). They have to be upgraded about all the progress and the improvement in the process of the relocation but need not be consulted formally or regularly. They have no direct contribution to decision making or task management. The matrix of RACI StepProject initiation Project executive Business analyst Technical architect Project manager Builderor developer 1Packingof the items CCIA/RI 2Selection of building A/RRCII 3Processof transfer ARCIC 4Investment of capital CIRAI Technique/method 6 The project that focuses on the relocation of a call center from one location to another for the growth and the improvement of the company has to be clear about the stakeholders of the firm (Bergströmet al.,2015). The stakeholders of any firm form an integral part of the company who is responsible for the growth or the degradation of the firm as are the owners or the managers. Stakeholders of a firm can be internal or external but they all affect the development of the firm equally. They have certain power and influence over the company and these can be channeled in the improvement of the new office after relocation. The executives of the project, therefore, have to evaluate proper strategies for stakeholder management that are important for the successful completion of the project (Rotheet al.,2015).
PROJECT MANAGEMENT (POPP5013) (BLOCK TAUGHT) Page12of17 If the strategies applied for the management of the key stakeholders are effective, then the project can be able to anticipate all the risks and the resistance that the relocation project might face. It will also be able to provide effective conflict resolutions to the individual s of the firm (MacNaughtonet al.,2016). These strategies involve the following steps: ï·Identifyingthestakeholdersoftheprojectandthekeypersonsthatactasthe stakeholders. The key stakeholders who are responsible for the successful completion of the task are the employees who are present at the site or location, which is the current office. The relocation might need new employees to be recruited but they are not part of the stakeholders for relocation (Hallmanet al.,2018). The employees, departments and the other companies present at the new site are significant too for connectivity purposes. The current clients, as well as the future, targeted clients are valuable in the process of relocation. The vendors or the service providers play an important role as relocation might result in losing some significant ones and the operations can be delayed due to it. ï·Determination of the power of each stakeholder along with their individual interest in the relocation program (Janceyet al.,2016). Furthermore, their influence on the relocation functions has to be identified as well. ï·The project management approaches towards the stakeholders have to be analyzed next. How these stakeholders are affected and whether the impact is positive or negative is to be identified to understand their involvement and influence on the project of relocation. ï·The methods of communication for the collaboration of all the key stakeholders have to be formulated for success (Pritchard and FrĂžyen, 2019). Conclusion The project report that has been presented here gives detailed knowledge of the operations and the functions that are carried on while relocating an office from one location to another. There are a number of factors that the executives and the management team consider while deciding on the relocation. There are considerations of specific aspects while relocating the structure and a further assessment of the future impact of the relocation is considered too. The analysis and the evaluation of these factors have provided an outcome, which defines the relocation to be a successful step as it helps to increase the pool of workers who have better skills. The conclusive
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PROJECT MANAGEMENT (POPP5013) (BLOCK TAUGHT) Page13of17 statement can easily state that how the old area was declining the number of clients for the office and the business was degrading as well. The new location with new opportunities will help the firm to revive and grow in the future. This report has a proper external analysis that shows how the external environment affects the changes in an organization. The project is carried on strategically and each step has been formulated, reviewed and put into action that the structure of the work and the time management chart has presented. The demonstration of what factors have been significant in the transfer of the office are detailed that can be utilized by other organizations in the future to influence their own relocation operations. The capital that has been invested in the operation, which is ÂŁ50,000 have been applied for the refurbishments of the office in the new site and the cost management is justified according to the work done. Furthermore, it can be stated that the relocation will provide the office staff with a better quality work life along with better and improved number of customers. The change facilitates an up gradation to the existing firm and helps to uplift the motivational aspects of the old employees with newly found improvements. Such a structurally and functionally clear report on the aspects of relocation can be of significant value for both academic as well as practical purposes in the future.
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