Quality Management Tools and Techniques

QUALITY MANAGEMENT TOOLS
AND TECHNIQUES
Project Management Principles and Analysis

Introduction
The Topic: Project Quality
Management
Project Management is a vast area which
has several aspects to look for during the
progression of a project (Kerzner and
Kerzner 2017). However, it is equally
essential that the quality of the services or
products presented as the end product of
the project has its quality maintained
according to the requirements of the client.

Purpose of the
Presentation
It is extremely important to evaluate the product
or service produced as an end product at the end
of a project and it is equally important that a
quality control activity is maintained right from
the initial planning phases of the project.

Outline of Issues to be discussed
 The changing culture in the business or corporate
sectors with time and the realization of the
quality management by departments (Harrison
and Lock 2017).
 The resistances that business organizations and
the quality management department often face
due to the technological innovations.
 The unwillingness of the upper management for
providing additional time and resources and the
consequences faced for that (Lock 2017)
 The complexity that the quality management
phase often experiences in the Supply Chain.

Unusual Terms: Quality Management and
Quality Assurance
 Quality Control evaluates the project to find
out if the project meets the quality standards
(Schwalbe 2015).
 On the other hand, the term quality assurance
means the ensuring of the product to be
produced in the right way.

Discussion
 Identified Issues
 Culture of Quality Management by department
 Resistance to the technological Innovation
(Fuller et al. 2017)
 Unwillingness of the upper management to
provide additional time and resources:
 Increasing complexity in Supply Chain