Project Management for Desklib: Stakeholder Management and Risk Management Plan

Project Management
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Table of Contents
Introduction................................................................................................................................3
Answer 3....................................................................................................................................3
Answer 3a...............................................................................................................................4
Answer 3b..............................................................................................................................7
Answer 4....................................................................................................................................9
Answer 4 a..............................................................................................................................9
Answer 4b............................................................................................................................12
Conclusion................................................................................................................................14
References................................................................................................................................14
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Introduction
This case study is about a ticketing system (software) used by one of the departments of the
Silicon Forest State University (SFSU) called the Office of Information Technology. The
University department is currently using Remedy ticketing software (Windows-based client
software), which is reported to be having some flaws. In addition to this, the people and the
departments were finding it difficult to work on the software because of various reasons. The
first reason was that the front- end office of the OIT department was comfortable in working
with Remedy software whereas the back- end office work was majorly maintained on the
UNIX system. This difference made the use of Remedy software a time consuming process.
The department was required to fix someone for the job of translation and this took a huge
amount of time, which ultimately made the time of response relatively slow. The second
reason is that Remedy tool was designed in such a manner that it could be classified under an
enterprise level tool. This software had so many features which could not be used by the OIT.
Presence of such features in the reports led to confusing outcomes. The third reason is related
to the appropriate interpretation of the information. By using this software, there was a
possibility of losing of some vital information during the process of translation. Also, often
the information got misinterpreted during translation.
These were the reasons which prompted the management of University to look for other
available options. Hence, it was decided to replace Remedy software by Request Tracker
(RT). This installation of new software requires project management and it affects many
stakeholders. In the below section, the implications of stakeholders management plan and
project communication plan have been discussed.
Answer 3
For the purposes of understanding the role of key stakeholders, it is essential to know their
importance in the implementation of project. Also, it is important to understand the link
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between communication management plan and stakeholder management plan. These have
been answered in the below section:
Answer 3a
Before we identify the major stakeholders and their role in project implementation, it is
essential to understand the meaning of stakeholder management. Stakeholder management is
a process of identifying people or a particular group of people who are affected or going to be
affected by the project. It also involves analyzing the expectations of stakeholders and the
impact they have on a project. Furthermore, stakeholder management also helps in
developing appropriate strategies to engage all the stakeholders in the decision and execution
of a project (Project Management Institute, 2017). For example, in this case study, various
stakeholders such as the people working in various departments of SFSU, students and staff
were being affected directly or indirectly because of the use of Remedy software which had
some flaws. This prompted the management to take up a project for changing the software for
all the departments in SFSU.
Stakeholder Identification can be defined as a process that involves identification of people
(or organizations or groups as well) who have the capability to affect or be affected by the
decisions or activities or results of a project (Nagarajan, 2007). It also involves
documentation of the information relevant for the project, based on their interests and
involvement. Process of identification of stakeholders also helps in determining
interdependence of the stakeholders on each other and the manner in which they can
influence the success of a project (Jepsen & Eskerod, 2013). Determination of focus for
stakeholders also becomes easy by this process of stakeholder identification. A project
involves some major and some minor stakeholders. Initiation of a project is done keeping in
mind the interests of major stakeholders. In this case study, major stakeholder is OIT (Office
of Information Technology) as the people working in this department are facing issues related
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