Project Management Fundamentals Assignment

This assignment tasks you with creating an outline for a comprehensive project management plan. It requires you to address critical elements such as project scope, timeline, budget allocation, quality standards, risk mitigation strategies, and stakeholder engagement plans. By outlining these key components, you demonstrate your understanding of fundamental project management principles.

Alexandria’s Gourmet
Food
“Gourmet Online”
Project Plan
Prepared By: [Student Id & Full Name]
Project Managers
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Table of Contents
1. DOCUMENT PURPOSE___________________________________________3
2. PROJECT BACKGROUND_________________________________________3
3. PROJECT GOALS OR OBJECTIVES________________________________4
4. PROJECT STAKEHOLDERS_______________________________________4
5. THE PROJECT’S MOV STATEMENT_______________________________5
6. PROJECT CONSTRAINTS_________________________________________6
7. PROJECT SCOPE________________________________________________7
8. TASK LIST______________________________________________________9
9. PROJECT BUDGET_____________________________________________17
10. PROJECT TIME ESTIMATE_____________________________________17
11. QUALITY MANAGEMENT PROCESS___________________________21
12. RISK MANAGEMENT PROCESS_______________________________22
13. PROJECT MONITORING AND CONTROL_______________________22
14. IMPLEMENTATION STRATEGY________________________________23
15. RECOMMENDATIONS________________________________________24
16. APPROVALS_________________________________________________24
17. REFERENCES________________________________________________24
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1. Document Purpose
This project plan will present the detailed parameters of the “Gourmet-Online” project for
signoff by the Project Sponsor and Executive Team. Once these detailed project parameters
have been accepted and signed off accepted, the project can proceed to the execution
phase.
2. Project Background
Alexandria’s Gourmet Food was founded in 1992 with a retail food store in
Australia, since then it could expand the business throughout the Australia. In
merely two years started its own mail delivery of items at the doorstep and then
slowly and slowly it continued to progress, and currently, it has 100 franchise
business all over the country. Now the company with a view to expanding its
base further has conceptualized to move from traditional business concept to on-
line system. The company has visioned to expand business and customer base
by allowing customers to book the food from the long list of items available in
their shop and pay to confirm the order. In this manner, they will secure the
payment before delivery. Now once the payment is done, then the delivery boy
shall go and deliver the delicious food product at the doorstep. This can
definitely add more customer satisfaction level and the increase in revenue
generation. So with this point of view, all the board executives of Alexandria’s
Gourmet Food have agreed principally for the project and the Project Charter is
also approved.
The project ‘Gourmet Online’ is all about developing such an online system by
which the Alexandria’s Gourmet Food can deliver the food to more customers
with the ease of booking from their own place of comfort and get the doorstep
delivery. Moreover, the company has a back office support team, who works
mainly for the maintenance of the accounting system, shortlisting and selection
of the new franchisee, recruitment of staffs, help in setting up the new stores for
the new franchisees, managing the inventory for the supplied materials and
consumables, warehouse functions and all IT related operations which are
required to be interfaced with the newly developed system for an integrated
approach to operation. So the new project needs to support these functions
along with the log-in system for all new customers. The author shall act as the
Project Manager of the said project and the software for the project shall be
developed by ‘Sharp Software’ and the hardware required for the new project
shall be procured using the normal contract procedure of request for quotations
and according to the lowest bid, the hardware shall be selected. Providing the
hardware, proper infrastructure and the high-security system to prevent it from
any kind of cyber-attack is the full responsibility of the hardware supplier. All
these terms are required to be covered well in the ‘Request for Proposal’
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document from the beginning itself to avoid any kind of extra work or change
order during the project phase. Since the purpose of RFP document in contract
management is the first step which we are required to take to make our
requirement clear to the probable supplier, the clarity in the RFP document
needs to be maintained (Porter-Roth, 2002). And finally, for the testing of the
system around 150 randomly selected customers along with some of the
franchise centres shall also be used to assess the outcome of the project.
3. Project Goals or Objectives
The goals of the “Gourmet-Online” project are to:
1. Improve customer satisfaction and hence customer retention,
2. Obtain cost savings from more efficient order entry, enquiry and account payment
processes
3. Obtain cost savings from improved inventory, warehouse and supplier
management processes
4. Achieve significant staff productivity improvements
4. Project Stakeholders
Internal Stakeholder (The Denver Foundation, 2017):
Name Role Contact Details
Joanne Davis
CEO of Alexandria’s Gourmet
Food
Project Sponsor
CIO of Alexandria’s Gourmet
Food
joanne.davis@alexandriasgour
metfood.com.au
Student’s
Name
Project Manager of Gourmet
Online Project
William
Johnnie
Committee member of
Franchise Owners
william.johnnie@alexandriasgo
urmetfood.com.au
Dino Martin Head of IT Operations dino.martin@alexandriasgour
metfood.com.au
Sheikh
Mohammad Head of Logistic Department sheikh.mohammad@alexandri
asgourmetfood.com.au
Shatakshi B. Finance Team Member shatakshi.b@alexandriasgourm
etfood.com.au
Grihit B. Sales and Marketing Member grihit.b@alexandriasgourmetfo
od.com.au
Sonu Nigam Customer service executive sonu.nigam@alexandriasgour
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metfood.com.au
External Stakeholder (Surbhi, 2015):
Name Role Contact Details
Anjan Dey Sharp Software Project
Coordinator
anjan.dey@alexandriasgourme
tfood.com.au
5. The Project’s MOV Statement
The areas of impact (Clarkson, 2012):
Rank 1 Financial By introducing the new project, the customer service will
definitely improve and so the customer base will
definitely increase, and it will have positive impact on
the Alexandria’s Gourmet Food’s financial results
Rank 2 Customer This new ‘Gourmet Online’ project will definitely help in
increasing the customer base and the business
Rank 3 Strategic This project will improve the strategic association with
more franchise owners and their base
Rank 4 Operational The operation of the financial accounting system,
recruitment of new franchise owners, expansion of shop
base will become easy than now
Rank 5 Social This will improve the social status of the organization
and help in enhancing the standard
Value of this Project (Value Based Management, 2016):
Do more This new project will definitely help the organization to expand and
do more business and earn more revenues
Better This project by integrating some of the back office features, this will
provide better service to the customers and easy to order and pay for
the selected food item
Faster New proposed system will provide access to multiple customers at
the same time and will help in booking food items more quickly and
avoid to be in queue, so the all over system will become faster
Metrics with time frame:
Replace the existing system of inventory
management & supplier management system
with the new and advanced automatic repeat
order system on the basis of stock availability
From 01/July/2018 onwards
Addition of 25 new franchisee stores after the By 31/December /2020 (18
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implementation of the project ‘Gourmet Online’ months from the project
implementation date)
Increase in volume of customers (at least 75%) By 31/December /2020 (18
months from the project
implementation date)
100% customer retention (existing), by
improving the operation of system and
providing the real-time price of all food
products
From 01/July/2018 onwards
Start providing service 24 X 7 throughout the
year
From 01/July/2018 onwards
Transaction rate will double from the current’s
rate
By 31/December /2020 (18
months from the project
implementation date)
MOV Statement (Clarkson, 2012):
The project ‘Gourmet Online’ shall be declared successful if the customers can
log-in in the new system from 01/July/2018 onwards and be able to avail all the
facilities as designed. Moreover, the increase in customer base can be declared
successful if it increases by 75% from the existing and doubles the daily rate of
transactions from the end of 2020 onwards. The success rate can be obtained if
the continuous round the clock service could be provided to the customers from
01/July/2018.
6. Project Constraints
The constraints of the “Gourmet-Online” project are:
1. The completion date of June, 30th 2018
2. The budget of $A 6 million
3. The project team makeup has been determined and is 7 full-time members and 2
part-time members as follows:
a. Project Manager (1) - Full-time
b. Business Analysts (2) - Full-time
c. Hardware Engineer (2) - Full-time
d. Security Engineer (1) - Full-time
e. Network Engineer (1) - Full-time
f. Accountant (1) – Part-time
g. Vendor Relationship Manager (1) – Part-time
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7. Project Scope
The scope (Piscopo, 2017) of the project can be defined as the developing of the
software system which is required for delivering the above-stated deliverables.
The product-oriented scopes which shall be delivered are as below:
User registration: it shall be required to be done by the first time user or
customer to register and document their address and phone number for
the delivery of the food item, so that future promotional messages can be
forwarded
Guest feature: this feature shall also provide the customer to book their
order and pay online without doing registration and place order as a guest.
User-friendly: the system needs to be delivered user-friendly and the
customers shall find the system very easy to book their choice online and
get delivery at the doorstep.
Updated Status available: the status of the staff, food available on the
basis of staff availability in each franchisee stores, real-time rates of the
food items, approximate time of delivery at doorstep can be seen using the
app or the system websites.
Large Database: it is required to be maintained for storing the data of all
the customers and stores and their details for easy access and payment
for the ordered food item.
High-security system: the newly developed system needs to be highly
secured to prevent from any cyber-attack and malfunctioning to avoid
customer’s dissatisfaction. Using the new system, the customer shall be
able to make online payments for easy and
IT Architectural Plan: in the new system the user shall use the platform to
place the order by selecting the food from the online available options,
then the payment window will open up where the customer may choose to
save the payment option or without saving the option they can go to
checkout and pay the amount. Once the payment is received, the
confirmation email with the expected time of delivery shall reach to the
customer and the nearest available franchisee store will receive the order
details and need to deliver the food item at doorstep before the provided
time of delivery.
RFP process: the supply and integration of hardware required for the
system, the infrastructure for the system and the security features of the
system shall be selected on the basis of the traditional contractual type of
floating the request for proposal document. Accordingly, the interested
vendors shall provide the proposals with technical and commercial bids.
After the bids are received, the Project Manager shall evaluate, negotiate
and place the order to the selected vendor. The vendor needs to supply
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and integrate the hardware, infrastructure and security system of the
software with the present back office facilities.
Requirements from the software: the software shall be developed by
‘Sharp Software’ and all the required features to provide customer
satisfaction like the real-time rates, updates product list, balance time to
deliver, payment received notification all such features are required to be
designed by the Sharp Software for the Gourmet Online system.
Design and purchase of database as per the requirements: the database
needs to be large enough with a huge data storage capacity to enable the
storing of information related to all the individual log-in IDs, customers,
bank details, franchisee’s details, payment details and other business
details for the smooth performance of online transactions. So while
designing the database, all the above considerations are required to be
taken as the scope of developing the database. The database should be
designed in a manner which can work with the existing system cohesively.
Outsourcing of the software development: the software required to
develop the system and provide the desired facilities to the customers and
Alexandria’s Gourmet Food franchisee owners and the store staffs to
enable doing the business with ease and never face any black-out issues.
The development work for such software is required to be outsourced due
to non-availability of in-house staff that can fulfil such a high skill
requirement. So the decision of outsourcing is advisable, but all the
contractual terms and conditions are required to be finalized well with the
Sharp Software to deliver the desired software on time, within the
budgeted cost and the desired quality parameters and the maintenance of
the developed system for the future use. So the Sharp Software shall be
made responsible for the designing and developing the software along with
the maintenance of the whole system after the implementation stage.
The Pilot test is required to be done: conducting the pilot tests after the
designing and development of the system shall be covered under the
scope of this project. During the test around 150 customers shall be
selected on random basis along with few franchisee stores and the head
office of the Alexandria’s Gourmet Food at NSW. The test is to be
conducted to note the performance of the integrated system with the
customer’s satisfaction level, ease of accepting the orders and delivering
the food and back office activities shall be measured. In case of any
finding, the system shall be reconfigured to fir the system requirement as
per feedback.
Training needs identification and providing the training to the staffs: the
training shall also be provided to the users and the franchisee staffs to use
the system for providing the effective result.
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Implementation of the system: after the designing and development of the
system and the software is successfully pilot tested among the randomly
selected customers and franchisee store it shall be now implemented
throughout the Alexandria’s Gourmet Food stores. The designed web page
shall be published online for the registration of the customers.
Back office system integration with the new system: the back office
database system which conducts the finalisation of the new franchisee
store, do all the marketing campaigning, then setting up a new store, all
the required accounting systems, inventory management system, supplier
management system, warehouse management system and other IT
related system shall be synchronised with the project ‘Gourmet Online’.
Migration of data between both the systems: the scope of the project
‘Gourmet Online’ also includes the data migration from the traditional
system to this new system.
Software development contract with Sharp Software: the software
development contract shall be provided to Sharp Software on the basis of
Design, Develop and Maintenance of the system. Even though the Sharp
Software is well known and pre-booked vendor, but still the contract shall
be finalized with all above terms and conditions.
8. Task List
Scope Item: Developing the IT Architectural Plan
Task Name Deliverable
Prepare the Hardware architectural plan IT Architectural Plan
Prepare the Software architectural plan
Prepare the Security architectural plan
Prepare the Network architectural plan
Prepare the Database architectural plan
Scope Item: Develop the Scope Management Plan
Task Name Deliverable
Prepare the Scope Management Plan Scope Management Plan
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Organize meetings to identify the requirements
Finalize the requirement of the Project
Define the Scope of the Project
Prepare the WBS to further divide the overall scope of
the project
Scope Item: Develop the Time Management Plan
Task Name Deliverable
Prepare the Schedule Management Plan Level III Schedule of the project &
Time Management Plan
Define the activities of the Project
Sequence the activities of the project
Estimate the resources required for completing the
activities
Estimate the duration of the activities
Scope Item: Develop the Cost Management Plan
Task Name Deliverable
Prepare the Cost Management plan Project Budget Estimate
Estimate the cost of the project
Prepare the Budget
Scope Item: Develop the Risk Management Plan
Task Name Deliverable
Prepare the Risk Management Plan Updated Risk Register
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Prepare the Risk Register with all threats & opportunities
Develop the Qualitative Analysis of the risks
Develop the Quantitative Analysis of the risks
Develop the Risk Response Plan of the identified risks
Scope Item: Develop the other required PM documents
Task Name Deliverable
Prepare the Communication Plan for managing the
Stakeholders
Communication Management Plan
Prepare the Contract Management Plan for placing
orders to Sharp Software & hardware
Contract Management Plan
Prepare the Human Resource Management Plan HR Management Plan
Scope Item: Human Resource Recruitment
Task Name Deliverable
Publish advertisement Provide the appointment letter to
the selected team members
Receive the resumes
Analyse and shortlist the resumes according to their
experience in similar project
Conduct interview
Negotiate & Select the candidates
Scope Item: Place Contract for Hardware, infrastructure and Security
system
Task Name Deliverable
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Prepare the Request for Proposal (RFP) document Issue Purchase Order to selected
vendor for the design, develop and
implement the system
Float the RFP document through Newspaper and Social
media
Receive the proposals (Bids)
Evaluate the bids received
Shortlist the bidders & Negotiate with them
Finalize the bidder
Scope Item: Place contract for Software development & maintenance
of the system to Sharp Software
Task Name Deliverable
Negotiate terms with Sharp Software Issuance of Contract to Sharp
Software
Issue the Service Order request letter
Scope Item: Design the Software
Task Name Deliverable
Define the output of the software requirement Designing of the Software
Define the data flow
Develop the logic to get the desired output
Document the Program
Scope Item: Design the Database
Task Name Deliverable
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Determine the entities/tables required to be included Complete the designing of database
Determine the attributes/fields required to be included
Identify & document the unique fields required
Set the relationships between tables
Normalize the design
Enter all the raw data
Scope Item: Design the security features
Task Name Deliverable
Define the required level of security feature Designing of security features
Design & Select the LAN / WLAN for providing a security
protective information
Design the proper tools like Firewalls to protect the
system
Scope Item: Purchase & procure the Hardware
Task Name Deliverable
Place order to the sub-vendors Deliver the Hardware system at Head
Office, NSW
Receive product from sub-vendors
Assemble all received parts from sub-vendors
Test the assembled hardware system
Dispatch & Deliver the Hardware
Scope Item: Purchase & procure the IT infrastructure
Task Name Deliverable
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Place order to the sub-vendors Deliver the IT Infrastructure system
at Head Office, NSW
Receive product from sub-vendors
Assemble all received parts from sub-vendors
Test the assembled IT Infrastructure system
Dispatch & Deliver the IT Infrastructure
Scope Item: Purchase & procure the Security system
Task Name Deliverable
Procure LAN / WLAN for providing a security protective
information
Deliver the Security system at Head
Office, NSW
Procure proper tools like Firewalls to protect the system
Conduct preliminary test
Scope Item: Purchase the Database
Task Name Deliverable
Finalise the tables with raw data to suit the requirement
of new system
Deliver the database at Head Office,
NSW
Obtain approval on the type of database developed
Scope Item: Develop the System
Task Name Deliverable
Development of Software Development of the whole new
system
Manage to obtain the integrity between client, server
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and the network system
Develop the proper Security system
Set up the IT Infrastructure
Set up the Hardware systems
Scope Item: Conduct Pilot Test
Task Name Deliverable
Prepare the procedure to conduct pilot test Complete conducting the pilot test
Obtain approval of procedure to conduct pilot test
Select 150 customers randomly
Select randomly franchisee store
Conduct the pilot test
Scope Item: Implement the system
Task Name Deliverable
Implement the Hardware Complete implementation of the
new system
Implement the IT Infrastructure
Implement the Security System
Implement the software
Implement the Database
Scope Item: Integration with the back office system at NSW
Task Name Deliverable
Configure the old system as per the new system's Integration of the old & new system
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requirement
Integrate the New system with the old one
Scope Item: Migration of the data from the old to new system
Task Name Deliverable
Develop the database system to accommodate the old
data
Complete the migration of old to
new system
Transfer the data from old system to the new one
Scope Item: Train the Staffs
Task Name Deliverable
Prepare training manuals Complete providing training to all
staffs
Obtain approval on the developed training manual
Provide training to the users / franchise store's staffs
Scope Item: Closing & Evaluation of Gourmet Online Food Project
Task Name Deliverable
Document the lessons learned Completion of Gourmet Online Food
Project
Evaluate the project outcomes
Document the project outcomes
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9. Project Budget
Sl.
No. Component (McConnell, 2011) Estimated Cost
(multiple of $ 25,000)
1 Outsourced “Gourmet-Online” Software
Development
1.1 Service contract to Sharp Software 24.00
2 Gourmet-Online Software Implementation 12.00
3 Training (Alexandria’s Gourmet Food Corporate staff
and Franchise Operators) 12.00
4 Hardware, network infrastructure and security
components (RFP, purchase & implementation)
4.1 Common RFP process for all the three items 14.40
4.2 Purchase and Implementation of Hardware 31.20
4.3 Purchase and Implementation of IT Infrastructure 31.20
4.4 Purchase and Implementation of Security
Components 31.20
5 Database (purchase & implementation)
5.1 Purchase Database 19.20
5.2 Implementation of Database 4.80
6 Migration of required existing Business Data 12.00
7 Project staff costs (Alexandria’s Corporate staff only)
7.1 Project Manager (Full-time – 1 No.) 3.67
7.2 Business Analysts - Full-time – 2 Nos. 6.67
7.3 Hardware Engineer (Full-time – 2 Nos.) 6.00
7.4 Security Engineer (Full-time – 1 No.) 2.33
7.5 Network Engineer (Full-time – 1 No.) 2.83
7.6 Accountant (Part-time – 1 No.) 0.83
7.7 Vendor Relationship Manager (Part-time – 1 No.) 1.67
Sub Total
8 Contingency @ 10% of Total 24.00
Total 240
10. Project Time Estimate
WBS Task Name (Harrin, 2017) Duration Start Finish
1 Gourmet Online Food Project 195 days Mon 10/2/17 Fri 6/29/18
1.1 Planning activities for developing
Gourmet Online Food Project 72 days Mon 10/2/17 Tue 1/9/18
1.1.1 Developing the IT Architectural Plan 21 days Mon 10/2/17 Mon 10/30/17
1.1.1.1 Deliverable: Project Charter approval
obtained 0 days Mon 10/2/17 Mon 10/2/17
1.1.1.2 Prepare the Hardware architectural plan 5 days Mon 10/2/17 Fri 10/6/17
1.1.1.3 Prepare the Software architectural plan 5 days Mon 10/9/17 Fri 10/13/17
1.1.1.4 Prepare the Security architectural plan 3 days Mon 10/16/17 Wed 10/18/17
1.1.1.5 Prepare the Network architectural plan 5 days Thu 10/19/17 Wed 10/25/17
1.1.1.6 Prepare the Database architectural plan 3 days Thu 10/26/17 Mon 10/30/17
1.1.1.7 Deliverable: IT Architectural Plan 0 days Mon 10/30/17 Mon 10/30/17
1.1.2 Develop the Scope Management
Plan 14 days Tue 10/31/17 Fri 11/17/17
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1.1.2.1 Prepare the Scope Management Plan 4 days Tue 10/31/17 Fri 11/3/17
1.1.2.2 Organize meetings to identify the
requirements 4 days Mon 11/6/17 Thu 11/9/17
1.1.2.3 Finalize the requirement of the Project 4 days Wed 11/8/17 Mon 11/13/17
1.1.2.4 Define the Scope of the Project 2 days Tue 11/14/17 Wed 11/15/17
1.1.2.5 Prepare the WBS to further divide the
overall scope of the project 2 days Thu 11/16/17 Fri 11/17/17
1.1.2.6 Deliverable: Scope Management Plan 0 days Fri 11/17/17 Fri 11/17/17
1.1.3 Develop the Time Management Plan 14 days Mon 11/20/17 Thu 12/7/17
1.1.3.1 Prepare the Schedule Management Plan 3 days Mon 11/20/17 Wed 11/22/17
1.1.3.2 Define the activities of the Project 4 days Thu 11/23/17 Tue 11/28/17
1.1.3.3 Sequence the activities of the project 2 days Wed 11/29/17 Thu 11/30/17
1.1.3.4 Estimate the resources required for
completing the activities 4 days Wed 11/29/17 Mon 12/4/17
1.1.3.5 Estimate the duration of the activities 3 days Tue 12/5/17 Thu 12/7/17
1.1.3.6 Deliverable: Level III Schedule of the
project & Time Management Plan 0 days Thu 12/7/17 Thu 12/7/17
1.1.4 Develop the Cost Management Plan 9 days Tue 12/5/17 Fri 12/15/17
1.1.4.1 Prepare the Cost Management plan 3 days Tue 12/5/17 Thu 12/7/17
1.1.4.2 Estimate the cost of the project 4 days Fri 12/8/17 Wed 12/13/17
1.1.4.3 Prepare the Budget 2 days Thu 12/14/17 Fri 12/15/17
1.1.4.4 Deliverable: Project Budget Estimate 0 days Fri 12/15/17 Fri 12/15/17
1.1.5 Develop the Risk Management Plan 18 days Fri 12/8/17 Tue 1/2/18
1.1.5.1 Prepare the Risk Management Plan 3 days Fri 12/8/17 Tue 12/12/17
1.1.5.2 Prepare the Risk Register with all
threats & opportunities 5 days Mon 12/18/17 Fri 12/22/17
1.1.5.3 Develop the Qualitative Analysis of the
risks 1 day Mon 12/25/17 Mon 12/25/17
1.1.5.4 Develop the Quantitative Analysis of
the risks 3 days Tue 12/26/17 Thu 12/28/17
1.1.5.5 Develop the Risk Response Plan of the
identified risks 3 days Fri 12/29/17 Tue 1/2/18
1.1.5.6 Deliverable: Updated Risk Register 0 days Tue 1/2/18 Tue 1/2/18
1.1.6 Develop the other required PM
documents 37 days Mon 11/20/17 Tue 1/9/18
1.1.6.1 Prepare the Communication Plan for
managing the Stakeholders 7 days Mon 12/25/17 Tue 1/2/18
1.1.6.2
Prepare the Contract Management Plan
for placing orders to Sharp Software &
hardware
10 days Mon 11/20/17 Fri 12/1/17
1.1.6.3 Prepare the Human Resource
Management Plan 5 days Wed 1/3/18 Tue 1/9/18
1.1.6.4 Deliverable: Contract Management Plan 0 days Fri 12/1/17 Fri 12/1/17
1.1.6.5 Deliverable: Communication
Management Plan 0 days Tue 1/2/18 Tue 1/2/18
1.1.6.6 Deliverable: HR Management Plan 0 days Tue 1/9/18 Tue 1/9/18
1.2 Execution, Monitoring & Control the
Gourmet Online Food Project 143 days Mon 12/4/17 Wed 6/20/18
1.2.1 Human Resource Recruitment 22 days Wed 1/10/18 Thu 2/8/18
1.2.1.1 Publish advertisement 3 days Wed 1/10/18 Fri 1/12/18
1.2.1.2 Receive the resumes 10 days Mon 1/15/18 Fri 1/26/18
1.2.1.3
Analyze and shortlist the resumes
according to their experience in similar
project
2 days Mon 1/29/18 Tue 1/30/18
1.2.1.4 Conduct interview 5 days Wed 1/31/18 Tue 2/6/18
1.2.1.5 Negotiate & Select the candidates 2 days Wed 2/7/18 Thu 2/8/18
1.2.1.6 Deliverable: Provide the appointment
letter to the selected team members 0 days Thu 2/8/18 Thu 2/8/18
1.2.2 Contract Placement 80 days Mon 12/4/17 Fri 3/23/18
1.2.2.1 Place Contract for Hardware,
infrastructure and Security system 31 days Fri 2/9/18 Fri 3/23/18
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1.2.2.1.1 Prepare the Request for Proposal
(RFP) document 3 days Fri 2/9/18 Tue 2/13/18
1.2.2.1.2 Float the RFP document through
Newspaper and Social media 1 day Wed 2/14/18 Wed 2/14/18
1.2.2.1.3 Receive the proposals (Bids) 15 days Thu 2/15/18 Wed 3/7/18
1.2.2.1.4 Evaluate the bids received 4 days Thu 3/8/18 Tue 3/13/18
1.2.2.1.5 Shortlist the bidders & Negotiate with
them 1 day Tue 3/20/18 Tue 3/20/18
1.2.2.1.6 Finalize the bidder 3 days Wed 3/21/18 Fri 3/23/18
1.2.2.1.7
Deliverable: Issue Purchase Order to
selected vendor for the design, develop and
implement the system
0 days Fri 3/23/18 Fri 3/23/18
1.2.2.2
Place contract for Software
development & maintenance of the
system to Sharp Software
7 days Mon 12/4/17 Tue 12/12/17
1.2.2.2.1 Negotiate terms with Sharp Software 5 days Mon 12/4/17 Fri 12/8/17
1.2.2.2.2 Issue the Service Order request letter 2 days Mon 12/11/17 Tue 12/12/17
1.2.2.2.3 Deliverable: Issuance of Contract to
Sharp Software 0 days Tue 12/12/17 Tue 12/12/17
1.2.3 Design the System 92 days Wed 12/13/17 Thu 4/19/18
1.2.3.1 Design the Software 25 days Wed 12/13/17 Tue 1/16/18
1.2.3.1.1 Define the output of the software
requirement 2 days Wed 12/13/17 Thu 12/14/17
1.2.3.1.2 Define the data flow 3 days Fri 12/15/17 Tue 12/19/17
1.2.3.1.3 Develop the logic to get the desired
output 15 days Wed 12/20/17 Tue 1/9/18
1.2.3.1.4 Document the Program 5 days Wed 1/10/18 Tue 1/16/18
1.2.3.1.5 Deliverable: designing of the Software 0 days Tue 1/16/18 Tue 1/16/18
1.2.3.2 Design the Database 19 days Mon 3/26/18 Thu 4/19/18
1.2.3.2.1 Determine the entities/tables required
to be included 4 days Mon 3/26/18 Thu 3/29/18
1.2.3.2.2 Determine the attributes/fields
required to be included 5 days Mon 3/26/18 Fri 3/30/18
1.2.3.2.3 Identify & document the unique fields
required 3 days Mon 4/2/18 Wed 4/4/18
1.2.3.2.4 Set the relationships between tables 4 days Thu 4/5/18 Tue 4/10/18
1.2.3.2.5 Normalize the design 2 days Wed 4/11/18 Thu 4/12/18
1.2.3.2.6 Enter all the raw data 5 days Fri 4/13/18 Thu 4/19/18
1.2.3.2.7 Deliverable: complete the designing
of database 0 days Thu 4/19/18 Thu 4/19/18
1.2.3.3 Design the security features 12 days Mon 3/26/18 Tue 4/10/18
1.2.3.3.1 Define the required level of security
feature 2 days Mon 3/26/18 Tue 3/27/18
1.2.3.3.2 Design & Select the LAN / WLAN for
providing a security protective information 10 days Wed 3/28/18 Tue 4/10/18
1.2.3.3.3 Design the proper tools like Firewalls
to protect the system 10 days Wed 3/28/18 Tue 4/10/18
1.2.3.3.4 Deliverable: Designing of security
features 0 days Tue 4/10/18 Tue 4/10/18
1.2.4 Purchase and Procure 46 days Thu 3/8/18 Thu 5/10/18
1.2.4.1 Purchase & procure the Hardware 42 days Thu 3/8/18 Fri 5/4/18
1.2.4.1.1 Place order to the sub-vendors 3 days Mon 3/26/18 Wed 3/28/18
1.2.4.1.2 Receive product from sub-vendors 20 days Thu 3/8/18 Wed 4/4/18
1.2.4.1.3 Assemble all received parts from sub-
vendors 10 days Thu 4/12/18 Wed 4/25/18
1.2.4.1.4 Test the assembled hardware system 2 days Thu 4/26/18 Fri 4/27/18
1.2.4.1.5 Dispatch & Deliver the Hardware 5 days Mon 4/30/18 Fri 5/4/18
1.2.4.1.6 Deliverable: Deliver the Hardware
system at Head Office, NSW 0 days Fri 5/4/18 Fri 5/4/18
1.2.4.2 Purchase & procure the IT
infrastructure 36 days Thu 3/15/18 Thu 5/3/18
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1.2.4.2.1 Place order to the sub-vendors 3 days Mon 3/26/18 Wed 3/28/18
1.2.4.2.2 Receive product from sub-vendors 15 days Thu 3/15/18 Wed 4/4/18
1.2.4.2.3 Assemble all received parts from sub-
vendors 5 days Thu 4/19/18 Wed 4/25/18
1.2.4.2.4 Test the assembled IT Infrastructure
system 1 day Thu 4/26/18 Thu 4/26/18
1.2.4.2.5 Dispatch & Deliver the IT
Infrastructure 5 days Fri 4/27/18 Thu 5/3/18
1.2.4.2.6 Deliverable: Deliver the IT
Infrastructure system at Head Office, NSW 0 days Thu 5/3/18 Thu 5/3/18
1.2.4.3 Purchase & procure the Security
system 22 days Wed 4/11/18 Thu 5/10/18
1.2.4.3.1 Procure LAN / WLAN for providing a
security protective information 20 days Wed 4/11/18 Tue 5/8/18
1.2.4.3.2 Procure proper tools like Firewalls to
protect the system 10 days Wed 4/25/18 Tue 5/8/18
1.2.4.3.3 Conduct preliminary test 2 days Wed 5/9/18 Thu 5/10/18
1.2.4.3.4 Deliverable: Deliver the Security
system at Head Office, NSW 0 days Thu 5/10/18 Thu 5/10/18
1.2.4.4 Purchase the Database 7 days Fri 4/20/18 Mon 4/30/18
1.2.4.4.1 Finalise the tables with raw data to
suit the requirement of new system 5 days Fri 4/20/18 Thu 4/26/18
1.2.4.4.2 Obtain approval on the type of
database developed 2 days Fri 4/27/18 Mon 4/30/18
1.2.4.4.3 Deliverable: Deliver the database at
Head Office, NSW 0 days Mon 4/30/18 Mon 4/30/18
1.2.5 Develop the System 87 days Wed 1/17/18 Thu 5/17/18
1.2.5.1 Development of Software 5 days Wed 1/17/18 Tue 1/23/18
1.2.5.2 Manage to obtain the integrity between
client, server and the network system 3 days Wed 1/24/18 Fri 1/26/18
1.2.5.3 Develop the proper Security system 5 days Fri 5/11/18 Thu 5/17/18
1.2.5.4 Set up the IT Infrastructure 10 days Fri 5/4/18 Thu 5/17/18
1.2.5.5 Set up the Hardware systems 3 days Mon 5/7/18 Wed 5/9/18
1.2.5.6 Deliverable: Development of the whole
new system 0 days Thu 5/17/18 Thu 5/17/18
1.2.6 Conduct Pilot Test 19 days Fri 4/20/18 Wed 5/16/18
1.2.6.1 Prepare the procedure to conduct pilot
test 10 days Fri 4/20/18 Thu 5/3/18
1.2.6.2 Obtain approval of procedure to
conduct pilot test 2 days Fri 5/4/18 Mon 5/7/18
1.2.6.3 Select 150 customers randomly 2 days Tue 5/8/18 Wed 5/9/18
1.2.6.4 Select randomly franchisee store 1 day Tue 5/8/18 Tue 5/8/18
1.2.6.5 Conduct the pilot test 5 days Thu 5/10/18 Wed 5/16/18
1.2.6.6 Deliverable: Complete conducting the
pilot test 0 days Wed 5/16/18 Wed 5/16/18
1.2.7 Implement the system 22 days Tue 5/1/18 Wed 5/30/18
1.2.7.1 Implement the Hardware 3 days Thu 5/17/18 Mon 5/21/18
1.2.7.2 Implement the IT Infrastructure 10 days Thu 5/17/18 Wed 5/30/18
1.2.7.3 Implement the Security System 3 days Thu 5/17/18 Mon 5/21/18
1.2.7.4 Implement the software 3 days Thu 5/17/18 Mon 5/21/18
1.2.7.5 Implement the Database 3 days Tue 5/1/18 Thu 5/3/18
1.2.7.6 Deliverable: Complete implementation
of the new system 0 days Wed 5/30/18 Wed 5/30/18
1.2.8 Integration with the back office
system at NSW 15 days Thu 5/17/18 Wed 6/6/18
1.2.8.1 Configure the old system as per the
new system's requirement 10 days Thu 5/17/18 Wed 5/30/18
1.2.8.2 Integrate the New system with the old
one 5 days Thu 5/31/18 Wed 6/6/18
1.2.8.3 Deliverable: Integration of the old &
new system 0 days Wed 6/6/18 Wed 6/6/18
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1.2.9 Migration of the data from the old to
new system 20 days Thu 5/17/18 Wed 6/13/18
1.2.9.1 Develop the database system to
accommodate the old data 10 days Thu 5/17/18 Wed 5/30/18
1.2.9.2 Transfer the data from old system to
the new one 5 days Thu 6/7/18 Wed 6/13/18
1.2.9.3 Deliverable: Complete the migration of
old to new system 0 days Wed 6/13/18 Wed 6/13/18
1.2.10 Train the Staffs 24 days Fri 5/18/18 Wed 6/20/18
1.2.10.1 Prepare training manuals 15 days Fri 5/18/18 Thu 6/7/18
1.2.10.2 Obtain approval on the developed
training manual 2 days Fri 6/8/18 Mon 6/11/18
1.2.10.3 Provide training to the users / franchise
store's staffs 5 days Thu 6/14/18 Wed 6/20/18
1.2.10.4 Deliverable: complete providing
training to all staffs 0 days Wed 6/20/18 Wed 6/20/18
1.3 Closing & Evaluation of Gourmet
Online Food Project 7 days Thu 6/21/18 Fri 6/29/18
1.3.1 Document the lessons learned 5 days Thu 6/21/18 Wed 6/27/18
1.3.2 Evaluate the project outcomes 5 days Thu 6/21/18 Wed 6/27/18
1.3.3 Document the project outcomes 2 days Thu 6/28/18 Fri 6/29/18
1.3.4 Deliverable: Completion of Gourmet
Online Food Project 0 days Fri 6/29/18 Fri 6/29/18
11. Quality Management Process
This process will ensure the delivery of the product (the online system) within the
budgeted time, cost and adhering to the provided quality standards (Method 123,
2017). The basic steps of conducting the quality management are:
Perform Quality Assurance: the project team need to always keep on
tracking the quality standards with respect to the planning figures
Do Quality Control: any audit findings need to be addressed immediately
and to monitor and control the quality of the project and product
Always adopt for Quality Improvement: the philosophy of continuous
quality improvement is to be adopted by the project team members and all
efforts are needed to be undertaken the team members
Implement the approved method of Quality Management: in every
PDCA cycle the outcome improvement method is required to be approved
by the sponsor before applying in the whole project and the same process
needs to be repeated till the completion of the project.
12. Risk Management Process
Risk Identification (OneCampus, 2017): This is the first step, where the team
member and the other stakeholders shall identify the various threats and
opportunities of the project
Conduct Qualitative Analysis: after the lists of risks are identified, they are to
be analysed according to its probability of happening and the impact on the
project if it happens.
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Conduct Quantitative Analysis: there are various tools and techniques which
can be used to calculate the cost of the risk if it happens.
Rank the risks: on the basis of cost, the risks are arranged in descending value
of risks with the maximum amount risk at the top and the minimum at below most
rows.
Plan response or mitigation (Sciences Engineering Medicine, 2017): once the
identification and analysis are done, the mitigation plan either ‘accept’, ‘reduce’,
‘mitigate’, ‘enhance’ in case of opportunity etc. are used and the best option is
adopted.
13. Project Monitoring and Control
Meetings: there shall be the weekly meeting between the team members and
monthly once with the Project Sponsor.
Reports: the cost, progress, quality and change order status shall be pushed via
e-mail and presented at the weekly meeting. During the monthly meeting with
sponsor and vendors, trend analysis, progress status, concern status, backlog
analysis in case of delays and catch-up plan is to be presented.
Project Control Structure: the Project Manager shall lead the project control job
for the project. In project control, the Project Manager shall always keep on doing
checks and analysis to complete the project within budgeted time and cost
(Aramyan, 2016).
Change Control Process (Carman, 2013): any kind of change in the project
which can impact the time, cost and quality of the project shall be treated under
this process. The changes need to be first assessed by the PM for the impact on
time and cost of the project and then it is up to sponsor whether to accept the
change or reject it.
14. Implementation Strategy
Task (Edwards &
Richards, 2014)
%
Comp.
Status Actual
Start
Date
Forecast
Finish
Date
Actual
Finish
Date
Owner of
the Task
Priority
Approval of
Project Charter
100% Compl
eted
20
Sep
2017
2 Oct
2017
2 Oct
2017
Project
Sponsor
High
Planning activities 2% In
Progr
ess
2 Oct
2017
9 Jan
2018
- Project
Manage
r
Mediu
m
Recruit Project
Team
0% Not
Starte
d
10 Jan
2018
8 Feb
2018
- Project
Manage
r
High
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Contract
Placement
0% Not
Starte
d
4 Dec
2017
23 Mar
2018
- Project
Team
High
Design the
System
0% Not
Starte
d
13
Dec
2017
19 Apr
2018
- Vendors Mediu
m
Purchase and
Procure
0% Not
Starte
d
8 Mar
2018
10 May
2018
- Vendors High
Develop the
System
0% Not
Starte
d
17 Jan
2018
17 May
2018
- Vendors High
Conduct Pilot Test 0% Not
Starte
d
20 Apr
2018
16 May
2018
- Vendors High
Implement the
system
0% Not
Starte
d
1 May
2018
30 May
2018
- Vendors Mediu
m
Integration with
the back office
system at NSW
0% Not
Starte
d
17
May
2018
6 Jun
2018
- Vendors Mediu
m
Migration of the
data from the old
to new system
0% Not
Starte
d
17
May
2018
13 Jun
2018
- Vendors Mediu
m
Train the Staffs 0% Not
Starte
d
18
May
2018
20 Jun
2018
- Vendors Low
Closing &
Evaluation of
Gourmet Online
Food Project
0% Not
Starte
d
21 Jun
2018
29 Jun
2018
- Project
Manage
r
Mediu
m
15. Recommendations
It is recommended that as the ‘Project Charter’ is approved so the next step was
developing the ‘Project Plan’ which is now developed. Once the document
developed the Project Plan is approved then the Project Team can move to the
next stage that is ‘Execution of Gourmet Online Food Project’. The time period
available to complete the work is tight but achievable, even the cost too. So the
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