Gourmet Online Assignment
Added on 2020-04-01
23 Pages7199 Words271 Views
Alexandria’s GourmetFood “Gourmet Online”Project PlanPrepared By:[Student Id & Full Name] Project ManagersPage 1
Table of Contents1.DOCUMENT PURPOSE___________________________________________32.PROJECT BACKGROUND_________________________________________33.PROJECT GOALS OR OBJECTIVES________________________________44.PROJECT STAKEHOLDERS_______________________________________45.THE PROJECT’S MOV STATEMENT_______________________________56.PROJECT CONSTRAINTS_________________________________________67.PROJECT SCOPE________________________________________________78.TASK LIST______________________________________________________99.PROJECT BUDGET_____________________________________________1710.PROJECT TIME ESTIMATE_____________________________________1711.QUALITY MANAGEMENT PROCESS___________________________2112.RISK MANAGEMENT PROCESS_______________________________2213.PROJECT MONITORING AND CONTROL_______________________2214.IMPLEMENTATION STRATEGY________________________________2315.RECOMMENDATIONS________________________________________2416.APPROVALS_________________________________________________2417.REFERENCES________________________________________________24Page 2
1.Document PurposeThis project plan will present the detailed parameters of the “Gourmet-Online” project forsignoff by the Project Sponsor and Executive Team. Once these detailed project parametershave been accepted and signed off accepted, the project can proceed to the executionphase. 2.Project BackgroundAlexandria’s Gourmet Food was founded in 1992 with a retail food store inAustralia, since then it could expand the business throughout the Australia. Inmerely two years started its own mail delivery of items at the doorstep and thenslowly and slowly it continued to progress, and currently, it has 100 franchisebusiness all over the country. Now the company with a view to expanding itsbase further has conceptualized to move from traditional business concept to on-line system. The company has visioned to expand business and customer baseby allowing customers to book the food from the long list of items available intheir shop and pay to confirm the order. In this manner, they will secure thepayment before delivery. Now once the payment is done, then the delivery boyshall go and deliver the delicious food product at the doorstep. This candefinitely add more customer satisfaction level and the increase in revenuegeneration. So with this point of view, all the board executives of Alexandria’sGourmet Food have agreed principally for the project and the Project Charter isalso approved.The project ‘Gourmet Online’ is all about developing such an online system bywhich the Alexandria’s Gourmet Food can deliver the food to more customerswith the ease of booking from their own place of comfort and get the doorstepdelivery. Moreover, the company has a back office support team, who worksmainly for the maintenance of the accounting system, shortlisting and selectionof the new franchisee, recruitment of staffs, help in setting up the new stores forthe new franchisees, managing the inventory for the supplied materials andconsumables, warehouse functions and all IT related operations which arerequired to be interfaced with the newly developed system for an integratedapproach to operation. So the new project needs to support these functionsalong with the log-in system for all new customers. The author shall act as theProject Manager of the said project and the software for the project shall bedeveloped by ‘Sharp Software’ and the hardware required for the new projectshall be procured using the normal contract procedure of request for quotationsand according to the lowest bid, the hardware shall be selected. Providing thehardware, proper infrastructure and the high-security system to prevent it fromany kind of cyber-attack is the full responsibility of the hardware supplier. Allthese terms are required to be covered well in the ‘Request for Proposal’Page 3
document from the beginning itself to avoid any kind of extra work or changeorder during the project phase. Since the purpose of RFP document in contractmanagement is the first step which we are required to take to make ourrequirement clear to the probable supplier, the clarity in the RFP documentneeds to be maintained[ CITATION Por02 \l 1033 ]. And finally, for the testing ofthe system around 150 randomly selected customers along with some of thefranchise centres shall also be used to assess the outcome of the project.3.Project Goals or ObjectivesThe goals of the “Gourmet-Online” project are to: 1.Improve customer satisfaction and hence customer retention,2.Obtain cost savings from more efficient order entry, enquiry and account payment processes3.Obtain cost savings from improved inventory, warehouse and supplier management processes4.Achieve significant staff productivity improvements 4.Project StakeholdersInternal Stakeholder[ CITATION The176 \l 1033 ]:NameRoleContact DetailsJoanne DavisCEO of Alexandria’s GourmetFoodProject SponsorCIO of Alexandria’s Gourmet Foodjoanne.davis@alexandriasgourmetfood.com.auStudent’s NameProject Manager of Gourmet Online ProjectWilliam JohnnieCommittee member of Franchise Ownerswilliam.johnnie@alexandriasgourmetfood.com.auDino MartinHead of IT Operationsdino.martin@alexandriasgourmetfood.com.auSheikh MohammadHead of Logistic Departmentsheikh.mohammad@alexandriasgourmetfood.com.auShatakshi B.Finance Team Membershatakshi.b@alexandriasgourmetfood.com.auGrihit B.Sales and Marketing Membergrihit.b@alexandriasgourmetfood.com.auSonu NigamCustomer service executivesonu.nigam@alexandriasgourmetfood.com.auExternal Stakeholder[ CITATION Sur15 \l 1033 ]:Page 4
NameRoleContact DetailsAnjan DeySharp Software Project Coordinatoranjan.dey@alexandriasgourmetfood.com.au5.The Project’s MOV StatementThe areas of impact[CITATION Cla12 \l 1033 ]:Rank 1FinancialBy introducing the new project, the customer service willdefinitely improve and so the customer base willdefinitely increase, and it will have positive impact onthe Alexandria’s Gourmet Food’s financial resultsRank 2CustomerThis new ‘Gourmet Online’ project will definitely help inincreasing the customer base and the businessRank 3StrategicThis project will improve the strategic association withmore franchise owners and their baseRank 4OperationalThe operation of the financial accounting system,recruitment of new franchise owners, expansion of shopbase will become easy than nowRank 5SocialThis will improve the social status of the organizationand help in enhancing the standardValue of this Project[CITATION Val16 \l 1033 ]:Do moreThis new project will definitely help the organization to expand and do more business and earn more revenuesBetterThis project by integrating some of the back office features, this will provide better service to the customers and easy to order and pay forthe selected food itemFasterNew proposed system will provide access to multiple customers at the same time and will help in booking food items more quickly and avoid to be in queue, so the all over system will become fasterMetrics with time frame:Replace the existing system of inventory management & supplier management system with the new and advanced automatic repeat order system on the basis of stock availabilityFrom 01/July/2018 onwardsAddition of 25 new franchisee stores after the implementation of the project ‘Gourmet Online’By 31/December /2020 (18 months from the project implementation date)Increase in volume of customers (at least 75%)By 31/December /2020 (18 months from the project implementation date)100% customer retention (existing), by improving the operation of system and providing the real-time price of all food From 01/July/2018 onwardsPage 5
productsStart providing service 24 X 7 throughout the yearFrom 01/July/2018 onwardsTransaction rate will double from the current’s rateBy 31/December /2020 (18 months from the project implementation date)MOV Statement[CITATION Cla12 \l 1033 ]:The project ‘Gourmet Online’ shall be declared successful if the customers canlog-in in the new system from 01/July/2018 onwards and be able to avail all thefacilities as designed. Moreover, the increase in customer base can be declaredsuccessful if it increases by 75% from the existing and doubles the daily rate oftransactions from the end of 2020 onwards. The success rate can be obtained ifthe continuous round the clock service could be provided to the customers from01/July/2018.6.Project ConstraintsThe constraints of the “Gourmet-Online” project are:1.The completion date of June, 30th 20182.The budget of $A 6 million3.The project team makeup has been determined and is 7 full-time members and 2 part-time members as follows:a.Project Manager (1) - Full-timeb.Business Analysts (2) - Full-timec.Hardware Engineer (2) - Full-timed.Security Engineer (1) - Full-timee.Network Engineer (1) - Full-timef.Accountant (1) – Part-timeg.Vendor Relationship Manager (1) – Part-time7.Project Scope The scope[CITATION Pis173 \l 1033 ] of the project can be defined as thedeveloping of the software system which is required for delivering the above-stated deliverables. The product-oriented scopes which shall be delivered are asbelow:User registration: it shall be required to be done by the first time user orcustomer to register and document their address and phone number forthe delivery of the food item, so that future promotional messages can beforwardedPage 6
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