Project Planning and Budgeting: Definition of Quality, Tools and Techniques, and Cost Implications

Running head: PROJECT PLANNING AND BUDGETING 1
Project Planning and Budgeting
Student’s Name
Institution Affiliation

PROJECT PLANNING AND BUDGETING 2
Question 1
How do you define quality on a project?
In accordance with the International Organization for Standardization (ISO), it refers
to project quality as the totality of characteristics of an entity, which can meet user needs and
specifications (Chiarini, 2015). Accordingly, management of project quality is a procedure
that is required to make sure that a project is in the position to satisfy the requirements that it
is desired to perform.
Which tools and techniques do you think are a necessity for planning a project’s quality
management?
Quality planning management has seven major quality tools for usage in the management of
quality planning and quality control processes (Ashuri, Jallan, & Lee, 2018). These tools
include control charts, scatter diagrams, check sheets, cause-and-effect diagrams, Pareto
diagrams, histograms, and flowcharts.
How the project cost is affected by poor quality
Poor quality comes as a result of the negligence of the top management and that of the
project team. As a result, poor quality compromises the product to be delivered causing the
rejection of the products for failing to meet quality standards. It also results in incurring an
additional cost because if the product does not meet the quality standards, it will lead to a rise
in the cost because of reprocessing the project to ensure that it meets the quality standards
(Chiarini, 2015). Moreover, it leads to a lack of trust in the delivered products since clients
will have lost their trust in the project team thus reducing the chances of being awarded other
projects. For instance, due to poor quality, it led to the Sidney Opera House Construction to
fail at first such that instead of taking four years and cost of AUS $7 million, it took fourteen
years and cost AUS $102 million.

PROJECT PLANNING AND BUDGETING 3
References
Ashuri, B., Jallan, Y., & Lee, J. H. (2018). Materials Quality Management for Alternative
Project Delivery (No. FHWA-GA-2018-1622).
Chiarini, A. (2015). Effect of ISO 9001 non-conformity process on the cost of poor quality in
capital-intensive sectors. International Journal of Quality & Reliability
Management, 32(2), 144-155.