Effectiveness of Training of Employees over Customer Satisfaction during a Pandemic Crisis of Covid-19

Project proposal

Table of Contents
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW................................................................................................................2
RESEARCH METHODOLOGY.....................................................................................................4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
It is very important for organisation to conduct effective and efficient training to its
employees in order to increase their capability and performance (Numonjonov, 2020). Through
effective training organisation will be able to successfully carry out business practices. This
report is based on ASDA. This is British supermarket chain that is providing different kinds of
products and services to customers in order to meet with their requirements. This company is
dealing in retail sector and it was developed in year 1949. ASDA is consider as leading British
supermarket chain and head office of this organisation is located in England. Founder of this
organisation is Peter and Fred Asquith. Products of ASDA includes grocery, general
merchandise, financial services and so on. It is offering its products and services to worldwide
market area.
Aim: To explore the effectiveness of training of employees over customer satisfaction during a
pandemic crisis of Covid-19. A study on ASDA
Objectives
 To identify the benefits of training of employees over customer satisfaction within the
retail sector.
 To acknowledge the issues faced via retailers due to the spread of Covid-19
 To determine the ways in which ASDA can render training to employees during a
pandemic crisis
Questions
 What are the benefits of training of employees over customer satisfaction within the retail
sector?
 What are the issues faced via retailers due to the spread of Covid-19?
 What are the ways in which ASDA can render training to employees during a pandemic
crisis?
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