logo

CRM Software Solution for Jerry's Carpet Business

4 Pages841 Words428 Views
   

Added on  2019-10-18

About This Document

The proposed solution is a customer relationship management (“CRM”) software known as SalesforceIQ CRM. This software is cloud based solution which will help Mr. Montgomery in increasing sales and profitability by allowing his team to spend less time on admin and more on accelerating the sales. The article discusses the tangible, intangible and financial benefits of CRM software solution.

CRM Software Solution for Jerry's Carpet Business

   Added on 2019-10-18

ShareRelated Documents
1Project Rationale and why it is neededBusiness opportunities offered by Jerry has helped him start his own business of carpet making and selling, but usually at a lower cost and with fewer restrictions than a franchise.How does the proposed solution align with the business strategy and/or objectives?The proposed solution is a customer relationship management (“CRM”) software known as SalesforceIQ CRM. This software is cloud based solution which will help Mr. Montgomery in increasing sales and profitability by allowing his team to spend less time on admin and more on accelerating the sales (Venturini & Benito, 2015; Janczarek & Sosnowski, 2015; Töllinen et al, 2015).Tangible benefits/Intangible benefits (Venturini & Benito, 2015; Janczarek & Sosnowski,2015; Töllinen et al, 2015): oIncrease in time spend by sales personnel with existing customers, per dayoIncrease in the number of new customer prospects pursued by sales representative.oIncrease the time spent by sales managers in contacting customers and working with sales representative on customer issues.oIncrease the customer service efficiency.oIncrease in timeliness of follow-up correspondence to prospects and customers.oIncrease in revenue per month per sales representative oIncrease in overall business resultsoIncrease in frequency that your company's name is in front of your customers and prospectoIncrease in customer satisfaction
CRM Software Solution for Jerry's Carpet Business_1
2Intangible benefits (Venturini & Benito, 2015; Janczarek & Sosnowski, 2015; Töllinen etal, 2015):oOverall smoother functioning within your company oIncreased employee motivation and satisfactionoBetter trained and more skillful sales, marketing and customer service personneloImproved use of mobile access devicesoMore up-to-date information and easy access to this informationoImproved responsiveness to customer and prospect requestsFinancial benefits (Venturini & Benito, 2015; Janczarek & Sosnowski, 2015; Töllinen et al, 2015):oThe best CRM software allows you to follow quality leads and reduce time wastage following prospects. Sales cycles are reduced and win rates improved. Moreover, you can check customer buying histories to identify potential leads, upsell opportunities or repeat customers.oCRM for financial services is like CRM in no other industry. In this blog post I share some design ideas and CRM software screenshots for the most used business processes. I also share an overarching approach in how to morph seemingly separate compliance and client account management objectives in order to achieve a single, streamlined enterprise-wide customer management system.Installing a CRM system is going to require an investment. In addition to the cost of the application software, there is the cost of converting business operations, the cost of the time and
CRM Software Solution for Jerry's Carpet Business_2

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Cloud CRM: Benefits, Challenges, and Service Providers
|31
|2518
|405

Technology of Salesforce Assignment Report
|4
|626
|15

Customer Relationship Management
|18
|907
|129

Benefits of Customer Relationship Management
|4
|675
|345

Customer Relationship Management (CRM) System Assignment
|4
|1637
|51

Implementing a New CRM System for Wesfarmers Limited
|23
|4988
|249