Improving Performance of Staffs at Sunny Side Pizzeria

PROJECT REPORT:
SUNNY SIDE PIZZERIA
Name of Student:
Name of University:

Introduction
 Sunny Side Pizzeria is a pizza shop that has
reported certain issues with the staffs who
have been performing below their mark.
 The company management wants to resolve
these issues and take suitable actions that will
increase the overall productivity and profit
margin of the stores.
 Initially, the below par performances of the two
employees have been highlighted and the
company wants to take actions that will help
the employees to gain more understanding of
their duties and improve their performances.

Work Plan for One Staff
Component / Action Resources Timeline Criteria for Success Result (Supervisor
Sign)
Serving the customers
Mock resources like
customer table, cooked
pizza and others
14/1/19 – 24/1/19
Serve the food to the
customers appropriately
and in polite manner, no
spillage of food
Cleaning up of the table
after customer exist Cleaning materials 24/1/19 – 28/1/19
Immediate and efficient
cleaning up of the table
after the customers have
eaten and vacated the
table
Food delivery Vehicle (scooter / bike) 28/1/19 – 5/2/19
Delivering the ordered
food to the customers
without any damage to
the food packages

Performance Standards and
Code of Conduct
 Prompt service must be provided to the
customers without any exception case.
Even during peak hours, the orders will
have to be taken from the customers one
by one without any distraction.
 The complaints made by the customers
must be treated promptly and in a
professional manner at all the times.
 No staffs should quarrel among
themselves inside the restaurant promises
at any point of time.