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Tourism and Travel Agency Business Plan

   

Added on  2020-03-04

11 Pages2859 Words103 Views
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PROJECT REPORT-SERVICE DELIVERY MANAGEMENT OPERATIONS FOR AHOSPITALITY VENUEProject repot-service delivery management operation for a hospitality venue.By NameCourseInstructorInstitutionLocationDateExecutive summary.This reported was generated so as to improve the hospitality sector. The main aim of the report was to identify an event in the field of hospitality and then generate a comprehensive overview of how the event could generate income and solve the various problems in the industry. The report addressed the tour and travel sector. The report indicated the various services offered by tour and travel agency. Again, a detailed customer target segment was provided. It indicated all the potential customers and the benefits they could get from the agency. Finally, currents and
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PROJECT REPORT-SERVICE DELIVERY MANAGEMENT OPERATIONS FOR AHOSPITALITY VENUEfuture implications were addressed concerning the same section. To my opinion, that report was well presented and documented.Introduction The main aim of this report is to generate a business event from the field of hospitality. This event will be able to provide products and services to the general public. The results of the reportwill be based on the type and nature of the event selected. It is important to generate a great business event that can be subjected to practical implementation thus generating huge incomes tothe owners and other stakeholders. Furthermore, the event should ensure more jobs opportunitiesare created. This will be a good response towards reducing the level of unemployment in the areahowever small. The report should be highly articulated by fully stating and spelling out all the required documentations, ideas and motive such that, an investor would go for the idea and put itinto practical implementation. The main aspects to address in this report will be; organization overview, target market segments, current and future implications, service concept and finally drawing conclusions so as to fully deliver the motive of this report.1.Organization overview.There are so many gaps that need to be field in hospitality sector. Population is increasing day in day out. This implies that investors need to provide services so as to cater the increased population proportionally. Therefore, for that case, we have selected our event to be transportation section which is comprised as one of many segments of hospitality. Our main aim is to set a transportation service network based in Australia. The most appealing name of our organization is ‘Luxury Direct line Tour and Travel Agency’. To start with, transportation sector is not just a sector of getting people from one place to another. This sector plays a very importantmandate in tourism industry, with land, air and water being the major transportation methods thathave been serving people all over Australia (Yeoman, I. and McMahon-Beattie, U. 2005). Therefore, our choice for the required event in hospitality is travel and tourism segment. Our event will be situated in Australia. Though transportation sector is quite wide, our organization decide to use land mode of transport using motor vehicles. There is a need to lay down plans on how to access transport vehicles and all the necessary and relevant requirement for this task.
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PROJECT REPORT-SERVICE DELIVERY MANAGEMENT OPERATIONS FOR AHOSPITALITY VENUEAnother important requirement for this task is a professional management team that can fully propel the idea into practice. The below members forms organization structure of Luxury Direct Line Tour and Travel Agency.Organization structure(a)Manager.The manager will be in charge of the entire organization. He will oversee all the operations of the agency. He is the decision maker and moderation of events taking place in the organization.(b)Transport director.Transport director will deal with all the transport logistics.(c)Road and transport safety controller. He will acts as agency human resource personnel. His main duty will be recruiting drivers and co-drives and ascertaining qualifications of all human resources to be recruited in this agency.(d)Motor vehicle assessorHe will be involved in the purchase of vehicles to be used in the whole event.(e)Chief Head of drivers.He will be receiving signals and complains from other drivers when they have been deployed in the field.(f)Accountant.An accountant will keep all financial records in the agency such as receiving payments from clients and payment of salaries to the workers.(g)Insurance advisor.He will provide insurance support against motor vehicle risks such as accidents, theft andother risks associated to motor vehicle 3rd party.Organization structure tableMANAGERTRANSPORT DIRECTORROAD AND TRANSPORT SAFETY CONTOLLERMOTOR VEHICLE ASSESSORCHIEF HEAD OF DRIVERS
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PROJECT REPORT-SERVICE DELIVERY MANAGEMENT OPERATIONS FOR AHOSPITALITY VENUEACOUNTANTINSURANCE ADVISORThe agency will be working operating 24/7 by following the set rules and regulation set by the Australian transport regulatory Act. The main core and peripheral services of the agency are achievable if the report is implemented accordingly.Core services There are a number of core services that the agency will offer to the customers are as follows.To offer public transport services to passengers from one destination to another.To provide car rental services to interested customers at agreeable rates and time frames.Offer holiday tourism travel services to organized groups such as company staffs, students and family members.Offering tour and travel services to organizations holding various events such as wedding ceremonies, funerals services and other ceremonies such as graduations and social conferencing organizations.There are other bundle of services that the agency will be willing to offer to the customers. Theseservices are referred as periphery services.Offering impartial travel advice to the customer.Coordinating travel details to the customers.Assisting our customers with booking travel timetable.Suggesting tourism attraction areas to the tourists.Luxury direct line tour and travel agency also aim to raise more income from the following areasthat are highly corresponding to tour and travel.Commission paid for booking of rental vehicles Cruise lines incomeIncome from hotel and tour operationsSale of insurance Sale of travel guidebooksSale of public transport time table and money exchange.
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