Research Report: Talent Management in Tour and Travel Industry

This research project investigates the critical role of talent management within the tour and travel industry, focusing on the company Neilson. The report begins with an abstract and executive summary, followed by an introduction outlining the research aim, objectives, and questions. A literature review explores the basic concepts of talent management, potential implementation issues, and effective strategies. The methodology includes a Gantt chart and work breakdown structure to manage the research process. Data interpretation and analysis are presented, leading to specific recommendations for Neilson's management team. The report concludes with a reflection and overall conclusion, referencing the findings and providing insights into the importance of talent management for organizational success. The research utilizes questionnaires to gather primary data and inform the analysis, offering practical suggestions for enhancing talent management practices within the company. This research is a detailed analysis of talent management and its implications in the tour and travel industry, with a specific focus on the company Neilson.

Research project

Abstract
It is the research project is to ascertain in detail “analyse the overall importance of talent
management process in an organisation of tour and travel industry”. In order to enhance the
understanding about the topic an organization is taken as the base company which is Neilson. In
the present report, researcher conduct various activities in order to perform their task and attain
the goal within limited time period. In order to complete the whole research in an effective
manner, two methods are selected by the researchers with the help of which information’s are
being gathered. Along with this, questionnaires are also developed by the researcher in order to
conclude the whole research. In addition to this, some recommendations are also going to the
management team of the company on the basis of whole research so that they can perform all
their functions in an effective manner.

Table of Contents
Executive summary .........................................................................................................................1
INTRODUCTION...........................................................................................................................5
Research aim: “Aim of this research is to analyse the overall importance of talent
management process in a organisation of tour and travel industry” A research report on
Neilson........................................................................................................................................5
Research Objectives:...................................................................................................................6
Research Questions:....................................................................................................................6
Rationale of research...................................................................................................................6
LITERATURE REVIEW................................................................................................................7
Basic concept of Process talent management in travel and tourism...........................................7
Various issues which can arise in course of implementation of process of talent management.8
Strategies for effective implementation of process of talent management at the workplace......9
RESEARCH METHODOLOGY...................................................................................................11
Gantt chart:....................................................................................................................................11
Work break down structure............................................................................................................12
DATA INTERPRETATION.........................................................................................................16
RECOMMENDATION.................................................................................................................31
REFLECTION...............................................................................................................................32
CONCLUSION..............................................................................................................................32
References .....................................................................................................................................33

INTRODUCTION
Talent management is a process which si associated with how organisations are able to
manage their human resource. This is process which is systematic and also related with how
employees are hired in their organisation. There are many steps which are a part of this process
of selecting and retaining employees. The process gets started with planning and ends with the
transition of employees (Akbariani, Farhadirad. and Abachian Ghassemi, 2016). Many different
functions are part of this function such as identity of individual, recognition and providing a
research to employees so that there is designing of respective roles according to requirement in
the organisation. This process has many advantages such as it helps in accomplishing vision,
retaining of employees for a longer duration of time, strengthening of structure of human
resource and proving a competitive advantage to the organisation. This is a report which is based
on travel and tourism industry and the company selected is Neilosn which is a UK's leading
holiday provider and is one of most preferred Companies in tour and tourism sector. This is a
Company which is always willing to attract best talent and retain them in business for a longer
duration of time (Beamond, Farndaleand Härtel, 2016) . This is the reason hwy talent
management has become very important for these organisation. There is always a requirement of
a of hard-working and enthusiastic workforce who can always provide best contribution towards
achievement of organisational objectives. This report is based on various objectives which a
related with management of talent in the organisation. In this report, questionnaire is going to be
developed so that primary data will be gathered in order to complete the whole research. Along
with this, recommendations will be given to the management team of the company so that they
can enhance their efficiency and performance in an effective manner and produce positive
outcome within stipulated time frame.
Research aim: “Aim of this research is to analyse the overall importance of talent management
process in a organisation of tour and travel industry” A research report on Neilson

Research Objectives:
 To understand basic concept of talent management in tour and tourism sector.
 To analyse issues which can arise in course of implementation of process of talent
management.
 To develop strategies for effective implementation of process of talent management at the
workplace
Research Questions:
 what do you understand by basic concept of talent management in tour and tourism
sector?
 What are various issues which can arise in course of implementation of process of talent
management ?
 What are commonly used strategies for effective implementation of process of talent
management at the workplace ?
Rationale of research
Major objective this research is to make appropriate analysis of how the process of talent
management is implemented in a organisation. There are many Companies which are functioning
in travel industry and talent management is very necessary for smooth running of such
organisations. This is a report in which there is careful analysis which has been made can help in
drawing of some conclusions such as how organisation can retain their competent workforce in
their organisation for a longer period of time (Cappelli and Tavis, 2016). This will also help in
utilisation of resources in a more optimum manner. There are many different aspects which are
related with the process of talent management in organisations which have to be understood in
detail so that it can have positive implications on management of employees. There is also a need
for understanding of nature of human resource in their organisation. It is the employees in every
organisation who are solely responsible for achievement of their objectives in the given time

frame and it is duty of management that they have to properly manage them for achievement of
those objectives.
Gantt chart:
This is a 2-d presentation of data in which date is mentioned of different projects according to
theirs starting time and ending time. This is very helpful in development of strategies by a
organisation (Chabbar, and Chami, 201) . It is also one of essential tools which is used by
researcher so that they are able to accomplish their gaols & objectives according to available
time period. In present report also Gantt chart is used by researcher in drawing of results and
outcomes. This will assist in identifying whether the activities are performed on the set time
period or there is any kind of delay or issue faced by them.

LITERATURE REVIEW
Basic concept of Process talent management in travel and tourism
With view points of “Prachi Juneja” Talent management is a process for identifying the
vacant position, hire new candidates and develop new skills in the employee and retain them for
the long period of time. People are the most important resource in the organisation so right
candidate should be selected in the management team (Sanda, ., Anigbogu and Molwus, 2016).
In the competitive market, talent management has become the key strategies to identify and fill
the gap in the organisation. Here process regulates the entry and exist of the employees in the
management team. It has a different stages in the talent process such as requirement in team, it is
a preparing stage of identifying the talent place in the organisation. Under sourcing the talent,
candidates are target and match with the required skills and knowledge. This is a main activity in
the management to search for the best suitable candidates for the better of the enterprise.
Attracting the talent is another important thing as best employees are chosen for the manger then
hiring process start in the team. Under selection process, candidates are having first round with
the interview here candidates are examine under the skills talent and few are selected for the
next process. Further they are provided with the training and development programs where they
can improve their skills and increasing the skills and knowledge about certain subjects. After
training the employees, company tries to retain such employees in the organisation. retention
depends in various factors such as pay package, job specification and personal development
(Shrivastava, 2018). The talent team give promotion to best performance in the project and
motivates them to increase their outcomes in the organisation. Performance appraisal is a
measure to check the performance of the employees and see how much Responsibility they can
handle in the workplace. Employees have a great career in the organisation and are at the peak
of their career, after serving for longer period of time in the organisation. Employees wants to
exit from the company, they can exist by retiring from the work. Therefore, it has been
concluded that talent management play very essential role as it mainly focuses on placing right
candidate on the right place at the right time. By using this approach, managers can easily fill the
vacant job role in an effective manner and produce positive results.

With instance to Neilson company, uses talent management process to as a important
resource for the human resource in the firm. Selecting the best candidates from the market is a
top priority for any organisation in recent time. Choosing best employees are never ending
process in the organisation as their help in achieving goals and objectives (Singh and Sharma,
2015). Talent team follow steps to hire the right candidates and make such employees to be more
attracting in their outcomes. All the organisation present in the environment focus enhancing the
human resource in its management team to make best use of human forces in the organisation to
achieve the goal and objectives.
Various issues which can arise in course of implementation of process of talent management
As per the view point of (Sparrow, Hird and Cooper, 2015), it has been said that there
are various issues faced by the managers of an organisation in order to managing talent of the
staff members working within the company. Talent management is one of the method which is
implemented by the managers where they identify vacant job position, hire capable and suitable
individual for the job role. It is a systematic method where managers have to fill the vacant job
position so that best and suitable person will be hire in order to accomplish there goals and
objective in an effective manner. Some of the major issues faced by managers includes high
pressure for working in an effective manner. It is the method where managers of the company
identify the job position for which individual are required to fill the vacant job position, for this,
managers develop skills and expertise of the individual person according to the requirements of
position and retain them for a longer period of time. Along with this, it has also been said that
there are some employees who have skills and capabilities in order to perform their work but
they are not working in an effective manner which might affect the overall performance of the
company. Due to demotivation and dissatisfaction of staff members, efficiency of staff members
is affected. On the other hand, it has also been examined that if talent management strategy is
adopted in an effective manner within the organisation, it will produce positive results and help
in gaining competitive advantages.
These are the issues which are mainly faced by the companies while they implement
talent management strategies within their workplace. Along with this, another issue faced by
managers while implementing talent management strategies, is that there is not effective
leadership strategies adopted by them in order to motivate and encourage their staff members.

Therefore, it is very essential for the management team of the company to adopt effective
leadership style so that they can enhance the skills and capabilities of staff members in an
effective manner. Every business organisation have their own goals and objectives which are
required to be attain by them in an effective manner. Every individual have their own skills and
capabilities which are quite different from the objectives of the company therefore, managers are
required to adopt the effective leadership style so that they can motivate their staff members in
an effective manner.
For example in Neilosn, higher authorities of the company are willing to develop
effective and adequate efforts with the help of which they can enhance their profitability. Job
satisfaction is one of the most crucial element which highly reduces the profitability as well as
performance of the company in a negative manner (SSparrow and Makram, 2015). This will
affect the brand image of the company in an adverse way which reduced their income level as
well as market share of the company.
Strategies for effective implementation of process of talent management at the workplace
as per the view point of (Taylor, 2018), it has been said that talent management is one of the
element of human resource management where its basic functioning is to acquire, retain, select
as well as recruit high skilled and talented individuals within the workplace. There are ample
number of approaches which need to be adopted by the managers of the company so that they
can develop best and most suitable plan for the process of talent management. It has also been
identified that there are ample number of strategies and policies which need to be used by the
management team such as increasing the understanding of job descriptions for a specific
individual of staff member). It is very essential for an individual to fit easily within the
workplace and adopt the working culture in an effective manner. It is the factor which highly
influences the performance of the employees. Best and most effective strategy is Categorisation
of candidates cultural fit. In addition to this there are some other approaches used by the
management team where they provide training and development sessions to their staff members
with the help of which they can enhance the performance and productivity of the company.
Along with this, it is the strategy with the help of which efficiency of the worker will be
enhanced in an effective manner. But on the other hand, sometimes by using such strategies
within the organisation might create negative environment such as conflicts and disputes. All

these might affect the overall outcome in a negative manner. Furthermore, one of the other
strategy which is required by the management team of the company is listening to the staff
members and taking their thoughts and opinions. This will help in order to perform their task in
an effective manner by analysing various thoughts and opinions. Along with this, it will assist in
enhancing the participation of staff members within the decision making process (Thunnissen,
M., 2016).
All these strategies plays very essential role in order to perform their functions in an
effective manner. Therefore these strategies must be adopted by the staff members in order to
perform all the talent management functions in an effective manner. This will assist the
managers in order to attain competitive advantage at the marketplace available at the external
environment.
Conclusion:
With the help of above mentioned literature review, it has been said that talent
management is one of the most essential process used by every business organisations. Talent
management aid in filling the vacant job position, retaining potential staff members for a long
period of time. Along with this, it has been examined that there are various issues and problems
faced by managers while implementing talent management strategies within the organisation.
Ineffective leadership style affect the overall execution process in a negative manner. This as a
result affect the whole performance in a negative manner.