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Leadership and Change Management Assignment - Hilton hotel

   

Added on  2020-10-23

12 Pages3517 Words163 Views
PROJECT

Table of ContentsEXECUTIVE SUMMARY 3INTRODUCTION3MAIN BODY3a) Identify and analyse the leadership styles which have been adopted to deliver the organisation’s change programme to date3b) Discuss potential resistance to change that key stakeholders may experience and how you would manage an effective communication strategy to overcome this resistance6CONCLUSION9RECOMMENDATION10REFERENCES11

EXECUTIVE SUMMARYLeadership and change are both co-operative to each-other in context with business benefits andits growth for longer duration. These two concepts are interlinked to itself and contributes for ownoutcomes (Ulhøi, Song and Niu, 2016). The purpose of this report is to know leadership style which isrequired in condition of change process implementation into the business activities and also leadershipapproach has been explained in this report for valid conclusion. Apart from this, there is a discussionover a resistance to change which has impacted Hilton hotel on larger basis and also series of steps ormodel understanding in order to make common dialogue between management and hotel'sstakeholders. Lastly, this report has put its emphasis n clear understanding and explanation about theconcepts.INTRODUCTIONLeadership is kind of tool which has played a necessary role in development of people and otherentities, this is why because of its forces to inspire a person or organisationto perform to gain businesscompetitiveness (Khan, 2016). Along with this, leadership has resulted into development of change inorder to implement it in given period of time and also empower an individual person through increasedtask or work accountability. This report will cover Hilton hotel which is UK based leading hospitalitybusiness and well known for its higher customer satisfaction along with brand image.Apart from this, report will be carry on implementation of changes programmes in an effectiveways, discussion over the matter of leadership style such as democratic, autocratic etc., and its suitablescope for business benefits. Also, report will put it focus over potential resistance to change thatparticular stakeholders experience, while in process of change programmes.MAIN BODYa) Identify and analyse the leadership styles which have been adopted to deliver the organisation’schange programme to dateLeadership is an ability of an every company's sector of management to set and accomplishvarious challenging goals, take a suitable swift and decisive actions, overcoming or solution to thecompetition along with inspiration to other for performing capabilities or efforts (Yasir, 2018). Also,leadership has been resulted into implementation of a change in organisation at an optimised level, ifbusiness entity is looking for implementing the defined into an organisation functioning and also for itsown benefits. In other words, leadership can be either group based or empower of single entity only. In

context with Hilton Hotel, this leading hotel comes up with various change programme such as loyaltyprogramme, room key technology and cutting environmental footprints (ten Have, 2016). Thesechanges are operational necessity of the hotel to make its operational aspects at profitable and attractmore and more customer. On the same side, there are various barriers which has been found throughKotter's 8 model such as limited understanding, negative attitude of an employee's, poorcommunication and lack of trustable management. In Hilton hotel, this was happened, because ofineffective in a rules which has led non-responsive functioning from both employee's and managementon the higher basis. Also, such barrier are not good for advantage of the firm. Hence, in that case,instant solution is a need and on rapid basis. It was also noticed that, given barriers are linked toineffective management and lack of best management approach, so as to implement changes on anearly to save both time and cost of the firm (van der Eng, 2018). During this, it was identified that,leadership styles was missing, which would assist Hilton hotel for making its brand image very popularwithin an entire globe.To implement given change programmes, there are various leadership styles such as autocratic,democratic, Laissez-Faire and transformational leadership. This is a good option to have discussion forall four leadership styles to have one major choice to be implement to led changes adaptation for thelonger period of time. In context with Hilton hotel, explanation over a leadership styles are as follows”Autocratic leadership: This is a style of leadership, in which a power is lies with one commonentity or any single person. That person control an entire environment of an organisation and also takesdecisions in its own. There is no as such priorities to other team members or person over asking for anappropriate solution as well as remedy of any specific solution. Actually, this sounds as recipe forbusiness defeats and decline of the brand image on the higher basis. In context with Hilton hotel, thisstyle will be suitable, when going through change management or occupying results from this.Democratic Leadership: This is a growth oriented style, where every person is empower totake or share separate views, opinions or ideology in the process of decision making along withbringing independent power to each and every person of an organisation (Van Rossum, 2018). In thisstyle, team member are majorly advised to share their own set of idea's, opinion or views for enablingthe common understanding among every individual person to take growth oriented. In context withHilton hotel, this style is suitable along with capability to led change management for beneficial ofhotel.Laissez-Faire leadership: This style of leadership is typically provides lower results, because

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