Property Management for Investors | NREL Real Estate

NREL Real Estate is a 'best practice' real estate agency offering quality services in sales and property management. Our experienced team provides quality property management of your investment, sales appraisals, and more. Contact us for more information.

Property Management
Information for Property Investors
NREL Real Estate Phone: [phone]
Fax: [phone]
Email: [e-mail]
Internet: www.reaa.com.au
V1

r
We are the leading office in your
area. We make no secret that
we’re not the cheapest in town,
but we are proud to say that we
are simply the best with our quality
control systems, high professional
standards and ethical values.
After all, we have been getting it
right for many years.
That’s why we keep winning the
top awards for our Property
Management Service.
• 2013 – Winner
‘Property Management Zone
Award’
• 2013 – Winner
‘Property Manager Zone Award’
Total Property Centre
If you are considering investing in
Property our office has been
operating for more than 30 years.
Our experienced and active team
members are available to discuss
your needs in any facet of real
estate.
NREL Real Estate provides the
following services – all under the
one roof.
• Quality Property Management
of your investment
• Sales appraisals
• Sell your Property
• Purchase another Property to
expand your investment
portfolio
• Refinance or obtain finance –
Our buying power equals
great finance packages
Whether it is sales, finance or
Property management – we cove
it all.
2
NREL Real Estate
Company Overview
A word from the Principal,
Brendon Walsh
NREL Real Estate is well known
throughout the area as a ‘best
practice’ real estate Agency
offering quality services in
sales and Property
management.
Our office has built a
reputation of providing
outstanding service.
Community and Industry
involvement is important to
us, as are ethics and old
fashioned values.
Our dedicated team have
achieved the following:
2013- Winner
‘Top Selling Agency’
2013 – Winner
‘Best Presented Office’
2013 – Winner
Highest funds raised ‘Pink
Ribbon Day’
CompanyOverview

NREL Real Estate
Staff Profiles
Property Manager
Denise Stanley is your first point
of contact regarding your
Property. Denise’s sole purpose
is to ensure that your investment
Property is being efficiently looked
after, including maintenance,
rental reviews and arrears. Denise
brings a high level of experience,
professionalism and efficiency to
the team.
NREL Real Estate assures that
you receive a quality applicant for
your Property, in the shortest
possible time and at the highest
possible price. We want what you
want and understand that
feedback to you during the
vacancy period is paramount.
Denise‘s negotiation skills mean
we always strive to achieve the
best results for you.
Commitment to Standards
National Real Estate Learning is a
‘best practice office’ in every
regard – training, technology and
commitment to high standards.
All team members attend
structured and on-going
development programs to ensure
their knowledge and skills are
always at the peak of the industry.
Assistant to Property
Manager
has extensive experience in
customer service and
management of accounts and
maintenance to ensure your
property receives the attention it
may require.
Denise Stanley has extensively
worked within the Property
management industry for 20
years.
Denise has won many
significant industry awards
over the years including
‘Property Manager of the Year’
in both 2012 and 2013.
Denise’s position is to oversee
every facet of the Property
Management business and to
ensure that you are receiving
the very best service Denise is
constantly monitoring the staff
and implementing new
systems, enabling the business
to run smoothly.
Ali Awan

NREL Real Estate
Your choice for Property management
providing your Tenants with a 24-
hour service, 7days a week.
Service Guarantee
If you are not completely satisfied
within the first 3 months – we’ll
refund the management fees.
We’re different to other agencies –
we don’t give you empty promise,
most likely forgotten after the first
3 months.
We give it to you in writing, so we
are all aware of the level of
expectations. We survey both our
landlord clients and our Tenants
to continually improve our service.
Keeping you Informed
We understand that
communication is the key to our
relationship with you and whether
it is ‘good’ news or ‘bad’ news, we
won’t keep it from you!
We keep you updated with
progress and activity relating to
your Property and Tenants.
Direct email access to your
Property Manager is a quick and
efficient option available to you.
A 24-hour pager service is
available to handle any
emergencies promptly,
Copyright © Real Estate Dynamics
4
At NREL Real Estate, we know
what is truly important to
you… profit, protection and
communication at a fair price.
We’re not going to fill your
head with empty promises… or
your statement with hidden
costs.
But what we will do is open
our files, invite you to
examine our track record and
let you make a sound business
decision based on facts not
promise.
Ask the same of every Agent
on your ‘shopping list’ so you
can compare ‘apples with
apples’ to make an informed
decision.
It will become ‘crystal clear’!
All services are delivered in
accordance with the Property
Occupations Act and
Regulations 2014 and the
Agents Financial
Administration Act and
Regulations 2014.
OurPointsof Difference

Safeguarding Your Investment
A System for success
Careful Tenant Selection
Our job is to find the best possible
Tenant for your Property in the
quickest possible time.
Our detailed screening process
aims to establish that Tenants can
meet the responsibilities of the
Tenancy Agreement.
Tenant selection is in accordance
with laws covering Discrimination
and Residential Tenancies and
Privacy. We keep you informed of
applications, so you can take part
in the selection process.
Security is Paramount
Unlike many other Agents, keys to
your Property are not handed out
to prospective Tenants. We don’t
take that risk with your investment.
Detailed Entry & Exit
Reports
Before a Tenant moves in, your
Property Manager completes an
Entry Condition Inspection with a
carefully detailed report.
Photos of the Property are
available options at both the start
and end of the tenancy.
At the end of the tenancy these
documents help ensure your
Property is in the same condition
as at the start, fair wear and tear
considered, and that the Tenant’s
bond is disbursed appropriately
after a thorough Exit inspection.
Thorough Documentation
At the time of signing the Tenancy
Agreement we educate and
advise the Tenants of important
aspects of the Tenancy
Agreement and the Property itself.
We take care of all the
documentation and bond
lodgment to ensure all is in place
for a trouble free tenancy.
Copyright © Real Estate Dynamics
5
Your valuable investment
Property is safeguarded every
step of the way by professional
Property Management
personnel using a tried and
tested system that is under
constant review.
Every step has been refined
over years of success in
Property management starting
with Tenant selection,
inspection timetables, dispute
management and resolution,
programmed maintenance,
reports to investors and finally
appropriate disbursement of
Tenants’ bonds.
OurPointsof Difference

Safeguarding Your Investment
A System for success
away from you!
Programmed Inspections
We take care of your Property’s
maintenance and repairs as if it
were our own.
The purpose of the inspections,
are two-fold:
Firstly, to bring to your attention
any immediate maintenance
needs and secondly, to inform you
of any preventative maintenance
or refurbishment that may be
beneficial. Owners can then
forecast and budget accordingly,
for any upgrading work suggested
in the report.
Maximising Income
Neglect of minor repairs can often
lead to major expenditure and the
loss of a good Tenant. Our
attention to maintenance will
ensure that problems are resolved
quickly, by qualified tradespeople
and at a reasonable price with a
limit determined by you.
Savings and Reliability
We have a large pool of highly
skilled and fully licensed, reliable
tradespeople who can get the job
done and at the right price.
Trained to Handle Disputes
In those occasional disputes with
Tenants we act as mediator
between you and the Tenant, and
if needed, we refer to Dispute
Resolution Services.
If the dispute continues, we can
attend the Small Claims Tribunal,
on your behalf. The Tribunal is an
independent third party to hear the
dispute and make a decision on
the matter. We are well trained to
handle such situations and know
how best to represent you before
the court.
We take the stress away from
you!
We start as we mean to end –
thorough, educated, detailed,
timely, responsive and helpful.
Should any issue arise, our job
is to provide the best possible
solutions for the best
outcome.
OurPointsof Difference

Marketing Achievement
Your guarantee of performance
of prospective Tenants
Marketing your Property
Finding the best Tenants for your
valuable investment Property is
supervised by our specialist
Leasing Consultant.
This Property management
professional is not out chasing
arrears or arranging maintenance.
Our Leasing Consultant is working
all day, every day finding the right
Tenant for your Property.
Finding the Right Tenants
Our high profile office, right in the
heart of the City, enjoys a high
volume of Tenant enquiry due to
our size, location, reputation and
internet presence.
NREL Real Estate exposes your
Property to the widest possible
number of prospective Tenants
through every available resource.
• Window display lit 24 hours, 7
days a week
• Detailed Rental List includes a
photograph of your Property
• Email and fax rental listings
to prospective Tenants
• Advertising in the Local Paper
• Internet with up to 5
photographs
• Property signage
• Your Property is included in
our Reception Brochure
Album
• Extensive database
Marketing success means more
to you than just knowing you
are dealing with an industry
leader.
It means that you are
represented by a dynamic
team that finds Tenants for
your investment Property… and
finds them fast!
As well as reaching out to find
the best Tenants, we find they
actively seek us out because
they know we have what they
want.
We manage a full range of
properties including, studios,
flats, highrise apartments,
townhouses, villas,
MarketingAchievement

Your Financial Well- - - Being‐ ‐ ‐
Our highest priority
Your Investment Working
for You
Our goal is to increase your
income and ensure your
investment is working for you!
We ensure you enjoy the highest
possible rent by regular
assessments that take into
account current market rents of
similar properties, the area’s
vacancy rate, condition of the
Property, quality of Tenant and
length of tenancy.
Your Rent in Your Account
Our fully electronic banking
facilities provide Tenants with
easy rent payment options.
We encourage and educate
Tenants to pay the full rent
amount due, not part payments.
However, should Tenants fall into
arrears, we know about it the
same day as part of our daily
arrears management routine.
Prompt action follows in
accordance with the Residential
Tenancies and Rooming
Accommodation Act, keeping you
informed throughout the process.
Accounting to You
Each month we forward you an
itemized statement showing all
rental income and payments
made on your behalf. We
electronically deposit your money
as cleared funds, into your
nominated account within 48
business hours. No waiting for a
cheque to clear!
We can also provide a fully
itemized Income and Expenditure
Summary.
There is one reason why
people invest in Property – to
protect and grow their hard
earned wealth.
After all, that is what you
expect, what your investment
needs and what we offer.
FinancialWell-Being

Fair Fees
For our quality services
Fees
Our fees are based on the number
and type of Property management
services you need us to provide
and what we can do for you
personally.
Every Property is different and we
tailor a management package
specifically for your requirements.
We look forward to having the
opportunity to discuss your
personal needs and the range of
our services.
Our fees are fully tax deductible.
Fees for the management and
letting of residential
properties reflect the quality
and level of service we offer.
We don’t work for free, but
we guarantee that we do not
cut corners to make ends meet
as many Agents do with
reduced fees.
We charge a fair and
reasonable price for a
thorough and professional
Property management service.
FullyTax Deductible

What other investors say about us…
Don’t take just our word for it!
on request.
Your professionalism and quick
attention to matters, has
completely changed my view of
real estate Agents.
Anne B
We would like to thank you for the
excellent management we have
received over the years and to
express our thanks for making the
experience a hassle free one. We
have no hesitation in
recommending your office to our
friends.
Jonathon Z
Thank you for managing our home
so well, It gives us peace of mind
being so far away.
Maxwell D
Everything has always been
handled in the most timely and
professional manner.
Debbie L
Communication is very
responsive. Excellent service.
Fiona D
I want to thank you for all the
ways that you have looked after
the management of our
investment Property. I have been
a very happy customer.
William W
Thank you for your professional
approach in looking after our
house and rentals.
Joey R
Be assured, we value the high
quality service you give.
Lisa D
All rent continues to be on time.
Thank you!
Dominic T
Thank you all for nothing but
pleasant experiences.
Theresa R
Testimonials verified
Rather than let us tell you how
good we are at NREL Real
Estate, you should hear from
the people who really
matter…our Lessors … our
Clients.
These Client testimonials are a
sample of the many comments
we receive ….
WhatOtherInvestorsAreSaying
Name
Title
Mobile
Ali Awan
Assistant to Property Manager
[phone]