Understanding Organisations and the Role of Human Resources - Prudential PLC

Understanding Oragnisations and the Role of Human Resources
Prudential PLC

Table of Contents
Task 1....................................................................................................................................... 2
Prudential PLC...................................................................................................................... 2
Products/Services.................................................................................................................2
Customers and their needs.................................................................................................. 2
Purpose, Goal, target and financial structure.......................................................................2
Analysis of external factors and their impact on the company............................................3
Task 2....................................................................................................................................... 4
Structure and Functions of Prudential PLC...........................................................................4
Coordination between functions of Prudential PLC for optimising performance.................4
Organisational Culture and its impact..................................................................................5
Task 3....................................................................................................................................... 6
Role of HRM/L&D activities in the achievement of organisational goals.............................6
Role of HRM and L&D professionals in support of line managers and their staff.................7
References................................................................................................................................8
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Task 1
Prudential PLC
Prudential PLC was founded in 1848, and it is a British multinational life insurance
organisation (Prudential, 2018a). The corporation operates in the financial services industry,
and its headquarters is situated in London, UK. The company has over 26 million customers,
and it has assets of over £669 billion under its management as of 2017 (Prudential, 2018b).
Currently, the corporation is one of the market leaders in the financial market.
Products/Services
The corporations provide a number of financial products and services to its customers that
include annuities, investment management services, retirement-related services, consumer
finance, life insurance and mutual funds. The company offers these products and services
globally with major operations situated in different areas of Asia, Latin America, Europe, the
United Kingdom and the United States (Bloomberg, 2016).
Customers and their needs
Customers of Prudential PLC is divided into three segments which include:
 The increasing number of middle-class people in Asia who have needs relating to
health and wealth products
 The baby boomer generating in the United States who have needs relating
retirement income solution
 The ageing population situated in the United Kingdom who have needs of savings
products (Prudential, 2018c)
Purpose, Goal, target and financial structure
The company’s goal is to become the market leader in the financial services field and
become a trustworthy partner of its customers. Its purpose is to achieve financial prosperity
by targeting its customers and providing them innovative solutions for protecting and
growing their wealth. The current P/E of the company is 19.53, and its total debt to total
equity is 73.27. The price of sales ratio of the company is 0.57, and its return on total
investment is 9.01 (Market Watch, 2018).
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Analysis of external factors and their impact on the company
 The volatility in the industry and negative economic conditions resulted in negatively
affecting the interest rates, investments and equity markets. These factors have a
negative impact on the business of Prudential PLC, and it affects its profitability
(Financial Times, 2017).
 The company operates in the highly competitive market and the taste and
preference of customers quickly changes which affect the sustainable growth of the
corporation.
 Its business is affected by fluctuations in foreign exchange rates because its
operations are situated across the globe. Any significant change or fluctuation in
exchange rates resulted in negatively affecting the financial position of the
corporation in foreign countries.
 The corporations have to comply with a number of government regulations, and any
changes in the legal structure of the country have a negative impact on its products,
channels of distribution, capital and competitiveness. For example, Brexit affected
the European business of the company, and it is cutting its exposure to the capital-
intensive products due to rigorous European solvency regulations (Martin, Cohn and
Jessop, 2018).
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