Work and Well-being in Vocus Group

PSY611 Work and Well-being

Table of Contents
INTRODUCTION ..........................................................................................................................3
Overview.....................................................................................................................................3
Statement of issue and problem .................................................................................................3
Key components of solution........................................................................................................5
Critique........................................................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6
APPENDICES.................................................................................................................................7

INTRODUCTION
Overview
Vocus group is a large telecommunication company having about 4000 employees along
with 4000 contractors. A company runs two call centre for 24 hours a day one call centre is for
retail sales and other is for technical support. The company had make changes in to organisation
structure a year ago as a part of the process a company has terminated about 1000 employees
which has causes a burden on other employees who are left in the organisation. Also the senior
manager of the organisation who has made changes left the organisation after three month which
has created more difficulty for an organisation to implement this strategies.
The new managers who came to an organisation made changes as per the views which
afterwards creates a problems for a company. The employees of an organisation not easily get
adjusted in the new environment which impacts their performance also. As Vocus group the
employees which has been left is now suffering from increased work pressure which does not
impact their performance but it also affects their mental and physical health.
Statement of issue and problem
Sources of stress for employee
There are various sources of stress for the employees of Vocus Group that can affect the
employees satisfaction, performance and productivity. They are as follows:-
Workload:- This is one of the most obvious cause of stress at the workplace. As 1000
employees have been terminated from Vocus Group, the work pressure is now on the remaining
employees. The pressure from superiors that they want large amount of work completed in a
shorter span or can be said before deadline. High expectation and high workload imbalances the
performance and satisfaction of the employees and can even cause higher retention rate.
Job Insecurity:- This is one of the major factors for stress. Employees of Vocus Group
are insecure about their jobs as 1000 employees were terminated without any notice, so now the
remaining employees of the company have the fear of losing their jobs. Job insecurity cause
dissatisfaction among employees and they may possibly leave the organisation and join another.
If the employees are insecure about their jobs that will directly affect their performance and
productivity.