A Large Telecommunication Company Using PSY611 Work and Wellbeing

PSY611 Work and Well-being

Table of Contents
INTRODUCTION ..........................................................................................................................3
Overview................................................................................................................................3
Statement of issue and problem .............................................................................................3
Key components of solution...................................................................................................5
Critique...................................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Overview
Vocus group is a large telecommunication company having about 4000 employees along
with 4000 contractors. A company runs two call centre for 24 hours a day one call centre is for
retail sales and other is for technical support. The company had make changes in to organisation
structure a year ago as a part of the process a company has terminated about 1000 employees
which has causes a burden on other employees who are left in the organisation. Also the senior
manager of the organisation who has made changes left the organisation after three month which
has created more difficulty for an organisation to implement this strategies.
The new managers who came to an organisation made changes as per the views which
afterwards creates a problems for a company. The employees of an organisation not easily get
adjusted in the new environment which impacts their performance also(Kesavan and Gobi,
2018). As Vocus group the employees which has been left is now suffering from increased work
pressure which does not impact their performance but it also affects their mental and physical
health.
Statement of issue and problem
Sources of stress for employee
There are various sources of stress for the employees of Vocus Group that can affect the
employees satisfaction, performance and productivity. They are as follows:-
Workload:- This is one of the most obvious cause of stress at the workplace. As 1000
employees have been terminated from Vocus Group, the work pressure is now on the remaining
employees. The pressure from superiors that they want large amount of work completed in a
shorter span or can be said before deadline. High expectation and high workload imbalances the
performance and satisfaction of the employees and can even cause higher retention rate.
Job Insecurity:- This is one of the major factors for stress. Employees of Vocus Group
are insecure about their jobs as 1000 employees were terminated without any notice, so now the
remaining employees of the company have the fear of losing their jobs. Job insecurity cause
dissatisfaction among employees and they may possibly leave the organisation and join another.
If the employees are insecure about their jobs that will directly affect their performance and
productivity(Anthony and et.al., 2017).

Management Style:- Changes in management can be a factor for stress at the
organisation. There is mismanagement in Vocus Group as there is poor communication and
employees are not included in decision making process, in this way the workers don't feel
supportive, lack motivation and trust on their superiors. This can lead to dissatisfied employee
with low morale. This can even lead a way to conflicts and disputes in the organisation.
Minimal Support:- It is important for the employees to know that they totally supported
by the superiors. In Vocus Group, this can be issue for stress in employees as the management
doesn't support the decisions of the workers and this can lead to frustration in employees and can
lead to high employee turnover. It leads to arguments in between employee and organisation.
Work- Life Balance Issues:- This can be source of stress for the employees at Vocus
Group as they have facing excessive work pressure that will lead to work like imbalances as the
employees have to work overtime to finish the work that too without any extra pay. So this is
very disappointing for the employees. This type of stress can affect the individual emotionally
and physically(Duggirala and et.al., 2016).
Organisational Change:- Organisational change impact employees in a different
manner. The whole structure of Vocus Group would be changed after the termination of the
employees. Hierarchy of positions will be changed and it is not necessary that everyone feel
comfortable around everyone. Immediate termination has change the policy, procedure and
culture of Vocus Group.
No Feedbacks:- It is a possibility that the management doesn't provide with feedbacks to
the employees about their work. This will cause stress as employees have no idea how they
perform. Employees want to know that how they are performing or whether they are up-to the
standards or not. In Vocus Group employee are facing this issue and can be developed as stress
in them.
How stress impacting their engagement, satisfaction and retention
The absence of proper management within an organisation creates a high level of stress
among employees. Termination of employees has created a stressful work environment in a
workplace which has affected employees performance. An employees who are currently engaged
with an organisation feels emotionally and physically exhausted which results in low level of
employee engagement and results in increase in employees presentism in work place(Mishra and
Agarwal, 2016). The increase in work load results in stress among employees. As per the views