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Public Services in Contemporary Society

   

Added on  2021-02-19

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Public Services in ContemporarySociety

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Describe the development of public services.........................................................................1P2 Outline of development of The Royal Bank of Scotland.......................................................4M1 The ways in which contemporary practice sits within a tradition of historical practices.....4D1 Contemporary issues within development of public services...............................................5TASK 2............................................................................................................................................5P3 Operational structure of The Royal Bank of Scotland...........................................................5P4 Explain how the public sector is held accountable for its actions and directions bothoperationally and strategically....................................................................................................6M2 Structure of public sector organisation with reference to responsibilities............................7TASK 3............................................................................................................................................8P5 Explain the types of sources of funding available to the public sector..................................8P6 Identify how funding is allocated to different public sector organisation.............................9M3 Impact of funding from different sources and its allocation within public sector................9TASK 4............................................................................................................................................9P7 Define the strategy, structure and role of public sector organisations...................................9M4 Impact of proposed changes upon society in which public sector serve..............................9D2 Analyse the allocation of funding within public sector and impact of funding, structureand strategy on the sector..........................................................................................................10CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11

INTRODUCTIONIn present time, digital technology is said to be one of the crucial element that hasinfluenced business organisations that are dealing in any sector like public, private or voluntary(Lovan, Murray and Shaffer, 2017). Basically, with the help of digitalisation companies haschanged the whole scenario of performing the business operations, customer service offering andmany more. Along with this, when it comes to marketing, customer service or any otherdepartment of a business organisation, it is being analysed that use of technology has impactedpositively. Report will cover the content and i.e. “To analyse the influence of digital technologyalong with its role while offering public services within the contemporary society. On the otherside in the assignment, public organisation which has been chosen i.e. Royal Bank of Scotland,which is serving financial and banking services in UK and in other European countries. Report isgoing to be enclosed with development of public services, contemporary issues withindevelopment of public services, operational structure and lastly, allocation of funding withinpublic sector and impact of funding, structure and strategy on the sector will also be enclosedwithin the assignment.TASK 1P1 Describe the development of public servicesDevelopment is said to be an element, which plays an important role for every singlebusiness organisation and aid in sustaining in the market or to keep up the interest of customerstowards products and services offered by them, Basically, digitalisation could be considered overhere as a crucial factor which has helped business companies in bringing the development amongdifferent range of services through changing them from traditional to updation (Smith and Wong,2016). It has been analysed that, the basic reason behind this is to meet all the requirements ofcustomers and current trends as well. If it is talked about banking or financial business sector,digitalisation has led public organisations to bring change amongst the services offered by them.Here, change can easily be seen where Banks of England or from any other country hasdeveloped mobile application where, user could easily perform online transactions. This hasbasically helped not only to the customers but to the banks as well in many ways (Digitisingpublic services in the UK: An introduction, 2019). This could be understood with a goodexample where, previously an individual (client of bank) would require to visit the Bank in order1

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