Development of Public Services in Contemporary Society

Public Services in
Contemporary Society

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Analysing the development of Public services. ..................................................................1
P2. Analysing the development of British petroleum................................................................2
TASK 2 ...........................................................................................................................................4
P3. Identifying the operational structure of British petroleum ..................................................4
P4. Analysing the way public sector is held responsible for its activities as well as directions
both operationally and strategically............................................................................................6
TASK 3............................................................................................................................................7
P5. Types of sources of funding available to the public sector organization. ...........................7
P6 Identify how funding is allocated to different public sector organizations...........................9
P7 Describing the strategy, structure and role of British Petroleum........................................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Public service is basically services which is provided by government to domestic people.
Contemporary society can be referred to as setting characterized by technological innovation.
The main motive of public enterprises is to provide basic services as well as facilities to people.
Emergence of the digital technology has bought positive change in the way the services are
delivered by public sector organization. Advancement in technology has enabled public
enterprise to improve the quality of services being delivered to people. Some of the technology
such as MIS and artificial intelligence has made significant contribution in assisting public
enterprise in increasing the productivity.
The report has focus analysing the way digital technology has influenced the service
provision of the public sector organization in context of British petroleum. It is basically a most
popular oil and gas company in UK. Study also emphasizes on analysing the operational
structure of public sector organization. The strategy which is utilized by the public sector
enterprise will be highlighted in the assignment. Objective of assignment is to the way funding is
allocated for different public sector firm.

TASK 1
P1. Analysing the development of Public services.
Public services are services which are provided by government. Public sector in United
Kingdom has undergone drastic change after the digitalization. Advancement in technology has
provided public enterprise with an opportunity to provide more services as well as facilities to
customers. But with the advancement in technology the expectation of the customers from the
public limited companies are increasing. People in the society wants to have access to products
or services offered by public limited firm irrespective of time as well as place. It is considered to
be as a bigger change which public enterprises required to bring, as all the work in such firms
was done manually as well as offline (Andrews and Ashworth, 2015.). For instance, with the
support of the digital technology, companies in oil and gas sector such as British Petroleum has
implemented the digital technology in order to provide online payment facilities to customers.
The advancement in the technology has enabled the companies in oil and gas sector to
facilitate innovation. Firms in oil and gas industry are enjoying the benefits of digitalisation.
As since many years business entities in oil and gas industry was dependent on huge amount of
data for discovering as well as developing the understanding about the potential of their
reservoir. The advancement in technology has enabled public limited firm in oil and gas industry
to explore as well as capture more production opportunities which has positive effect on their
growth. In addition to this, Emergence of digital technology, such as social media has provided
companies in oil and gas industry to gain the feedback from the customers, which can be
beneficial in terms of bringing improvement (Elston, 2017). It is the social media which has
enabled public enterprising in developing the understanding as well as meeting the expectations
of clients.
The advancement in the technology has positive effect on the development of public
services. It is the advance technology which has provided government with more effective ways
to protect as well as maintain infrastructure. In addition to this, advance technology has enabled
government to have safe as well as secure interactions with Citizens. In context of UK, legal
authority in nation is planning to implement the digital transformation project. ^The main aim of
government in relation to embedding of digital transformation services is to provide 86 digital
services top people in the society (Gatenby and et.al., 201). After the implementation of specific
project, people in the society will able to accomplish their objectives by just complying with