Introduction to Management

Introduction to
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Discuss the problem’s likely causes from a management and operational perspective including
any relationships with the other 4 problems................................................................................3
Put forward a 3-point plan for resolving the problem particularly in terms of improving the
quality of service, staff morale, operational efficiency and productivity to make the hotel
financially sustainable..................................................................................................................4
Support your answer with management and operations theories and principles ........................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Management can be defined as the key function in any of the business organisation which
helps to accomplish the goals in specific time period. It is necessary because it simply gives the
idea that how any of the problem with the help of planning and organising. In this specific
project the chosen organisation is The Imperial Hotel. It is the four-star hotel, located in London.
It is one of the international brand of chain hotel and performing well in the market. In context of
the file, first problem will be focused that why hotel is facing the problem related to poor guest
satisfaction. On that particular basis appropriate suggestions and solutions will be provided in the
file so that in future period of time company can perform better to accomplish their goals.
MAIN BODY
Discuss the problem’s likely causes from a management and operational perspective including
any relationships with the other 4 problems
The chosen problem is poor guest satisfaction. The management of Imperial Hotel is
unable to provide the services which are required by the customers whenever they visit any of
the hotel. Guest are having the complain that hotel is unable to provide the qualitative services as
their services are very slow, they are unable to provide the requirement of customers on specific
time period which is one of the major problem. Talking about the poor customer satisfaction it is
one of those problem within the premises of The Imperial Hotel that has been affecting them to
accomplish their goals. It is said that they are unable to deal with this problem (Noe and et. al.,
2017). Firstly, it is one of the reason that other problem has been also raised for example: the
management is trying to hire new employees to sort out this respective problem but in addition it
is raising the new problem as high labour turnover which is not allowing to earn reasonable
amount of profit.
If in any of the case company hire the additional number of employees for the purposes
of improving the performance, they even suffer in that particular case because this are the
situation where miscommunication and leave of employees increase automatically. In context of
The Imperial Hotel, London is also facing the similar form of problem where they are unaware
about the situation because in order to resolve the problem related to customer satisfaction they
suffer much and more (Anderson and et. al., 2018). Company is hiring new employees due to
which existing employees are also unable to give proper attention to their work.