Safety and Risk Management in Qantas Airlines

This presentation discusses the safety and risk management measures taken by Qantas Airlines for flight attendants. It explores the health and job risks faced by them and the safety measures defined by the company. The presentation also suggests ways to mitigate risks and involves stakeholders such as flight attendants, judging panel, human resource management, and health, safety, and environment management team.

Safety and Risk
Management
Qantas Airlines

 The airlines industry is an industry where the
organization takes up the responsibility to
transport the people from one place to other.
 There are basically three components in this
industry that are commercial, general and
military.
 The industry also provides freight services. The
companies present in this industry are
recognized with an air operating certificate or
license that is issued by government aviation
body (Brauer, 2016).
Airlines Industry

 The company is a flag carrier in Australia
which is also recognized as largest airlines
in the world by fleet size, international
destinations and international flights.
 The company was found in the year 1935
and is third oldest airlines in world. The
main head of the company is placed in
Sydney. In its journey, the organization has
faced various fluctuations.
Qantas Airlines

 Flight attendants or cabin crewmembers are
those members that primarily work to ensure
the safety and comfort of the passengers
travelling with them.
 These members of aircrew do not fly the fights
but hold direct contact with the passenger.
They are responsible for the increasing
satisfaction level of the passenger on flight.
 Both male and female form a part of the flight
attendant team of the Qantas organization
(Bahr, 2014).
Flight Attendants of
Qantas

 Harassment issue is one the biggest issues
that makes the employees face safety risk in
the environment. The safety of a girl is
reduced or nullified when the co-workers of
the employee re working to defame her name
to harass her.
 Another safety issue is the issue where other
employees of the company treat badly and do
not take care of flight attendants. This acts as
a safety issue for females in the society
(Sutton, & Haines, 2017).
Safety Risks

 The flight attendants are in constant
contact with the cosmic ionizing radiation at
flight altitude that increases the risk of
cancer in people.
 As these people are on flight for most of the
time that makes them prone to diseases like
Cancer etc. breast cancer, melanoma and
non-melanoma skin cancers are the specific
types of cancer that are found in flight
attendants (Bartsch, 2016).
Health Risk

 Along with this, irregular sleep pattern is
another major health risk with which these
people are affected. Irregular working hours
along with overtime work make the
employees exhaust.
 Resulting in which, they face many health
related problems in the environment. The
flight attendants are exposed to second
hand smoke that causes breathing problem
in them (Muir, & Harris, 2017).
Continue

 The flight attendants are constantly exposed to
the failure of risking the job. In cases when a
flight attendant get into a conflict with the pilot
of the company then everybody listens to the
pilot even if they are.
 This activity is performed because it is easy to
terminate a flight attendant than to terminate
a pilot. Further, the fact should also be noted
that flight attendants become a part of the
organization until their pretty face is not gone.
Job Risk

 The company Qantas has defined S.A.F.E (Safe Airlines
for Everyone) safety and risk management process
that governs diverse risk management activities in an
organization. The company has already developed an
Integrated Safety Management System (ISMS) that
governs the safety systems for the company Qantas.
 The system is inclusive of 12 elements along with the
corporate documents of the company. So, the system
states that it is the responsibility of the senior
management to systematically manage the health,
safety and environment issues present for the
employees (Qantas Group, 2009).
Safety Measure Defined

 So, in order to attain high-level performance
in HSE, the management has defined risk
management system and strategy. This
system identify the hazards present in the
case, outlines the specific strategies that
they can use for managing the risks in the
case.
 The facilities given to the employees are
managed and indiscrimination activities
with the people are strictly followed.
Continue

 Job safety analysis is also conducted in the
organization with an aim to identify whether
the company providing optimum amount of
work and environment to the employees or
not.
 Under this process, the task is being broken
up into various simpler steps with hazards to
identify and acknowledge each step and
measure the controls determined to reduce to
amount of risks in the job (Chang, Chen, Hsu,
& Hu, 2015).
Continue

 In order to quickly analyse the level of risk present
with the employees on board, the company should
take initiatives for them and define emergency
Preparedness and Occurrence Management systems.
This system should include the trustworthy people of
the organization with strong judging power.
 The flight attendant should explain the case to the
panel and then the panel should take action while
considering all the possible aspects present in
environment. This will reduce the level of threats for
the flight attendants from the pilots (Braithwaite,
2017).
Response to Mitigate Risk

 Safety interaction and audit should be conducted in
the environment so as to find whether the employees
are satisfied while working with the organization or not.
 The management of the company should aim to
provide equality through their actions and the
interaction of the employees with the management
should not be rumoured out between other employees
as well.
 Further, the company should also provide healthy
safety benefits to the attendants in order to retain
them and minimize the negative impact of radiations
as well.
Continue

Below mentioned is the list of stakeholders
involved in the given case:
 Flight Attendants (Cabin Crew Members)
 Judging Panel (senior managers)
 Human resource management
 Health, Safety and Environment
management Team
Involvement of
stakeholders

Thus, in the limelight of above mentioned
events, the facts should be noted that there
are different types of risk present in the
airlines industry that should be looked after
by the management. The organization chosen
for above analysis is Qantas Airlines and the
occupation chosen is flight attendants. The
presentation evaluates all the possible
measures of risk management related to the
case.
Conclusion

 Bahr, N. J. (2014). System safety engineering and risk assessment: a
practical approach. CRC Press.
 Bartsch, R. I. (2016). International aviation law: a practical guide. UK:
Routledge.
 Braithwaite, G. R. (2017). Attitude or latitude?: Australian aviation safety.
UK: Routledge.
 Brauer, R. L. (2016). Safety and health for engineers. US: John Wiley & Sons.
 Chang, D. S., Chen, S. H., Hsu, C. W., & Hu, A. H. (2015). Identifying strategic
factors of the implantation CSR in the airline industry: The case of Asia-
Pacific airlines. Sustainability, 7(6), 7762-7783.
 Muir, H. C., & Harris, D. (2017). Contemporary Issues in Human Factors and
Aviation Safety. UK: Routledge.
 Qantas Group, (2009). S.A.F.E (Safe Airline for Everyone). Group General
Manager OHS.
 Sutton, A., & Haines, F. (2017). The engineer's dilemma: A sociological
perspective on juridification and regulation. In Crime and Regulation (pp.
483-504). UK: Routledge.
References