Quality and Process Improvement

Running head: QUALITY AND PROCESS IMPROVEMENT
QUALITY AND PROCESS IMPROVEMENT
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Table of Contents
Introduction................................................................................................................................3
Principles of quality...................................................................................................................3
Total quality Management model..............................................................................................4
Cost of Quality...........................................................................................................................6
Quality tools...............................................................................................................................6
Comparison between two models for effective analysis of defect.............................................8
TQM model................................................................................................................................8
Quality Cost Matrix....................................................................................................................9
Suggestion and recommendation.............................................................................................10
Conclusion................................................................................................................................11
Reference..................................................................................................................................12

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Introduction
Quality improvement is a systematic approach to analyse the performance by
managers and workers and initiate efforts for improving the performance level. The quality
and process improvement helps to increase the profit margin and revenue of the company.
Some of the quality control tools are used by the company to build a valuable and enrich with
cost effective approach to achieve the organisational goals and objectives. Competitive
advantage denotes a firm’s ability to gain market superiority. With strong competitive
advantage, the company can be benefited by gaining customer value this results in financial
success with unique strategy and business sustainability. To achieve the competitive
advantage of the business, it should focus on the techniques which can reduce the cost and
improve the betterment of quality product. The quality improvement program in a company is
introduced to design and implement to enhance the potential for more profit. With quality
improvement approach, this leads to improvement in productivity level and also lowers the
rate of rejection of products. The purpose of this study is to increase the quality level of the
process and detect the defect in products.
Principles of quality
The manager of the company must be able to identify the problem for quality control
and determine what needs to be controlled by identifying the negligence and reduce the
source of variation. The manager needs to establish units of measurement to evaluate the
data, provide standards of performance and the actual performance (Allahbakhsh, et al.,
2013). This is to differentiate between the standard and actual performance and proceed with
required actions when there is a difference.
 Proof of the need: Managers of the company must focus on improving the quality to
increase the economy of the company. By collecting the data and information about

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poor quality, reasons for low productivity can help to identify the need for resources
for implementing quality improvement program.
 Project identification: In a project, management must convert the atmosphere for
constructive action.
 Organisation for breakthrough: Improvement in the organisation requires dedicated
responsibility for guiding the project. The management have some responsibility
towards the project which provides agreement for specific aim of the project.
 Diagnostic Journey: Diagnosticians are skilled persons in areas of statistics, data
collection and problem solving tools. Some projects needs full time diagnosis such as
six- sigma black belt. There is a need of special diagnosis for operator controllable
problems and management controllable problems.
 Remedial Journey: It contains an alternative option for optimizing total cost, to
implement remedial actions and deals with resistance for any change.
 Holding the gains: It involves new standards, effective procedures and workforce
training.
Total quality Management model
The total quality management is managed by top level management and employees of
the company to formulate sophisticated and effective strategies. There are several policies
that can achieve high quality products which meets customer satisfaction and improves
production. The successful implementation of total quality management model requires
extensive planning and effective participation in mentoring each task. Six sigma is an
effective business management strategy that visions to increase the quality of various
processes by eradicating the errors (Chakrabortty, 2013). Quality plays a vital role in the
achieving success of every organisation for a long run aspect.
There are two Six Sigma methods: