Managing Quality Customer Services

I M P R O V E S U P P O R T S E R V I C E S A N D
M A I N TA I N S TA N D A R D S B Y O U T L I N I N G A
P L A N O N I M P R O V I N G / M A I N TA I N I N G
L E V E L O F E X P E R T I S E O R S U P P O R T
S TA N D A R D S .
Managing quality customer
services

Quality customer services
Customer satisfaction is necessary for the
success of the company.
Wombat is the phone company and it has
been seen that the condition of the company
move from bad to worse.
To improve the quality of customer services,
Wombat need to focus on the program of
training.

Outline of improving support services
and maintain standards.
There are some elements which can be
helpful to improve the condition of the
support services.
Better communication with customer plans
Product knowledge
Operating hours