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Support Standards & Solutions

   

Added on  2023-03-29

6 Pages330 Words51 Views
SUPPORT
STANDARDS AND
SOLUTION
Wombat Phones

Wombat Phone Issues
Wombat Phones are facing number of issues in terms of help desk
services, such as:
• Agents are being rude to customers.
• Misleading information provided to customers.
• Service standards are not well maintained as per standards.

Description on steps is to be taken to improve
support service by appointing senior managers
• Improvement in monitoring process is essential so that executives issues
can be identified and resolved.
• Stress relaxation program must be arranged to reduce issue of rudeness in
behaviour.
• Proper training must be provided to employees for better information
about services that company offers.

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