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Quality Management for Organisational Excellence Assignment Sample

   

Added on  2021-02-21

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Quality Management forOrganisationalExcellence

Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1CONCLUSION................................................................................................................................7REFFERENCES..............................................................................................................................9.......................................................................................................................................................10

INTRODUCTIONIn today's complex business environment it is necessary for the organisation to provideproducts and services with high quality so as to provide maximum satisfaction to the consumersand maintain their sustainability for a long time period. Therefore it is necessary for the businessorganisations to ensure proper quality management, which is the process or the act of overseeingall the activities and tasks needed to attain and maintain a desired level of excellence in businessactivities. It includes the determination of quality policy, framing and implementing qualityplanning and assurance strategies and therefore overseeing the quality control and qualityimprovement (Asif and Gouthier, 2014). This total process is referred to as Total QualityManagement. TQM also ensures and determines that stakeholders within the business shouldwork together to improve the processes, products, services and culture of the company itself.Hence quality management focuses on long term goals by implementing short term initiatives.The present report is based on Quality Tooling company which was set in the North East ofEngland and was founded in 1969 and offers wide variety of engineering products in theindustrial products. Moreover in order to satisfy the needs of the ever changing market, vastrange of products are also manufactured such as tools and equipments related to Heath andSafety. This project will throw highlights on how the company would implement qualityimprovement strategy in Quality Tooling Company which will include Total QualityManagement, Quality Assurance, Quality Control and maintain culture of quality in the entirebusiness environment. MAIN BODYQuality Management is the process which ensures that managers within the organisationis responsible for overseeing different activities and tasks to ensure that products and services areoffered to the customers with high quality (Brown, 2014). This ensures the respective companyto attain competitive advantage and maintain their sustainability in complex environment.Therefore with context to globalisation it is necessary for Quality tooling Company to adopt aproper process so as to implement company wide quality improvement strategy. These steps arediscussed as follows- Quality Planning- It is the process of determining and identifying the quality standardswhich are needed to met by providing product and services to the customers. It is1

necessary for Quality Tooling company to properly plan the activities and the strategiesto produce high quality materials and ensure survival of the business for a long timeperiod. Quality Improvement- This steps ensures that respective company should implementthe planned strategies in producing high quality materials so as to enhance the reliabilityof the outcome. This will maintain survival of the business in the market for a long timeperiod (Calabrese and Corbò, 2015). Quality Control- This step within the respective company determines that managerswithin the Quality Tooling company needs to take proper control measures if anydeviations are found in the conduct of the business activities. This will help the managerwithin the respective organisation to remove any wasteful activities and ensures betterefficiency in the business operations. Quality Assurance- This step ensures the maintenance of a desired level of quality inthe product or the service manufactured by the respective company by carefully keepingattention to every production stage. This is the effective way which can be adopted by therespected company to minimise error and defects while offering final products to thecustomers (Ross, 2017). This is the effective way or the process which quality tooling company needs to adopt andimplement company wide improvement strategy which will help them in offering qualityproducts to the customer. In addition to this this will help the respective company to gain theloyal and trust of the various customers and assist in long term growth of their business. Their are various methods or the strategies which the Quality Tooling company can adoptso as to ensure higher quality of products are being manufactured and offered to the customers,such as Kaizen approach or the continuous improvement of the business activities. Six sigma,Lean manufacturing and just in time inventory. Adopting this approaches will help the businessorganisations to minimise waste and errors and therefore attains maximum efficiency of businessoperation activities (Dahlgaard and et.al., 2013). In context to the case study of the qualityTooling company, it realised that although the company has high brand image in context to itscompetitors and customers but in order to maintain the same. It is necessary for the company toadopt a proper strategy so as maintain existence of their business in the global market for a longtime period. 2

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