Quality mamagement for organisational exellence

Quality Management
for Organisational
Excellence

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
RECOMMENDATIONS...............................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Quality is the level of excellence of a product or service which help in comparing their goodness
with tother similar goods or services so that it can be determined which one is better. It also help
in determining as to which company’s goods or services will be able to give more satisfaction so
that the customer experience can be enhanced. It also help the companies in comparing their
products so that necessary improvements can be made that can help them in becoming more
competitive in market and attracting more number of customers. Quality can also work as a key
performance indicator for an organisation depending on which its performance in market can be
assessed and also required change in company policies and structures can be done so that better
performance can be achieved (Psomas and Jaca, 2016). Quality is an important feature which
must be focused by companies so that they can survive in the market over a long period of
time .Thus it is important that the companies use various quality management tools and
techniques like TQM, quality assurance and quality control so that effective monitoring can be
done and high quality can be maintained. In this report Quality Tooling Company (QTC) is taken
which is company involved in manufacturing of engineer’s rules, engineering callipers, scribes,
micrometers, medical equipments and various other items. The company was established in
1960s by a young engineering graduate and the company is headquartered in North East
England. It is important that high quality standards are maintained so that highly precise and
accurate tools can be manufactured by QTC. In this report various quality management tools and
techniques will be discussed that can help in maintaining high quality along with some
recommendations so that these can be effectively implemented in company.
MAIN BODY
Quality management is related with managing and overseeing all the activities and tasks
that are related with manufacturing goods and services so that measures can be taken that can
help in maintaining high level of excellence. It is important that the companies follow quality
policies, quality plan, quality control and assurance tools and techniques etc. so that high quality
can be maintained. High quality standards can help in ensuring the customers that the products of
companies are trustworthy and also can help in creating high value for their money so that
maximum customer satisfaction can be achieved (Van Dooren, Thijs and Bouckaert, 2017). This
also help the companies in increasing their sales so that a large number of customers can be

attracted and their profitability can be increased. QTC is a company that manufactures
engineering and medical equipments which makes quality of the highest importance so that tools
can be manufactured with high accuracy and precision. Following quality principles can be
followed by the company so that high quality can be maintained:
 Customer focus: It means that the company must focus on the requirements of customers
so that they can be made available with products and services that can help in achieving
high customer satisfaction.
 Leadership: It is important that the leaders of company involve all the employees in
company decision so that they can enthusiastically improve their performance.
 Process approach: It is important that the management of company focus on all the
processes so that high quality can be achieved and corrective actions can be taken on
time.
 Continuous improvement: Organisations must continuously improve their processes and
approaches so that the changing customer demand can be met and also high quality
products and services can be made available.
 Factual approach to decision making: The company related data must be continuously
analysed so that efficient decisions can be made by examining cause and effect
relationship (Punyalack, Graham and Badrick, 2018).
Total Quality management
It is a quality management approach that can be applied in companies so that their
processes and procedures which help in manufacturing of goods and services can be monitored
and the non-value adding or waste steps can be removed. This also help in detecting and
checking continuously all the processes so that the number of errors can be reduced which can
help in obtaining similar types of goods and services every time. TQM thus help in improving
customer experience, managing the supply chain management and improving the manufacturing
process. This also help in improving the quality of performance of employees so that their work
efficiency can also increase. Following are the TQM principles that can be applied in QTC so
that high quality can be maintained in manufacturing:
 Customer focused approach: As per this principle the companies must manufacture
goods and services that are in accordance with the needs and wants of customers so that
high customer experience can be achieved.