This presentation discusses the importance of quality management in health and social care settings, including strategies for attaining quality, benefits of systems and policies, and methods for standard quality of service planning. It also covers the ocular perspective of quality in healthcare, identifying components that impact the accomplishment of attributes in wellness and societal care, and the role of stakeholders and external agencies in maintaining standards. The presentation concludes with a discussion on the impact of poor quality and standards on health and social care.