Quality Management in Business

Quality Management in Business

2.1 Customer satisfaction
It is indicator that up to what extent company meet the
customer satisfaction.
Costumer mainly focuses on
 Identifying perceived value of customer
 On time delivery of services
 Reliability generation
 Quality assurance
 Providing delightful service

CONTD...
 Conveying best value
 Meeting special requirement of customer
 Giving affective responses
 Taking feedback
 Customer loyalty generation
 Conduction of survey

2.2 Continuous improvement
It is a long term approach which seeks to accomplish the goal,
increasing changes in the respect of improving efficiency and Quality.
It mainly focuses on:
 systematic approach
 Creating more values and less waste
 Process improvement and process control.
 Maintenance, operational, reliability excellence
 Standardized work
 Implementation of solution
 Development of countermeasure

CONTD....
2 Step: Strategic planning
Value added to gained
 Addition of that area which was neglected earlier
 Removing the drawback of controlling process
 Addition of new product/services to be provided
 Inclusion of new offering to be given to customer.
 Preparing the better communication system
 Taking care of staff requirement

CONTD...
4 step: Review
Value added to be gained
 Getting an information about customer satisfaction
level
 Proper conduction of all the work assigned
 scope for improvement
 Screening the whole system for betterment