logo

Service Operations Management-- PPT

   

Added on  2023-03-29

12 Pages383 Words221 Views
Britannia Hotels
Service Operations Management-- PPT_1
Key Issues
The hotel got Two stars out of 6 because of its basic
facilities which are as follows:
Accommodation facilities
Cleanliness
Availability of rooms
Service Operations Management-- PPT_2
Contd.
Quality of Food
Staff Services
Security
Service Operations Management-- PPT_3
Analysis
• According to analysis, it can be said that hotel has
argued in respect to the authenticity of the report
published.
• Hotel has asked which customers has stated that
hotel is not offering services as standards
Service Operations Management-- PPT_4

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Managing Accommodation Services Sample Assignment
|8
|2321
|101

Evaluation of Customer Service Practices and Policies of Britannia Hotels
|10
|2661
|425

Managing Accommodation Services in Hotel
|10
|3135
|74

Managing Accommodation Services
|9
|383
|36

Managing Accommodation Services
|16
|1078
|80

Trends and Opportunities in the housekeeping
|34
|10880
|23