Report on Quality Management in Business (DOC)
15 Pages4754 Words40 Views
Added on 2020-06-05
Report on Quality Management in Business (DOC)
Added on 2020-06-05
ShareRelated Documents
Quality Managementin Business
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Define quality of business and service provision..................................................................11.2 Role of quality control and assurance in inspection and assurance procedure.....................21.3 Explain range of approaches which can taken for improving quality management.............31.4 Similarities and differences between the different methods.................................................4TASK 2............................................................................................................................................62.1 Discussion of customer satisfaction......................................................................................62.2 Explain continuous improvement.........................................................................................72.3 Usage of continuous improvement process to illustrate type of value added to be gained...82.4 Types of information will available to customers and importance given to effectivemarketing.....................................................................................................................................9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11
INTRODUCTIONQuality management ensure the organisation, goods or service which is consistent. Itincludes quality planning, quality control, quality assurance and quality improvement. Qualitymanagement is mainly concentrate on products and quality of services and also they need toachieve all goals and targets in proper manner. This will play an important role which arerequired for desired level of excellence. It involves determining quality policy, implementing andcreating quality assurance and planning for more improvement. The report is based on Rose andCrown hotel which is three star hospitality industry and it is located on the outskirts of city in theMidlands (Ahmad and et. al., 2014). They are render different facilities and services to theirguests and also fulfil their all major requirements and demands. The main purpose of this reportis to understand the role of quality control assurance in inspection and assurance process withinthe enterprise quality management. TASK 11.1 Define quality of business and service provisionIn the context of business and services provision of product quality or services define tothe perception of level by which various products and services can reach with the customeranticipation. Quality concept is related to delivery the goods and services to the segmentedcustomers of the business. Quality mainly depend on accomplishing the desired buyerssatisfaction level and provide them potential products and services. According to the scenario,Rose and Crown which is an independent three star hotel and there are around 100 bedroom inthis hotel. In current time period, there are various issues which are faced by hotel such asdecline in sales, increasing customers complaints, staff turnover is higher, low level in employeemorale, etc. An organisation can face different quality issues where low efficiency can beattained for desired setting (Akdere, 2011). Quality is that aspect by which firm can analyse howthey will meet with desired needs and demand of their customers in proper manner. The mainmotive of quality management in business where customers are extremely accented withcompetent goods and services. Quality can be outlined for measuring quality and state of beingfree from all major imperfection. This will became main objective of such business so it helpcompany for gaining benefits in proper manner. 1
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Quality Managementlg...
|14
|864
|57
(Solved) Quality Management in Business: Assignmentlg...
|6
|1304
|433
[PDF] Quality Management in Business Assignmentlg...
|15
|4627
|237
Quality Management in Rose and Crown hotellg...
|14
|4358
|578
Towards an Improved Quality Management in Organizationslg...
|17
|5536
|76
Quality Management of Rose and Crown Hotellg...
|23
|7972
|139