Quality Management

Quality Management
(TASK 1 & 2)

TABLE OF CONTENT
 Introduction
 Quality in terms of business and services provision
 Processes of inspection and assurance
 Range of approaches to quality management
 Similarities and differences between the different methods
 Meaning of customer satisfaction
 Meaning of continuous improvement
 Type of added values gained through effective operations
 Types of information made available to customers
 Conclusion
 References

INTRODUCTION
Quality management make certain that a company, service or product
is consistent which follows majorly four elements: quality control,
quality improvement, assurance as well as planning. Rose and
Crown is a 3 Star independent hotel which is situated in the Midland
at city outskirts. This report will analyse different strategies and
method through which proper management of operation quality can
be done in effective manner.

Quality in terms of business and services
provision
Quality is considered as fundamental as sales, productivity, cost
control, management of risk and compliance. In term of provision of
service and product, the quality of Rose and Crown service define the
degree of perception to which service and product achieve their
expectation of consumer.