Quality Management in Health and Social Care

Quality Management in
Health and Social Care
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Table of Contents
INTRODUCTION...........................................................................................................................3
QUESTION 1..................................................................................................................................3
Critical analysis of the need for their care setting to attain the best results for the service user. 3
QUESTION 2..................................................................................................................................7
Performance of team....................................................................................................................7
Management of continuous quality improvement.......................................................................9
QUESTION 3................................................................................................................................11
Strategies that develop, maintain and evaluate system and structure of services users.............11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
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INTRODUCTION
Quality is one of the important aspects in health care organization because it assists them
to maintain effectiveness in terms of their services deliver to users. In order to improve the
overall productivity and growth of service the healthcare organization need to focus on the
quality maintenance. In fact, quality management also ensure that safety factors are crucial for
dealing with several kind of situation (Mok, Sparks and Kadampully, 2013). However, the
quality factors in health and social care would tends to provide specific information regarding the
type of care provided to their patient in order to attain best possible results for users off service in
their care. Moreover, evaluation of a specific team development and motivational theories that is
effectively useful in providing quality in healthcare setting. Apart from this, use of different
types of strategies that are develop, maintain and analyse the system to promote the right,
responsibilities as well as diversity of service users in their setting. This report would also
analyse the use of these system and action that organization need to take in order to deal with the
determined downfalls.
QUESTION 1
Critical analysis of the need for their care setting to attain the best results for the service user
In the current scenario, it has been seen that managing quality in health and social care
tends to provide effective and efficient health services and care to an individual from their
healthcare society and hospitals. In fact, during the time of providing healthcare, a well-
organized teamwork could be immediately affect patient safety (Sallis, 2014). It has been seen
that the requirement of quality team is getting popularity day-by-day to enhance the complexity
of specialization of care. With the growing importance of healthcare and demand for quality
patient care services require a parallel healthcare development along with the highest focus on
patient centred teamwork approach. However, it can only be made possible by placing the patient
in the centre of care as well as by sharing a large based cultural value. It can be further analysed
through a case study of patient involvement with their families and society.
Case study
This case example tend to provide specific information regarding a patient called Alvin who is
suffering from a terminal illness, end-stage pulmonary fibrosis was taken to a hospital for the
check-up of pneumonia. According to a specialist doctors in lung disease, they have provided
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Alvin 100 % oxygen and other antibiotics, but the condition was quickly deteriorated. Instead of
having all kind of medical support or palliative care support, Alvin has decided to forgo life
support as well as spend his last couple of days at the home along with their family. The doctors
has recommended with a prescription for morphine and other important instruction regarding the
use of various pharmacies support. Despite of hospital suggestion for oxygen to be sent home,
Alive family has noticed that oxygen supplies was not sufficient enough as per their
requirements. Moreover, couple of hours of leaving the hospital, the family has seen that Alvin
has facing lot of pain and fighting for breath. As it was a Saturday evening, all the personnel
were off duty, so they have decided to call a private nurse to assist care to Alvin. But it was too
late for Alvin; a hospital nurse has arrived to make apologize for their action. Henceforth, from
this particular case, it has been seen that important of all members of the care team such as
clinician, healthcare providers and family members are working together to deliver their best to
over system difficulty (Song and et.al., 2012).
According to Koh and et.al., 2013, there are various important aspects that have point out
regarding the type of care provided to the patient during their critical condition. However, the
incentives, culture of system and quality of structure in which they were working are often
poorly aligned to support the patient. In respect to the crossing the quality gap underscores
patient-centeredness as a primary motive of the healthcare system. Instead, it got failed to meet
this particular aim of providing better care to the people. Because of the complexity of the
system, it continues to grow with the fact in medical profession, patient involvement take on
increasing value as a means of ensuring that they can make sure that proper care for their
individual needs and preference should be provided at the right time. Nowadays, maximum
number of patient is looking after by just one healthcare professional. In the context of tough
healthcare system, an effective teamwork is a crucial aspect for the patient safety as it reduces
adverse events that can cause by miscommunication with the other caring for the ill patients.
However, it has been determined that patient are always interested in their own care as well as
must be key part of the communication procedure.
Outcome based healthcare: In case of any health system, it mainly focus on minimising
variation in the treatment of a wide range of disease as well as the patient medical condition. A
process that is needed to all healthcare staffs to provide a reliable diagnoses and treatment to care
patient. This happens to be a valuable tool that can be used to measure that condition of a
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