Managing Quality and Innovation in Integrated Project Management Inc and Nestle

This report discusses the importance of quality management and innovation in an organization to gain a competitive advantage in the market. It evaluates the quality management, human resource management, and customer focus strategies of Integrated Project Management Inc. and Nestle to evaluate their strength and opportunities in the market.

Running head: MANAGING QUALITY AND INNOVATION
Integrated Project Management Inc
Managing Quality and Innovation
1/9/2019

MANAGING QUALITY AND INNOVATION 1
Table of Contents
Introduction................................................................................................................................2
Part 1..........................................................................................................................................2
Integrated Project Management Company, Inc......................................................................2
Quality management at Integrated Project Management Company Inc................................3
Customer Focus..................................................................................................................3
Leadership..........................................................................................................................4
Strategic Planning..............................................................................................................4
Human Resource Practices.................................................................................................5
Part 2..........................................................................................................................................6
Overview of Nestle................................................................................................................6
Quality Management in Nestle...............................................................................................6
Quality policy of Nestle.....................................................................................................6
Quality Management System of Nestle..............................................................................7
Quality Management Issues of Nestle................................................................................8
Customer Focus..................................................................................................................8
Leadership..........................................................................................................................9
Strategic Planning............................................................................................................10
Human Resource Practices...............................................................................................11
Recommendations to Improve Quality Management Process at Nestle..................................11
Raw Material........................................................................................................................11
Careful Transport.................................................................................................................12
Safe Transport......................................................................................................................12
Factory Laboratory...............................................................................................................12
Conclusion................................................................................................................................12
References................................................................................................................................14

MANAGING QUALITY AND INNOVATION 2
Introduction
In a competitive environment, factors like quality management and innovation can result in
competitive advantage. According to a recent survey by the Boston Consulting Group,
innovation is recognized as the top three strategic priorities for around 71% of organizations
(Schniederjans and Schniederjans, 2015). This is because innovation is capable enough to
offer exclusive procedures and products, which generate additional value for the customers
along with financial advantages for the business. Another study recommends that quality
management is an identified driver of innovation in all businesses. Practices of quality
management have been linked with the financial and operational performance permitting
businesses to attain a viable competitive advantage (Kiran, 2016). The aim of this report is to
present the importance of quality management and innovation in an organization to gain a
competitive advantage in the market. The report will discuss the quality management, human
resource management, and customer focus strategies of two businesses that are Integrated
Project Management Inc. and Nestle to evaluate their strength and opportunities in the
market.
Part 1
Integrated Project Management Company, Inc.
Integrated Project Management Company, Inc. is a privately established firm, offering
leadership to convert policies and solutions into viable outcomes. The company is comprised
of 182 employees at seven different locations all over the United States. CEO and President
Richard Panico established IPM in 1988. IPM was established in the market as the first firm
of project management consulting. The company is involved in making proprietary policies
to supplement the practice. The IPM was established in the market as a manufacturing related

MANAGING QUALITY AND INNOVATION 3
projects, but no the business offers its services virtually in all the areas of the business model,
from renovating policy to reality, to scheduling and executing a myriad of practical and
cross-functional operational enhancement ingenuities (IPM, 2018a).
Quality management at Integrated Project Management Company Inc.
Quality and Culture are considered as the stamps of Integrated Project Management
Company Inc. These interpret to relationships that create trust between workforce, and value
for the consumers of IPM. The IPM family is deeply focused on offering quality services to
the customers in the market because they are helpful, passionate business specialists offer
excellent project leadership to convert strategies and solutions into viable results (IPM,
2018b).
Customer Focus
Having a customer focus strategy is generally a strong supplier to the complete business
success and comprises confirming that every aspect of a firm places its customer satisfaction
first. In addition, having customer-focused strategies generally involves sustaining operative
consumer relations and service program (Hiebeler, Kelly and Ketteman, 2012).
Integrated Project Management Company, Inc. always frames its policies considering the
demand of the customers. It is focused towards offering quality to its customer such that it
can easily retain its customers in the market. Besides this, in order to resolve the issues of the
customers the executive team of the company nurture relationships with its consumer,
representing personal connectedness. The CEO of the company individually recorded 321
contacts with consumers in 2017. According to the Net Promoter Score of IPM were 61 in
2017, which is more than the benchmark of 50. NPS is a metric that calculates customer
engagement in an organization. Customer engagement comes out as a strength of the
consumer which helps it in enhancing its brand image in the market. Moreover, customer

MANAGING QUALITY AND INNOVATION 4
engagement offers different opportunities to the company in the future as it can easily
forecast the future trends in the market and can translate its strategies accordingly (IPM,
2019a).
Leadership
Leadership is said to be an art of encouraging people of a group to work towards attaining the
mutual objective. In business, it is a procedure of directing employees and co-workers with a
strategy to fulfill the needs of the company. Effective leadership is dependent on ideas, but
will not be successful unless those ideas are communicated in a proper way to engage all the
employees (Andersen, 2012).
With the leadership skills of C. Richard Panico, the Integrated Project Management Company
is capable to convert the strategies and solution intro viable outcomes. One of the strengths of
IPM is its experienced employees who are focused towards attaining the vision and mission
of the business. The CEO of the company is responsible for engaging the employees through
an official complete survey to introduce the yearly business planning procedure, which
results in recognizing necessities, interpreting these into strategic advantages, and them
suitably ranking these for action (IPM, 2019b). With the help of an open-door policy, IPM’s
intranet, and the Greenhouse innovation platform workers are asked to share visions, styles,
opinions, and philosophies. This procedure support company in encouraging teamwork
among employees to attain common goals. The effective leadership in the organization can
support in motivating employees to adopt changes within the business operations.
Strategic Planning
Strategic planning is one of the activities of organizational management, which is utilized to
set priorities, emphasis resources, and energy reinforces operations and confirms that workers
and different stakeholders are functioning to attain objectives (Simerson, 2011). Effective

MANAGING QUALITY AND INNOVATION 5
strategic planning does not only reflect where the firm is moving towards but it also shows
the required action for progress. Similarly, the strategic plan is a paper prepared to
communicate the objectives of the business, the required actions to attain those objectives and
different critical aspects created at the time of planning (Steiner, 2010).
Integrated Project Management Company, Inc. formulates strategic planning in order to attain
the vision and mission of the company. Strategic planning is comprised of a widespread
survey that is used to establish the business planning process, which outcomes in classifying,
translation these to strategic advantages. Open-door policy, intranet, and Green House
innovation are the example of strategies used by Integrated Project Management Company to
convert its activities and procedures into strategic advantages. These policies are considered
as a strength for IPM because they have assisted it attaining numerous numbers of strategic
goals. For instance, income in Life Sciences has increased to 80% from the financial year
2013 to the financial year 2017; voluntary employee turnover reduced from 14% in 2016 to
around 8.7% in 2017. Besides this, the revenue of the company from new patrons has
improved from 13% in 2016 to around 27.7% in 2017, surpassing its 2017 objective of 18%
(NIST, 2018). Considering the above data, it could be said that an effective management
team is a strength for IPM as they are experienced enough to formulate productive strategies
for the business.
Human Resource Practices
The activities performed by the department of the human resource must straight link with the
practices of human resource. Human resource practices are said to be strategic in nature.
They present a dynamic guidance system that organizes with the executive business plan.
Human resource practices create the basis related to the ways the human capital of the
business will operate. For instance, Human Resource practices comprise framing a system for

MANAGING QUALITY AND INNOVATION 6
determining and measuring the effects of reward program of a specific employee (Walsh,
2015).
Integrated Project Management Company has executed different training programs and
development opportunities for its employee satisfaction. The company has surpassed the
national great place to work and attained 93% of satisfaction rate in 2017 (NIST, 2018). The
strength of the Integrated Project Management Company is its competent workforce
motivated towards gaining knowledge through training programs. The experienced and
talented workforce can be used for future growth and expansion in different markets.
Part 2
Overview of Nestle
Nestle is a food and beverages company of Switzerland with headquarter in Vevey, Vaud. It
is the world's largest business in terms of revenue since 2014. Nestle is ranked 64 in 2017 on
the Fortune Global 500 and ranked 33 in 2016 on the list of Forbes Global 2000. The product
portfolio of Nestle is comprised of baby food, bottled water, dairy products, breakfast cereals,
pet food, ice cream, medicine food, confectionary, snacks, coffee, and tea. Besides this, 29
brands of Nestle possess yearly sales of around CHF 1 billion comprising, Maggie, Nesquik,
Nespresso, Kit Kat, etc. (Nestle, 2019c)
Quality Management in Nestle
Providing safe and quality products to the consumers are the top priority for Nestle. This is
followed in the entire group of food and beverages.
Quality policy of Nestle
The actions of Nestle to ensure safety and quality of the food is directed through a quality
policy which explains the commitment to

MANAGING QUALITY AND INNOVATION 7
 Create trust by providing services that can match the preferences and expectations of
the customer
 Comply with external and internal food safety, quality, and regulatory necessities
 Attain no-waste, zero-defect, attitude in the organization to make quality a group wide
goal (Nestle, 2019b)
Quality Management System of Nestle
The quality management system of Nestle is the platform that is used by the company to
confirm food safety, compliance with the standards of quality and to offer additional value to
the customers. The internal system of quality management is inspected and tested by self-
governing certification groups in order to offer conformity to internal standards, USO
customs, rules and monitoring requirements (Nestle, 2019b).
From farm to fork
The Nestlé’s Quality Management System initiates from farms. The company has a long
history of running the business with farmers in rural areas to support them in enhancing their
production quality and accept environmentally viable practices of farming.
The system of quality management of the company not just confirms the aim of ongoing
access to the raw material of high quality. It also supports farmers in increasing and
enhancing their living standard. This system also highlights the social and global
environmental issues (Nestle, 2019b).
Quality by design
Nestle concentrate on the quality aspect during the Quality is built in during product
procedure of product development as per the customer requirement.

MANAGING QUALITY AND INNOVATION 8
Good Manufacturing Practices
Nestle apply globally known practices of Good Manufacturing i.e. (GMP) in order to confirm
the safety and quality of the food. GMP involves every element of manufacturing, comprising
people management, training, handling materials, standard operating measures, and
equipment maintenance.
Quality Management Issues of Nestle
The Nestle has experienced some controversies related to the quality of its products such as
Maggie in the Indian market and Good Start 2 in the Canada market (Whitworth, 2017). It
was noticed that the company has used some kind of toxic products in the manufacturing of
these products that has resulted in affecting the health of its customers. Due to these
controversies, the company has paid penalties, which has also affected the brand image of
Nestle.
Customer Focus
The product portfolio of Nestlé is well established in the market for growth. The key driver of
the Nestlé's success is to understand and service customers properly. By recognizing the
trends and bringing quick innovations in the market company remains at the leading position
of the food and beverages industry.
Today, everyone understands the significance of good nutrition and managing health. They
desire products with understandable ingredients, organic or natural raw material, and locally
manufactured. Similarly, a numerous number of people due to their busy schedule are not
able to cook food, therefore they search for convenient and healthy food in the market.
Nestle Company has a big team of research and development in the industry, which is
focused on renovating and innovating the company's product portfolio to fulfill the changing
demands of the customers (Nestle, 2012). The company also operate its activities with the

MANAGING QUALITY AND INNOVATION 9
leading-edge partners across the world, comprising public organizations, academic
institutions, and start-ups. These partners assist the company in strengthening its capabilities
by introducing new technologies, ideas, and accessing skills, such that company can remain
at its leading position in the consumer trend. The strength of Nestle is its research and
development team, which is focused towards changing trends of the customers in order to
offer quality products in the market and improve its brand image. The strong research and
development team of Nestle can be used in the future for market development as well as
product development.
Leadership
Principles of Leadership at Nestle
Lead for winning
Depending on the nature of the condition and culture of a specific environment the executives
of the different work units apply leadership styles. Executives at Nestle always think about
phenomena from diverse viewpoints in a manner that results in innovation. The workforce is
offered a chance to take a risk and experience new areas, which numerous times results in a
mistake, but are bearable if those mistakes are teaching something. Stable lifestyle, level of
education, liable behavior, and leadership skills are the main features of managers at Nestle
Company (Nestle Family, 2018).
Grow Talent and Team
Nestle confirms the individual commitment of its workforce towards completing their
responsibilities and attaining their individual objectives such that all the objectives of the
company could be met. Nestle is focused on developing leaders for tomorrow by allowing
them to develop in the area which can offer them different opportunities to increase their
competences on the group and individual levels (Nestle, 2011).

MANAGING QUALITY AND INNOVATION 10
The workforce cannot evaluate their own performance until unless their managers provide
them, which comprise performance appraisal in a proper way that respects of the workforce is
not compromised. Nestle Company has a strong leadership which is also its strength because
with the help of this company at able to maintain broad product portfolio worldwide. The
strong leadership in Nestle can support the company in the future to deal with changes in the
market and motivate employees to adopt those changes.
Strategic Planning
Nestle possess numerous of strengths that help the company in sustaining at the leading
position. The company has good brands that are demanded by the customers in the market.
Some of the strategies that the company use to keep itself at the leading position are:
Building on Nutrition, Health and Wellness strategy
The success of Nestle is based on its health, nutrition, and wellness strategy. The founder of
Nestle that is Henri Nestle thought that good nutrition is the driver to a healthy life.
Nowadays, food and beverages are the core elements while framing the strategies for Nestle.
The key motive of the company is to offer healthiest and tastiest choices at all the life stages
in a convenient manner. The company also provide healthcare goods to support customers
meet their wellness and health goals. Through this company is able to meet its vision of
‘Good Food, Good Life' (Nestle, 2019a).
Accelerating growth
Nestle believes that long-term value creation is the consequence of development and working
competence. The company attains viable top-line growth by spending in high-growth groups
and geographies.

MANAGING QUALITY AND INNOVATION 11
Allocating Capital Prudently
Nestle possess a strong product portfolio, with profitable platforms of growth and top
position in the market in different categories. The company takes a focused and judicious
approach to capital distribution in order to confirm the long-term growth of the business
(Nestle, 2019a).
Human Resource Practices
Nestle considers its people as the greatest assets of the business. The long-term success of the
company is dependent on its capability to entice, maintain, and develop the workforce in
order to confirm the company's growth on a regular basis (Nestle, 2012).
Reward Package
Nestle always favors viable, motivating, and reasonable structure of compensation providing
an overall attractive and competitive package of reward.
Performance Appraisals
Employee’s Performance appraisals at Nestle are done to know the merits, abilities, and
capabilities of every employee.
Professional Development
Learning is said to be the part of the culture of the company. Employees at each level are
aware of the necessity of constantly upgrading skills and knowledge.
Industrial Relations
Through Nestlé's relationship with representative associations, and unions, the company is
capable to endure the long-term advantage of both the company and employees (Boha Ala,
2019).

MANAGING QUALITY AND INNOVATION 12
Recommendations to Improve Quality Management Process at Nestle
Raw Material
In order to improve the quality of Nestlé's product, the company must establish special
quality controls, such as automated and cooling milking systems.
Careful Transport
In order to maintain the quality of the milk, Nestle must design special tanker for the
transport of milk.
Safe Transport
The company must ensure the safety of the products at the time of transportation. In order to
safeguard the products, the company must do proper packing.
Factory Laboratory
Nestle operates its business all over the world, due to which it has special laboratories at
different places. In order to check the quality of Milk, Company must immediately perform
the testing of supplied milk.
Conclusion
The above report has provided a detailed analysis of the quality management system of two
different companies that are Integrated Project management company Inc. and Nestle
Company. Besides this, it has highlighted different essential aspects of the company that is
important for successful survival in the market and the elements are customer focus,
leadership, sustainable planning, and human resource practice. From the analysis, it has been
identified that the Integrated Project Management Company is framing its policies and
services considering the customer in its mind such that it can successfully meet the demand
and satisfy them. The strong leadership of IPM support in managing the business operation of

MANAGING QUALITY AND INNOVATION 13
the company in the long-run. In the case of Nestle, it has followed different quality
management systems to ensure the quality of its products. The aim of the company is to
encourage healthy living among customers. However, in some cases the company has failed
to do so for instance, Maggi and Good Start 2 controversies. In order to avoid low quality in
its products, the report has provided different suggestions.

MANAGING QUALITY AND INNOVATION 14
References
Andersen, E. (2012). Leading So People Will Follow 1st ed. U.S: John Wiley & Sons.
Boha Ala. (2019). Nestle Company Profile. Retrieved from https://bohatala.com/nestle-
company-profile/
Hiebeler, R., Kelly, T., and Ketteman, C. (2012). Best Practices: Building Your Business
With Customer-focused Solutions 4th ed. U.S: Simon and Schuster.
IPM. (2018a). Transforming Strategy To Reality. Retrieved from http://www.ipmcinc.com/
IPM. (2018b). IPM Earns 2018 Malcolm Baldrige National Quality Award. Retrieved from
http://www.ipmcinc.com/insights/ipm-earns-2018-malcolm-baldrige-national-quality-
award/
IPM. (2019a). Working With IPM. Retrieved from http://www.ipmcinc.com/services/
IPM. (2019b) C. RICHARD PANICO. Retrieved from http://www.ipmcinc.com/executives/c-
richard-panico/
Kiran, D.R. (2016). Total Quality Management: Key Concepts and Case Studies 1st ed. U.K:
Butterworth-Heinemann.
Nestle Family. (2018). The Nestlé Management and Leadership Principles. Retrieved from
http://www.nestle-family.com/assets/downloads/The-Nestle-Management-and-
Leadership-Principles.pdf
Nestle. (2011). The Nestlé Management and Leadership Principles. Retrieved from
https://www.nestle.com/asset-library/documents/library/documents/people/
management-leadership-principles-en.pdf

MANAGING QUALITY AND INNOVATION 15
Nestle. (2012). The Nestlé Human Resources Policy. Retrieved from
https://www.nestle.com/asset-library/documents/jobs/the_nestle_hr_policy_pdf_2012.
pdf
Nestle. (2012). The world of Nestle. Retrieved from
https://www.nestle.it/asset-library/documents/pdf_nostri_report/12_theworldofnestle.
pdf
Nestle. (2019a). Strategy. Retrieved from https://www.nestle.com/aboutus/strategy
Nestle. (2019b). Quality and safety. Retrieved from https://www.nestle.com/aboutus/quality-
and-safety
Nestle. (2019c). About us. Retrieved from https://www.nestle.com/aboutus
NIST. (2018). Integrated Project Management Company, Inc. Retrieved from
https://www.nist.gov/baldrige/integrated-project-management-company-inc
Schniederjans, D., and Schniederjans, M. (2015). Quality management and innovation: new
insights on a structural contingency framework. International Journal of Quality
innovation, 1(2), 1-20.
Simerson, B.K. (2011). Strategic Planning: A Practical Guide to Strategy Formulation and
Execution. 1st ed. California: ABC-CLIO.
Steiner, G.A. (2010). Strategic Planning 4th ed. U.S: Simon and Schuster.
Walsh, D.J. (2015). Employment Law for Human Resource Practice 5th ed. U.S: Cengage
Learning.

MANAGING QUALITY AND INNOVATION 16
Whitworth, J.J. (2017). Nestle Canada recalls infant formula after customer complaints.
Retrieved from https://www.dairyreporter.com/Article/2016/02/15/Quality-issue-
prompts-Nestle-Canada-infant-formula-recall