Roles and Characteristics of Managers and Leaders in Operation Management

Management
And
Operations

Table of Contents
INTRODUCTION................................................................................................................................3
TASK 1...............................................................................................................................................3
P1. Define and compare different roles and characteristics of leader and
manager.........................................................................................................................................3
TASK 2...............................................................................................................................................5
P2. Describe the roles of leaders and functions of manager are applied in
business at different situations – 2.......................................................................................5
P3. Application of different theories and models of approach situation..................6
TASK 3...................................................................................................................................................6
P4. Explaining the key approaches of operation management with managers
and leaders role...........................................................................................................................6
P5. Describing the importance and value of operation management in
achieving business objectives................................................................................................7
TASK 4...............................................................................................................................................8
P6. Analysing the factors within business environment that impact operational
management and decisions of managers and leaders..................................................8
CONCLUSION....................................................................................................................................9
REFERENCES...................................................................................................................................10

INTRODUCTION
Operation management refers as the administration of business to generate efficiency
in performance of organisation to achieve success. It’s main purpose is to convert raw
materials into the finished product with time management which is to be consumed by end-
users (Anjum, Noor and Anisi, 2015). The project is based upon Nestle which is
multinational company supplying its food and drinking product to potential consumers. This
project defines and compares role and characteristics of managers and leaders applied in
business at different situations of operation management. It provides application of various
theories and models of approach including situational, system and contingency leadership.
Additionally, it examines the key approaches, importance and value of management and
operations for managers and leaders in achieving objectives. This project further analyse
factors within business environment that impact operation management and decisions of
managers and leaders to accomplish success.
TASK 1
P1. Define and compare different roles and characteristics of leader and manager
Manager:- This refers as the capability of top-level management to perform their task
with proper direction and control through innovative ideas which leads to achieve
organisational goals and objectives. The roles and characteristics of managers with reference
to Nestle are explained below:-
Roles of Managers:-
 Strategic decision making:- This decision help managers of Nestle to develop their
innovative idea to excel in competitive market for attracting consumers to purchase
more of their product (Caruso, and et.al., 2017). This maximise in revenue, profits and
market share which increase competitive advantage as compared with rivalries.
 Direction:- It is the procedure for managers of Nestle to direct their leaders and
employees for performing specific action with effectiveness to improve quality at
minimum cost.
 Controlling:- The managers of Nestle control performance of workers by restricting
their errors through corrective measures which increase efficiency through time
management.
 Increase motivation:- Nestle managers increase motivation of workforce by proper
training and development for specialisation in performance that reduce time
consumption.
Characteristics of Managers:-
 Self- Confidence:- Managers of Nestle are confident which develop their motivation
and eagerness to direct and control task with accomplishment of individual and
organisational goals.