Cover Table Introduction Role of self assessment to determine current state Importance of communication and record keeping Stages of staff consultation to improve quality New system or modification for quality management Conclusion References
INTRODUCTION Quality management is an important part of company to uplift its existing performance in term of product or serviceswhichhelpsinmaximumcustomer satisfaction.
4.1 Role of self assessment in order to determine Starbucks current state of health Analysis of business may lead to identify some string and weaknessesofcompanywhichcancontributein improving its present product feature. Benchmarking is a major method of self assessment.
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4.2 Importance of communication and record keeping in quality management Communication is a crucial element to make decisions for business as it helps in taking various new opinions toimprovequalityofproduct.Recordsbenefitsin checking daily activities in manufacturing process.
CONT It is an inseparable aspect of company as it helps in implementing new ideas to make changes in product features and characteristics.
4.3 Stages of staff consultation which is followed by Starbucks Analysis stage Decision stage Agreement and planning stage Assessment stage
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CONT.. Staffconsultationcontributesinplanningfor quality management action to gain ,maximum profit.
4.4 New systems or modifications to existing systems to improve service quality Even Starbucks is a leading brand in food and beveragesector,itshouldimplementsome newandmodifiedsystemtoimproveits service quality at stores.
Conclusion Fromaboveitcanbeconcludedthatevery business organisation must mange its quality and make efforts to improve its time to time to get customer satisfaction.
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REFERENCES Aaker, D.A., 2012.Building strong brands. Simon and Schuster. Chen, C.F. and Chen, F.S., 2010. Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism management. 31(1). pp.29-35. Fuller, S., 2012. Knowledge management foundations. Routledge. Gillis, W.E., Combs, J.G. and Ketchen, D.J., 2014. Using resource‐based theory to help explain plural form franchising. Entrepreneurship Theory and Practice. 38(3). pp.449-472.