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Total Quality Management Assignment - (Doc)

   

Added on  2020-10-05

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QUALITY MANAGEMENT,QUALITY PHILOSOPHY ANDTQM

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1Theme (a) Quality management..................................................................................................1Theme (b) Quality philosophy....................................................................................................3Theme (c) Total Quality management........................................................................................6CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11

INTRODUCTIONLiterature Review is a type of review article or a scholarly paper which includes substantive findings with context of current knowledge as well as methodological and theoreticalcontributions on a particular topic. These are secondary type of sources and does not reflect new or original experimental work. It is a basis of research for almost every academic field. Following report is an understanding of Total Quality Management and develops sense of TQ elements and factors that helps in succession of an organization.Theme (a) Quality managementAccording to Jiménez-Jiménez and et. al. (2015), Quality management is considered asan approach for process of acquiring its requirement for developing an understanding of idea.The values which are considered for improving the customer values along with differentprinciples as central practice to quality management. Quality improvement and management hasbeen considered as subject of huge importance in any business entity. It gives special focus on itsoverall process of system instead of concentrating on its outcomes, it is for identification andimplementation of different quality policy with reference to business entity. Various firmsthroughout the world had initiated for releasing their potential for holding them and for adoptinginnovative philosophies which are laying special emphasis on quality management instead of itsresults. There are various organizations which had applied ISO 9001 quality management systemas they consider its very worth for maintaining about its significance for holding for thisorganization. As per views of Kafetzopoulos, Gotzamani and Gkana (2015), it had positive effect ondifferent functions of business which would give different insight. The major step for creatingvalue and quality is to give special focus on its customers and to become obsessive forexpectations and understanding of customers. It is fundamentally related to people as processcould be excellent for discouraging or poorly trained staff members. The major aspect for qualitymanagement for creating workforce as empowered and motivated for ability to work on itsprocess for increasing its customer value. On the contrary Kneese, Russell and Kelly (2016) saysthat for generating quality it should not only be customer and people oriented as it must becapable for focussing on its strategy and leadership. Quality management must be capable forundertaking of specific strategy. The various organizations thrive and sustain for delivering valueto its customers as it should treat this as major strategic objective for creating strategic vision for1

deploying throughout organization linked to objectives and actions. It would be providingcommitment for long term aspect. In the context of leadership, with absence of commitment ofleader nothing happens as their active driving of specific strategy and there is appropriateengagement along with its application.According to Kwon, Lee and Shin (2014), quality of team deliverables could beimproved through process of quality management as it would also help for implementation ofquality assurance process for boosting confidence in output's quality. The implementation ofquality management in business entity helps in attaining success. This process will lead to setvarious quality targets which are accomplished through team as in same series, measurement ofquality targets would be defined. Further it would take actions which are required for measuringquality. The issues with reference to quality along with its improvements would be determined.The overall quality level would be attained and reported on same account. On the contrary ()says that, quality management is a set of procedure which is followed for ensuring aboutdeliverable which had been raised through team as fit for purpose. It would be capable forperforming quality assurance, undertaking quality control, initiating quality improvement andfinally implementation of quality management.As per views of Oakland (2014), implementing a specific quality management procedurefor attaining popularity in every business entity so there is presence of huge advantages forapplication of this quality management system. Business had been facilitated along with thissystem for accomplishing goals which are specified in strategy of business entity. Reliability andstability have been ensured with context of resource, equipments and techniques which areapplicable in projects. Different activities of project are aligned and integrated for accomplishingproduct's quality. Generally, all efforts had been commenced for determining customerrequirements and expectations with context of contentment. However, it is fully implementedand recognized system of quality management for ensuring about customer satisfaction to attainits requirements and for enhancing customer confidence. It is referred as great achievement forbusiness entity which would be assisting for capturing market or for raise in market share.Papp (2014), said that implementation of system of quality management could attainhuge consistency with context of activity of project as it had also enhanced its effectiveness withcontext of improvement related to time usage and its resources. However, the best practices andimprovements could be implemented as discipline of quality considers efforts which are directed2

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