Quality Management Review

Running head: QUALITY MANAGEMENT REVIEW
QUALITY MANAGEMENT REVIEW
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1QUALITY MANAGEMENT REVIEW
The assumed definition of Quality management can be enumerated as the methodology of
management that ensures that the products and services and organization remain consistent
(Goetsch, & Davis, 2014). Quality management has four main phases, namely, quality planning,
quality assurance, quality control and quality improvement (Zhang, Linderman & Schroeder,
2014). The focus of the quality management is largely based on the quality of the products and
services and also the means of achieving premium quality of products and services which the
organization likely offers to its customers. Quality management is directly as well as indirectly
dependent on the organizational operations. The respective paper is a review and analysis of the
link between total quality management and the operational performance of the organizations
(Ross, 2017). The respective paper has reviewed ten peer reviewed journals based on quality
management in order to explain the relationship between organizational dynamics and quality
management, their issues and credibility in an organizational environment, along with a compare
and contrast of the ideas and approaches in the respective article. The paper is in a form of
annotated bibliography with literature review.
1. Basic impacts and obstacles in Total Quality Management practices in organizational
context
Topalović, S. (2015). The implementation of total quality management in order to improve
production performance and enhancing the level of customer satisfaction. Procedia Technology,
19, 1016-1022.
Topalović (2015) in his article had critically discussed about the key roles played by the total
quality management for the survival and thrive of the companies in the present business world.
The article had talked about the recent management trends in the organizations where the

2QUALITY MANAGEMENT REVIEW
organizations have adopted total quality management concepts and approaches that has
maximized the customer satisfaction parameter and quotient along with customer loyalty. The
main objective of the respective paper has been to study intricate details of the attitude of the
corporate clients on variety of elements that are implemented in the Total Quality Management
process, with respect to the context of banking industry. The survey method had been utilized in
carrying out the research when the data was collected for the research with statistical and
regression analysis. The research outcomes exhibited the found out fact that the commitment,
respect and liability of the top management of the banking sector towards the customers are the
leading causes of satisfaction and contentment among the customers or the clients of the bank.
The study also assists the bank managers to produce quality products and services in order to
maximize the customer satisfaction in the respective sector. The respective article is important
because it provides a deep introspection about the utility value of Total Quality Management and
it also highlights the importance of quality rather than quantity in order to grow and enhance a
business. The respective paper is significant enough in the contemporary world because it brings
out certain basic fallacies a company or a business faces in its early, middle and later years,
which is evident in every business sector and the ways by which such fallacies are taken care of
in order to carry out a smooth business where customer satisfaction is an important part and is
brought about by producing quality products and services, which has always been a universal
truth in the world of business and enterprises.
Sadikoglu, E., & Olcay, H. (2014). The effects of total quality management practices on
performance and the reasons of and the barriers to TQM practices in Turkey. Advances in
Decision Sciences, 2014.

3QUALITY MANAGEMENT REVIEW
However, comparing the respective article with Sadikoglu & Olcay (2014) article named
“The effects of total quality management practices on performance and the reasons of and the
barriers to TQM practices in Turkey”, it can be deduced that the article of Sadikoglu & Olcay
(2014) talks about the effects and the barriers of total quality management practices within an
organization. The former article has discussed about the credibility of the Total Quality
Management while the latter has talked about the barriers and obstacles faced by Total Quality
Management in an organizational context. The article of Sadikoglu & Olcay (2014) is indeed
important because it brings out and tries to find out the solutions of a plethora of ambiguities
present in the connection between performances of an enterprise background and exercise of
total quality management. The study intrinsically as well as instrumentally tries to introspect the
outcome of the practices of Total Quality Management on various performance yardsticks and
measures (in various departments and designations) and the barriers the total quality
management practices might encounter (the context has been quintessentially based on Turkey).
However, to elaborate briefly about the survey done in the article and the resultant, the unit taken
in the sample was of the plant level. The sample had been collected from the Turkish Quality
Association where questionnaires were provided to the sample population to be solved and
answered. The answers that came out deduced that different Total Quality Management practices
significantly affected the different performance outcomes within an organization. The results
revealed one of the most important aspects of Total quality management, which is the obstacles
faced by such practices article had described about the basic obstacles of such practice.
2. Scope and Possibilities of Total Quality Management practices in the organizational
context